Complain About New Yorker - learn how to file a complaint

It's a waiting game, honestly. Don't expect an instant fix.

• Call first thing in the morning on a weekday to avoid long hold times.
• Have your subscription or account number ready before you call or email.
• In your email, use a clear subject line like "Urgent: Billing Error on Account [Your Account #]".
• Keep your explanation short and to the point. State what happened and what you want.

If The New Yorker is ignoring you, it's time to escalate. Your first stop should be filing a complaint with the Better Business Bureau (BBB). You submit your case online, and the BBB forwards it to the company for a response. The New Yorker's parent company, Conde Nast, generally responds to BBB complaints, but it's not fast. Expect to wait a few weeks for the process to play out.

Another powerful move is to file a chargeback with your credit card company. If you were charged for a subscription you cancelled or didn't authorize, call your bank. Explain the situation and tell them you want to dispute the charge. This often gets a company's attention faster than anything else.

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

I am writing again to resolve a persistent issue with my subscription.

On [[Date]], I was charged [[$Amount]] despite having already cancelled my service. This is the second time this has happened, and frankly, the time I've wasted trying to fix your company's billing error is incredibly frustrating.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method.

If I do not receive confirmation of this refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely say, "I'd like to speak with a manager or supervisor, please."
• Request a reference number. For every call or email, ask for a ticket or reference number. It creates a record and proves you contacted them.
• Use social media with a screenshot. A public post on X (formerly Twitter) tagging @NewYorker with a screenshot of a billing error can get their social media team involved, who are often more empowered to help.
• One user on Reddit mentioned they only got a refund after emailing the general help@newyorker.com address and the TNYDigital@newyorker.com address at the same time. Might be worth a shot.

Tired of the runaround from The New Yorker's support? The endless hold music, the emails that go into a black hole. It's exhausting. One person on Trustpilot said, 'Cancelling is a Herculean task.' Sound familiar? Instead of spending another hour trying to get a straight answer, let Pine AI handle it. We'll manage the persistent follow-ups and deal with the pushback for you. No more waiting on the phone or refreshing your inbox for a reply that never comes. Seriously. Let us take over so you can get back to your life.