A 1-star rating on the Better Business Bureau? Seriously. It's not just you feeling frustrated with Bookroo. Their BBB page is a mess, showing a pattern of complaints about billing, delivery, and product issues. With 10 complaints filed in the last three years, it's clear that getting problems solved is a common struggle. Many users report issues with receiving the wrong books for their child's age group or getting hit with unexpected charges after they thought they had paused their subscription. It feels like a great idea for a service that completely falls apart when something goes wrong, leaving you to deal with the headache.
Best ways to complain to Bookroo
When you've had enough, here’s how to get in touch. Be prepared, though, your options are limited and they don't make it easy to just pick up a phone.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
support@bookroo.com |
This is their main channel. Use it for detailed complaints, refund requests, and to create a paper trail. | |
| Contact Form | Available on their website under 'Contact Us' | Essentially the same as email, but use it if you want to be sure your message enters their official ticketing system. |
| Social Media | Facebook, Instagram | Best for public complaints. A comment on a recent post can sometimes get a faster, more public response than an email. |
⏱️ Estimated Response Times from Bookroo After Complaining
They say 24-48 hours for an email response, but honestly, get ready to check your inbox for days.
| Method | Expected Wait Time |
|---|---|
| 1-3 Business Days | |
| Contact Form | 1-3 Business Days |
| Social Media | 24-72 Hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Be specific in your subject line (e.g., "Incorrect Billing on Order #12345").
- Include your account email and the name on the subscription.
- Attach screenshots of incorrect charges or account issues.
- State exactly what you want, for example, a refund, a replacement box, or cancellation confirmation.
How to Escalate Your Complaint
If your emails are going into a black hole, it's time to escalate. Your best bet is the Better Business Bureau (BBB). Bookroo is a BBB accredited business, and they seem to respond to complaints filed there, even if their customer rating is terrible. Filing a complaint on the BBB website is straightforward. You'll outline your issue and your desired resolution.
BBB works, but prepare to wait. Bookroo will get a notification and usually responds within a week or two. It's not fast, but it's often effective when direct contact fails. You have to try contacting the company first, the BBB will ask if you've already done that.
Email Template to Complain to Bookroo
Subject: Formal Complaint Regarding Subscription [[Account/Order #]] - Action Required
To Whom It May Concern,
I'm writing again to resolve an issue with my Bookroo subscription, account [[Your Account Email or Number]]. This is my third attempt to get help with this problem, and my patience is wearing thin.
On [[Date]], I was incorrectly billed [[$Amount]] for a box even though I had paused my subscription on [[Date Paused]]. Frankly, having to track this down and spend my time chasing a resolution has been incredibly frustrating and has ruined the experience for my family.
To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that the refund has been processed and that my subscription is correctly paused or cancelled as requested.
If I don't receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Mention the BBB. Casually dropping "I was reviewing your BBB profile" in your email can signal that you're a serious customer who knows how to escalate the issue.
- Use the word "disappointed." It's an emotional word that can sometimes cut through corporate scripts more effectively than just being angry. For example, "We were so excited for our box, so we're really disappointed this happened."
- Follow up on the same email thread. Don't start a new email. Replying to your original message keeps the entire history in one place for the support agent.
- Ask for a supervisor. If the first response is unhelpful or just a canned reply, immediately (and politely) ask for your ticket to be escalated to a manager or supervisor.
Let Pine AI Help Raise the Complaint to Bookroo
Tired of sending emails into the void at Bookroo and just getting an automated 'we'll get back to you' response? Sound familiar? It's exhausting trying to figure out if they're ignoring you or just slow. One user on BBB said they had to wait weeks for a simple billing correction. No joke.
Let Pine AI handle the persistent follow-ups for you. We'll manage the communication, send the reminders, and push for the resolution you deserve without you having to check your email every five minutes. It saves your sanity and skips the tedious waiting game.
Frequently Asked Questions about Bookroo Complaint Filing
What if Bookroo doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Bookroo?
Is this the right phone number to contact Bookroo?
What's the easiest way to cancel a subscription with Bookroo?
Other ways that I can contact the Bookroo?
Can I get a refund if they send the wrong books?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
