An 'F' rating from the Better Business Bureau. That’s what All You Can Books has earned. It’s not just a fluke either; their Trustpilot score is a dismal 2.1 stars, with a staggering 74% of over 1,800 reviews rating them at just one star. The BBB has logged 111 complaints against them in the last three years alone. If you're stuck in a loop of surprise charges or can't figure out how to cancel, you are definitely not alone. The most common complaints flagged online are about unauthorized billing and the near-impossible cancellation process. It feels like they make it intentionally difficult. If you need to visit their site for any reason, you can find it at Visit All You Can Books.
Best ways to complain to All You Can Books
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Phone | 1-888-273-4216 (Hours not specified, try standard business hours 9 AM - 5 PM EST) | For urgent billing issues or when you need an immediate (if you can get one) response. |
support@allyoucanbooks.com | To create a paper trail of your complaint and attach screenshots of unauthorized charges. | |
Contact Form | Available on their website | Another way to create a written record, but email is often better for tracking. |
⏱️ Estimated Response Times from All You Can Books After Complaining
Good luck getting a quick reply. Based on user reviews, you'll be waiting a while.
Method | Expected Wait Time |
---|---|
Phone | Immediate to long hold times |
24-72 hours, sometimes longer or never | |
Chat | N/A |
App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., mid-morning, mid-week).
- Be persistent. If you email, follow up in a few days.
- Have your account email and any transaction IDs ready before you call.
- Mentioning the BBB or a chargeback can sometimes speed things up.
How to Escalate Your Complaint
If All You Can Books is ignoring you, it's time to go over their head. Don't just give up.
File a Complaint with the BBB
File a complaint with the Better Business Bureau. It's not a government agency, but companies often respond to avoid a public mark against them. It works, but prepare to wait. All You Can Books has a history of responding to some, but not all, complaints there.
Report them to the FTC
Report them to the Federal Trade Commission (FTC). The FTC doesn't resolve individual complaints, but they use reports to build cases against companies with patterns of bad behavior. Think of it as doing your civic duty to stop them.
Contact Your State Attorney General
Your state's Attorney General handles consumer protection and can take action against fraudulent companies. This is a serious step that can get results.
Initiate a Chargeback
The fastest route might be a chargeback. Call your credit card company or bank, explain the unauthorized charge or that you were unable to cancel, and dispute the transaction. This often gets their attention faster than any email.
Email Template to Complain to All You Can Books
Subject: Urgent: Unresolved Cancellation & Billing Issue - Account [[Your Email Address]]
I am writing again to resolve an issue with my account. Despite my previous attempts to cancel my subscription, I was charged [[$Amount]] on [[Date]].
This is unacceptable. Having to chase down this refund and spend my time correcting your company's billing error is incredibly frustrating. My account associated with the email [[Your Email Address]] should have been canceled on [[Date of Cancellation Attempt]].
To resolve this, I require an immediate full refund of [[$Amount]] and written confirmation that my subscription has been permanently canceled and no further charges will be made.
If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use the word 'chargeback' in your email or phone call. It's a magic word for many billing departments.
- Take screenshots of everything. Your cancellation confirmation screen (if you get one), your emails, everything. You'll need proof.
- Don't use their contact form. Send a direct email to
support@allyoucanbooks.com
instead. It creates a better paper trail that you control. - A user on BBB mentioned they only got a response after filing the complaint there. Sometimes public pressure is the only thing that works.
Let Pine AI Help Raise the Complaint to All You Can Books
Tired of sending emails into a black hole at All You Can Books? Sound familiar? It's a story you'll see over and over on their BBB and Trustpilot pages. People get charged, try to cancel, and get nothing but silence. Pine AI can handle the tedious follow-up for you. It sends the complaint, tracks it, and pushes back when they ignore you. No more waiting on hold or wondering if they even read your email. Let an AI handle the headache. No joke.
Frequently Asked Questions about All You Can Books Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.