What if Scribd doesn't reply?

Give it a few days, then send another email mentioning the BBB. That usually gets their attention.

Can I escalate my complaint legally?

You can try small claims court, but it's a huge hassle for a subscription fee. Your best bet is filing a formal complaint with the Better Business Bureau, which is free and pressures them to respond publicly to protect their rating, even though it's already not accredited.

Are there lots of people leaving Scribd?

Oh yeah. Their BBB page has over 1,100 complaints in three years, mostly about billing and cancellation. You're definitely not alone in wanting out.

Is this the right phone number to contact Scribd?

They make it almost impossible to find a phone number. Your only real option is their support request form on the website, which feels like shouting into a black hole sometimes.

What's the easiest way to cancel a subscription with Scribd?

Don't use the app. Log in on a desktop computer, go to your account settings, and find the 'Subscription & payment details' section to cancel. If you're still stuck after clicking through three different menus, our guide on [How to cancel Scribd](https://www.19pine.ai/cancel-subscription/newspaper-magazine-and-online-learning/how-to-cancel-scribd) walks you through the hidden steps.

Other ways that I can contact the Scribd?

You could try messaging them on X (Twitter), but it's mostly for public shaming. Honestly, the email form is their official channel, as painful as it is.

Why was I charged after I cancelled?

This is their biggest complaint. A lot of people say they get charged again because the cancellation didn't 'stick' in the system, or they were unknowingly signed up for a separate plan through Everand or Slideshare after a free trial. You have to check your bank statement like a hawk for months after you think you've cancelled.

Complain About Scribd - File a Complaint Today

Best ways to complain to Scribd

Getting in touch with Scribd can feel like they don't want to be found. They heavily push users towards their online form, making a direct conversation difficult. Here are the main channels people use.

Contact Method	Details & Availability	Why use this instead...
Support Request Form	Scribd Help Center	This is their official, primary channel. Use it to create a paper trail for your complaint.
Social Media	X (formerly Twitter): @Scribd	Best for public complaints. Companies often respond faster when their brand image is on the line.
Email	[email protected]	A direct email can sometimes bypass the form, but responses are often automated at first.

⏱️ Estimated Response Times from Scribd After Complaining

Waiting for Scribd to reply feels like a test of patience. Seriously, it can take a while.

Method	Expected Wait Time
Support Request Form	24 - 72 hours (or longer)
Email	24 - 72 hours
Social Media	4 - 24 hours

🔍 Tips to Get a Quicker Response from a Complaint

Want to get out of the support queue faster? Here are a few things to try.

Use the words "Formal Complaint" and "Urgent" in your subject line.
State your desired outcome clearly (e.g., "I require a full refund of $11.99").
Include your account email, the date of the charge, and the last four digits of the card charged.
Mention that your next step will be contacting the BBB or filing a chargeback. This often escalates the ticket internally.

How to Escalate Your Complaint

If your emails and support tickets are going into a black hole, it's time to escalate. Your most effective option in the US is the Better Business Bureau (BBB). Filing a complaint there is free and creates public pressure on Scribd to resolve the issue. You'll need to provide a detailed account of your problem and your attempts to fix it with the company first. Scribd has a history of responding to BBB complaints, but prepare to wait. They often reply just before the BBB's deadline. It's not fast, but it is effective when you're being ignored.

Email Template to Complain to Scribd

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account # or Email]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. Despite contacting support on [[Date]], my problem remains unsolved, and frankly, my patience is running out.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription I had already cancelled. I have attached a screenshot of the cancellation confirmation and my bank statement showing the erroneous charge. Having to spend my time chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription is permanently cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Here are a few extra tips that users online have found helpful.

Create a Paper Trail. Always use email or the support form instead of social media for your first contact. You need a reference number and a timestamped record of your complaint.
Be Calm but Firm. Avoid emotional or angry language. State the facts, what went wrong, and what you need to fix it. It's harder to dismiss a clear, logical complaint.
Mention a Chargeback. The term "chargeback" is often a trigger word for billing departments. Mentioning that you will file one if the issue isn't resolved can get your ticket escalated to a team with more authority to issue refunds.
Check for Linked Accounts. Some users on Reddit report that they cancelled Scribd but were still being billed by Everand, which is part of the same company. Make sure you don't have a separate, active subscription there.

Let Pine AI Help Raise the Complaint to Scribd

Tired of sending support requests into the void at Scribd? Sound familiar? It’s beyond frustrating when you just want to stop a charge and you can't get a real person to help. People on the BBB site say they wait weeks just for a copy-paste response. No joke. Pine AI handles the complaint for you. We skip the tedious waiting and the endless email loops. We know how to word the complaint and who to send it to. Let us deal with the back and forth so you can move on with your life.

Frequently Asked Questions about Scribd Complaint Filing

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.