It's infuriating when you can't cancel a kids' app. Seriously, the Better Business Bureau page for ABCMouse's parent company shows over 1,100 complaints closed in just the last three years. And it's not just a few people, their Trustpilot score is a dismal 2.1 stars. Most of the anger is directed at common problems like unauthorized charges and impossible cancellation processes. It feels like they make it intentionally difficult, trapping parents in a subscription they no longer want or need. If you're stuck in that loop, you're not alone. Official site: Visit ABCMouse
Best ways to complain to ABCMouse
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Contact Form (Email) | Submit a request via their official support form on the website. | Best for non-urgent issues and creating a paper trail of your complaint. |
| Social Media | Message them on their public Facebook or X (formerly Twitter) pages. | For public complaints when other methods fail. They often respond faster to public pressure. |
⏱️ Estimated Response Times from ABCMouse After Complaining
Good luck getting a quick reply. It's a waiting game.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A (They make it very hard to find a number) |
| Email (Contact Form) | 24-72 hours, but users report it can be much longer. |
| Chat | N/A |
| App | Same as email, it just directs you to their help center. |
🔍 Tips to Get a Quicker Response from a Complaint
- Be incredibly specific in your first message. Include your account email, the date of the charge, and the last four digits of your credit card.
- Use keywords like 'Formal Complaint' or 'Billing Dispute' in your subject line if you use the form.
- Attach screenshots. Seriously. Show them the charge, the cancellation confirmation, whatever you have.
- If you get no reply in 3 days, send a follow-up message and then take it to their social media pages.
How to Escalate Your Complaint
If ABCMouse is giving you the silent treatment, it's time to go over their head. Your two best options are the Better Business Bureau (BBB) and your credit card company.
Better Business Bureau (BBB)
Filing a complaint with the BBB often gets a response. ABCMouse's parent company, Age of Learning, Inc., seems to reply to most complaints there, even if it takes a while. It's a public record, and companies don't like looking bad. You have to try resolving it with them first, though.
Credit Card Chargeback
For billing issues, this is your strongest move. If they charged you unfairly after you tried to cancel, call the number on the back of your credit card and tell them you want to dispute a charge. This process is between you and your bank, and it often forces the company to prove they were right to bill you.
Email Template to Complain to ABCMouse
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]
Hello,
I am writing again to resolve an incorrect charge on my account.
On [[Date of Charge]], my card was charged [[$Amount]] for a subscription that I had already cancelled. It's been incredibly frustrating trying to get this sorted out through your standard support channels, and frankly, my patience is gone.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is permanently closed and will not be billed again.
If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank and report this issue to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
P.S. I have attached a screenshot of the charge from my bank statement for your reference.
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a reference number for your complaint right away. It makes follow-ups much easier.
- Don't get emotional in your email. Stick to the facts: what happened, when it happened, and what you want.
- A user on the BBB site mentioned they only got a response after they publicly posted their complaint number on ABCMouse's Facebook page. A bit extreme, but it seemed to work.
- Always request written confirmation of any resolution, especially for cancellations or refunds. Don't just take their word for it over the phone or in a chat.
Let Pine AI Help Raise the Complaint to ABCMouse
Tired of sending emails into the void at ABCMouse, wondering if a real person will ever see it? It's exhausting. Pine AI handles the tedious follow-ups for you. It deals with the back-and-forth so you don't have to waste your time checking your inbox every hour for a reply that never comes. Sound familiar? Let an AI handle the headache. Seriously.
Frequently Asked Questions about ABCMouse Complaint Filing
What if ABCMouse doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving ABCMouse?
Is this the right phone number to contact ABCMouse?
What's the easiest way to cancel a subscription with ABCMouse?
Other ways that I can contact the ABCMouse?
Why was I charged even after I cancelled?
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
