Complain About Hooked on Phonics - learn how to file a complaint

Feeling ignored? Here’s who to contact and why. Choose your method based on how much patience you have left.

Immediate to 48 hours, but honestly, it can feel a lot longer when you're waiting for a reply.

• Call early: Try calling right when their lines open at 9 a.m. EST to avoid the midday rush.
• Have your info ready: Keep your account number, email, and the last four digits of your credit card handy.
• Use keywords: When using their contact form, use clear subject lines like "Cancellation Request" or "Billing Dispute."

If your emails are ignored and phone calls go nowhere, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Hooked on Phonics' parent company, Sandviks Inc., is listed on the BBB and appears to respond to complaints filed there. The process isn't instant, but it creates a public record of your issue and pressures them to resolve it. You can file a complaint directly on the BBB website. Just be prepared to document everything, including dates you contacted them and any responses you received. Some users report that the company only acts after the BBB gets involved.

Subject: Formal Complaint Regarding Account [[Your Account Number]] - Cancellation Issue

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempt to cancel my subscription on [[Date of first attempt]], I was charged again on [[Date of charge]] for [[$Amount]].

This has been incredibly frustrating. I followed the cancellation process, and I expect the service to be stopped and the charges to cease as requested. Having to chase this down is not how I want to spend my time.

To resolve this, I require a full refund of the [[$Amount]] charge and written confirmation that my subscription has been successfully cancelled and no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 5 business days, my next step will be to file a chargeback with my credit card provider and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a reference number. At the end of any phone call, ask for a ticket or reference number. If they say they don't have one, ask for the agent's name. It creates accountability.
• Mention 'chargeback'. Casually dropping the word "chargeback" in an email or phone call can sometimes get you transferred to a resolution specialist faster.
• Take screenshots. If you're canceling online, take a screenshot of the confirmation page. One user on a forum mentioned this was the only thing that saved them when the company claimed they never cancelled.
• Don't close the chat window. If you use a live chat, don't close the window until you have saved a transcript of the conversation. Proof is everything.

Tired of trying to find the hidden cancel button or getting ghosted by their support email? Sound familiar? It's a common story on Reddit and the BBB. People just want to stop the charges without having to become a part-time detective. Pine AI handles it for you. We navigate the confusing website, deal with the follow-up emails, and make sure your subscription is actually cancelled. No more wondering if you'll be charged again next month. Let us handle the headache.