Complain About Buoyweather - learn how to file a complaint

Getting in touch with Buoyweather can feel like you're sending a message in a bottle. They don't make it easy, and there's no direct phone number to call when you're frustrated. Here are the official, albeit limited, ways to reach out.

Waiting for a response from Buoyweather can test your patience. Here’s a realistic look at what to expect.

• Be Specific: Instead of saying 'the forecast was wrong,' say 'The forecast for Newport Beach on May 15th predicted 2-foot waves, but conditions were flat.'
• Include Your Details: Always provide your account email and any relevant transaction IDs right away to avoid back-and-forth emails.
• Use a Clear Subject Line: Make your email subject line direct, like 'Billing Error on Invoice #12345' or 'Formal Complaint: Cancellation Issue.'

If your emails and support tickets are being ignored, it's time to turn up the heat. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a powerful step for US customers. Buoyweather has an F rating, which means the BBB already has significant concerns. Filing a complaint creates public pressure for them to respond. The process is free, but it's not instant. Prepare to wait a few weeks for a resolution. You can start the process on the BBB website.

Initiate a Credit Card Chargeback

For billing issues, this is your strongest weapon. If you were charged after canceling or billed an incorrect amount, contact your credit card company or bank. Explain the situation and state that you tried to resolve it with the merchant first. This process directly disputes the charge and often gets a faster result than waiting for Buoyweather's support team.

Subject: Formal Complaint Regarding Account [[Your Email or Account ID]] - [[Brief Issue Description]]

To Whom It May Concern,

I am writing again to resolve an issue with my Buoyweather account. Despite my previous attempts to contact support on [[Date of first contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of incident]], [[describe the issue clearly, e.g., I was incorrectly charged $XX.XX for a premium subscription that I had already canceled, or, the premium forecast data I paid for was consistently inaccurate for the week of...]]. Having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I require you to [[state your demand clearly, e.g., issue a full refund of $XX.XX to my original payment method, or, process the cancellation of my account immediately and provide written confirmation]].

Please be aware that if this issue is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Request a Transcript. If you ever get them on a chat (unlikely, but possible), always ask for a transcript to be emailed to you. It's your proof.
• Keep a Log. Note every date you sent an email and any ticket numbers you receive. It's tedious, but it's crucial if you need to escalate to the BBB or your bank.
• Use the Phrase 'Formal Complaint'. One user on a forum mentioned that using these exact words in the subject line and first sentence of their email finally got their issue moved from the general queue to someone who could actually help.

Tired of sending support requests to Buoyweather and only hearing crickets? Sound familiar? It's exhausting trying to get a response, let alone a refund. Instead of refreshing your inbox for a reply that might never come, let Pine AI handle it. We send the persistent follow-ups and manage the complaint process so you don't have to. No more wasting your time arguing over a subscription. Let an AI handle the headache while you get back to your life. Seriously.