Complain About 24/7 Sports - learn how to file a complaint

Getting in touch with a real person at 24/7 Sports can feel impossible, as they seem to hide their direct contact options. Forget about a phone number or live chat. Your best options are the ones they can't easily ignore.

Good luck getting a quick reply. It's a waiting game.

• Use specific keywords like "Formal Complaint" or "Urgent Billing Dispute" in the subject line of the contact form.
• Contact them during standard business hours (9 AM - 5 PM, Mon-Fri). Even online forms are often handled by teams on a schedule.
• Have your account username, email, and any relevant transaction IDs ready to go.
• Mention your next step. Casually stating you'll contact the BBB if unresolved can sometimes speed things up.

If 24/7 Sports ignores you or gives you a generic, unhelpful response, it's time to escalate. Your strongest move is to file a formal complaint with the Better Business Bureau (BBB). The BBB isn't a court, but it acts as a public mediator. CBS Interactive, the parent company of 24/7 Sports, is listed on the BBB and has a track record of responding to complaints filed there, likely to manage their public rating.

To start, go to the BBB website and file a complaint against "CBS Interactive Inc." You'll need to describe your problem and what you want as a resolution (like a refund or cancellation). Filing with the BBB isn't instant, though. Prepare to wait a few weeks for the process to play out, but it forces the company to give your issue official attention.

Subject: Urgent: Unresolved Issue with Account [[Your Username/Account ID]]

I am writing again to resolve an issue with my 24/7 Sports VIP subscription. My previous attempts to get this fixed via your contact form on [[Date]] have gone unanswered.

On [[Date of Charge]], my account was incorrectly billed for [[$Amount]] despite my cancellation request on [[Date of Cancellation]]. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is, in fact, cancelled.

If I do not receive a response and confirmation of the refund within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public on Social Media: Don't just send a direct message. Post your complaint publicly on their X/Twitter feed (@247Sports). Public visibility is your best leverage.
• Create a Paper Trail: Screenshot everything. Your initial complaint, any error messages, your account page showing the problem. If it comes to a chargeback, you'll need this evidence.
• Reply to Their Marketing: A user on a forum mentioned they got a response by replying directly to a promotional email. It's a long shot, but it might land in a different inbox that gets more attention than the general support queue.

Tired of sending messages into the void of the 24/7 Sports contact form? Sound familiar? It's frustrating when you're paying for a service you can't even get support for. Pine AI can handle the tedious follow-up for you. We'll manage the persistent back-and-forth so you don't have to waste your time checking for a reply that might never come. It's like having an assistant who deals with the annoying stuff. No more refreshing your inbox. Let us handle the headache.