Complain About Rolling Stone - File a Complaint Today

How to Complain About Rolling Stone

It's not just you. Rolling Stone's Trustpilot score is a dismal 1.4 stars, with a staggering 89% of reviews being 1-star. It seems like everyone is getting stuck in the same loop. People online are constantly flagging issues with unauthorized subscription renewals and charges that appear out of nowhere, long after they thought they had cancelled. It's beyond frustrating when a brand you once respected makes it nearly impossible to simply stop giving them your money. The whole process feels designed to wear you down until you just give up.

Popular complaints flagged on sites like Trustpilot and Pissed Consumer are almost always about subscription and billing issues or unauthorized charges.

Official site: Visit Rolling Stone

Phone support might be 'immediate', but that doesn't count the 20 minutes of hold music and automated menus.

• Call first thing in the morning on a weekday to avoid the longest wait times.
• Have your account number or the email address associated with your subscription ready.
• Keep your first email short and to the point. State the problem and what you want.

If Rolling Stone is ignoring you, it's time to go public. Your best bet is filing a complaint with the Better Business Bureau (BBB). You'll be filing against their parent company, Penske Media Corporation. The BBB forwards your complaint to the company, and they are expected to respond publicly. It's not a fast process, but it often gets results when emails and calls go nowhere. Just be aware that you should try to resolve it with Rolling Stone directly first, as the BBB will ask if you've already done that.

Subject: Urgent: Unresolved Subscription Charge on Account [[Your Account # or Email]]

I am writing again to resolve an issue with my Rolling Stone subscription.

Despite cancelling my subscription on [[Date of cancellation]], I was still charged [[$Amount]] on [[Date of charge]]. This is my second time contacting you about this incorrect charge, and frankly, it's become incredibly frustrating to have to spend my time chasing this down.

To resolve this, I need you to process a full refund for the [[$Amount]] charge immediately and provide written confirmation that my subscription has been fully cancelled and will not be renewed again.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you call, if the first representative can't help, immediately and politely ask to speak to a supervisor or a manager.
• In your email subject line, include words like 'Urgent' or 'Formal Complaint' along with your account number to get noticed.
• Always ask for a confirmation email or reference number for your call. You'll need it if you have to follow up.
• One user on Trustpilot said they only got a refund after they posted a 1-star review detailing their issue. It's a last resort, but public pressure can work.

Tired of trying to figure out if you actually cancelled or if another charge is just waiting to hit your card? It's exhausting. You follow their steps, click the button, and still have that nagging feeling you're going to get billed anyway. Sound familiar? Pine AI can handle the entire frustrating process for you. We make sure the cancellation sticks and deal with the follow-up so you don't have to. No more wondering if you're truly unsubscribed. We get the proof.