Complain About Scribd - learn how to file a complaint

Getting in touch with Scribd can feel like they don't want to be found. They heavily push users towards their online form, making a direct conversation difficult. Here are the main channels people use.

Waiting for Scribd to reply feels like a test of patience. Seriously, it can take a while.

Want to get out of the support queue faster? Here are a few things to try.

• Use the words "Formal Complaint" and "Urgent" in your subject line.
• State your desired outcome clearly (e.g., "I require a full refund of $11.99").
• Include your account email, the date of the charge, and the last four digits of the card charged.
• Mention that your next step will be contacting the BBB or filing a chargeback. This often escalates the ticket internally.

If your emails and support tickets are going into a black hole, it's time to escalate. Your most effective option in the US is the Better Business Bureau (BBB). Filing a complaint there is free and creates public pressure on Scribd to resolve the issue. You'll need to provide a detailed account of your problem and your attempts to fix it with the company first. Scribd has a history of responding to BBB complaints, but prepare to wait. They often reply just before the BBB's deadline. It's not fast, but it is effective when you're being ignored.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account # or Email]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. Despite contacting support on [[Date]], my problem remains unsolved, and frankly, my patience is running out.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription I had already cancelled. I have attached a screenshot of the cancellation confirmation and my bank statement showing the erroneous charge. Having to spend my time chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription is permanently cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that users online have found helpful.

1. Create a Paper Trail. Always use email or the support form instead of social media for your first contact. You need a reference number and a timestamped record of your complaint.
2. Be Calm but Firm. Avoid emotional or angry language. State the facts, what went wrong, and what you need to fix it. It's harder to dismiss a clear, logical complaint.
3. Mention a Chargeback. The term "chargeback" is often a trigger word for billing departments. Mentioning that you will file one if the issue isn't resolved can get your ticket escalated to a team with more authority to issue refunds.
4. Check for Linked Accounts. Some users on Reddit report that they cancelled Scribd but were still being billed by Everand, which is part of the same company. Make sure you don't have a separate, active subscription there.

Tired of sending support requests into the void at Scribd? Sound familiar? It’s beyond frustrating when you just want to stop a charge and you can't get a real person to help. People on the BBB site say they wait weeks just for a copy-paste response. No joke. Pine AI handles the complaint for you. We skip the tedious waiting and the endless email loops. We know how to word the complaint and who to send it to. Let us deal with the back and forth so you can move on with your life.