What if New Yorker doesn't reply?

Don't be surprised. Send one follow-up email and then go straight to the BBB or your credit card company.

Can I escalate my complaint legally?

You could try small claims court for a billing dispute, but it's a huge hassle for a magazine subscription. A chargeback with your bank or a BBB complaint is a much more practical first step and usually gets the job done without needing lawyers.

Are there lots of people leaving New Yorker?

Just look at their Trustpilot page. It's a graveyard of 1-star reviews from people furious about billing and cancellation issues. So, yes. Lots. It seems like they're bleeding subscribers who are fed up with being unable to simply stop paying for a service they no longer want.

Is this the right phone number to contact New Yorker?

The main number is 1-800-444-7570. But honestly, email is better for a paper trail. Good luck.

What's the easiest way to cancel a subscription with New Yorker?

Easiest is a strong word. Your best bet is to log into your account online and pray the cancel button works, but many people report it doesn't, forcing you into a phone call where you'll probably be on hold forever. We have a full guide on [how to cancel New Yorker](https://www.19pine.ai/cancel-subscription/newspaper-magazine-and-online-learning) that walks you through the nightmare.

Other ways that I can contact the New Yorker?

You can try hitting them up on their social media pages, like Facebook or X. Sometimes a public comment gets a faster response than an email that gets lost in their system, especially if you tag them directly in a post about your issue.

Why was I charged for an auto-renewal I didn't agree to?

This is their biggest complaint. Buried in the terms you agreed to when you signed up, likely for a cheap introductory offer, was a clause that automatically renews your subscription at the full, much higher price. It's a classic trap. You have to be proactive and cancel before the renewal date hits.

Complain About New Yorker - File a Complaint Today

Best ways to complain to New Yorker

Contact Method	Details & Availability	Why use this instead...
Phone	Call 1-800-444-7570 (M-F 8am-8pm, Sat/Sun 9am-5pm ET)	Best for urgent billing issues or when you need to speak to a human being directly.
Email	Send a message to [email protected]	Good for creating a paper trail. Attach screenshots of billing errors or confirmation emails.
Social Media	Message them on Facebook or @NewYorker on X	Use this for public complaints. Companies often respond faster when their reputation is on the line.

⏱️ Estimated Response Times from New Yorker After Complaining

It's a waiting game, honestly. Don't expect an instant fix.

Method	Expected Wait Time
Phone	Immediate to 30 minutes (plus hold time)
Email	2-5 business days (if you get a reply)
Social Media	1-2 business days

🔍 Tips to Get a Quicker Response from a Complaint

Call first thing in the morning on a weekday to avoid long hold times.
Have your subscription or account number ready before you call or email.
In your email, use a clear subject line like "Urgent: Billing Error on Account [Your Account #]".
Keep your explanation short and to the point. State what happened and what you want.

How to Escalate Your Complaint

If The New Yorker is ignoring you, it's time to escalate. Your first stop should be filing a complaint with the Better Business Bureau (BBB). You submit your case online, and the BBB forwards it to the company for a response. The New Yorker's parent company, Conde Nast, generally responds to BBB complaints, but it's not fast. Expect to wait a few weeks for the process to play out.

Another powerful move is to file a chargeback with your credit card company. If you were charged for a subscription you cancelled or didn't authorize, call your bank. Explain the situation and tell them you want to dispute the charge. This often gets a company's attention faster than anything else.

Email Template to Complain to New Yorker

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

I am writing again to resolve a persistent issue with my subscription.

On [[Date]], I was charged [[$Amount]] despite having already cancelled my service. This is the second time this has happened, and frankly, the time I've wasted trying to fix your company's billing error is incredibly frustrating.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method.

If I do not receive confirmation of this refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Pro Tips for Making Your Complaint Heard

Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely say, "I'd like to speak with a manager or supervisor, please."
Request a reference number. For every call or email, ask for a ticket or reference number. It creates a record and proves you contacted them.
Use social media with a screenshot. A public post on X (formerly Twitter) tagging @NewYorker with a screenshot of a billing error can get their social media team involved, who are often more empowered to help.
One user on Reddit mentioned they only got a refund after emailing the general [email protected] address and the [email protected] address at the same time. Might be worth a shot.

Let Pine AI Help Raise the Complaint to New Yorker

Tired of the runaround from The New Yorker's support? The endless hold music, the emails that go into a black hole. It's exhausting. One person on Trustpilot said, 'Cancelling is a Herculean task.' Sound familiar? Instead of spending another hour trying to get a straight answer, let Pine AI handle it. We'll manage the persistent follow-ups and deal with the pushback for you. No more waiting on the phone or refreshing your inbox for a reply that never comes. Seriously. Let us take over so you can get back to your life.

Frequently Asked Questions about New Yorker Complaint Filing

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.