Complain About Bookroo - File a Complaint Today

When you've had enough, here’s how to get in touch. Be prepared, though, your options are limited and they don't make it easy to just pick up a phone.

They say 24-48 hours for an email response, but honestly, get ready to check your inbox for days.

• Be specific in your subject line (e.g., "Incorrect Billing on Order #12345").
• Include your account email and the name on the subscription.
• Attach screenshots of incorrect charges or account issues.
• State exactly what you want, for example, a refund, a replacement box, or cancellation confirmation.

If your emails are going into a black hole, it's time to escalate. Your best bet is the Better Business Bureau (BBB). Bookroo is a BBB accredited business, and they seem to respond to complaints filed there, even if their customer rating is terrible. Filing a complaint on the BBB website is straightforward. You'll outline your issue and your desired resolution.

BBB works, but prepare to wait. Bookroo will get a notification and usually responds within a week or two. It's not fast, but it's often effective when direct contact fails. You have to try contacting the company first, the BBB will ask if you've already done that.

Subject: Formal Complaint Regarding Subscription [[Account/Order #]] - Action Required

To Whom It May Concern,

I'm writing again to resolve an issue with my Bookroo subscription, account [[Your Account Email or Number]]. This is my third attempt to get help with this problem, and my patience is wearing thin.

On [[Date]], I was incorrectly billed [[$Amount]] for a box even though I had paused my subscription on [[Date Paused]]. Frankly, having to track this down and spend my time chasing a resolution has been incredibly frustrating and has ruined the experience for my family.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that the refund has been processed and that my subscription is correctly paused or cancelled as requested.

If I don't receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Mention the BBB. Casually dropping "I was reviewing your BBB profile" in your email can signal that you're a serious customer who knows how to escalate the issue.
• Use the word "disappointed." It's an emotional word that can sometimes cut through corporate scripts more effectively than just being angry. For example, "We were so excited for our box, so we're really disappointed this happened."
• Follow up on the same email thread. Don't start a new email. Replying to your original message keeps the entire history in one place for the support agent.
• Ask for a supervisor. If the first response is unhelpful or just a canned reply, immediately (and politely) ask for your ticket to be escalated to a manager or supervisor.

Tired of sending emails into the void at Bookroo and just getting an automated 'we'll get back to you' response? Sound familiar? It's exhausting trying to figure out if they're ignoring you or just slow. One user on BBB said they had to wait weeks for a simple billing correction. No joke.

Let Pine AI handle the persistent follow-ups for you. We'll manage the communication, send the reminders, and push for the resolution you deserve without you having to check your email every five minutes. It saves your sanity and skips the tedious waiting game.