Complain About Dallas Morning News - learn how to file a complaint

How to Complain About Dallas Morning News

Trying to get a straight answer from The Dallas Morning News can feel like a full-time job. Whether it's a billing dispute or another paper left in a puddle, here are the best ways to make your voice heard.

Honestly, getting a quick response can be a real test of patience. Expect to wait.

• Call early: Try calling right when they open at 7 AM to avoid the midday rush.
• Have your info ready: Know your account number, subscription type, and the specific dates of the issue.
• Use the form for records: Even if you call, follow up with the online form to have a written record of your complaint.

If customer service is giving you the runaround, it's time to escalate. Don't just give up. Your first move should be to ask for a supervisor while you're on the phone. If that goes nowhere, your next step is to file a formal complaint externally.

Your best bet is the Better Business Bureau (BBB). You can file a complaint online at BBB.org. The Dallas Morning News is accredited and generally responds to BBB complaints to protect their rating. The BBB process isn't fast, but prepare to wait. They usually respond after a nudge from the BBB. Just remember, you typically need to show the BBB that you tried to resolve the issue with the company first, so keep a record of your calls or emails.

Subject: Urgent: Unresolved Issue with Subscription Account [[Your Account #]]

To Whom It May Concern,

I'm writing again to resolve an issue with my subscription. Despite contacting customer service on [[Date of last contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of incident]], [[briefly describe the problem, e.g., I was incorrectly billed for a digital subscription I did not authorize, or my paper was not delivered for the third time this month]]. Having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I need you to [[state your desired outcome clearly, e.g., process a full refund for the incorrect charge of $XX.XX, or credit my account for all missed delivery dates]].

Please be aware that if this issue is not resolved and confirmed via email within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Subscription Address or Phone Number]]

• Ask for a supervisor immediately. If the first person you speak to can't help, don't waste time repeating yourself. Politely but firmly ask to be transferred to a manager.
• Request a reference number. For any phone call, ask for a ticket or reference number. This proves you called and makes it easier to follow up.
• Mention you're a long-time subscriber. Sometimes, reminding them of your loyalty can get you a bit more help or a courtesy credit. It's worth a shot.
• Try the newsdesk as a last resort. One user on a local forum mentioned they couldn't get a response from customer service, so they emailed the general newsdesk email. A reporter forwarded it to the right department, and it got handled that day. Weird, but it worked.

Tired of calling about another missed paper delivery only to be put on hold? Or sending emails about billing errors that disappear into a black hole? Sound familiar? It's exhausting. Pine AI was built for this exact kind of frustration. We handle the persistent follow-ups and tedious communication on your behalf. No more listening to hold music or drafting angry emails. Let us take over the complaint process so you can get back to your life. No joke.