Complain About Book of the Month - learn how to file a complaint

Best ways to complain to Book of the Month

Getting in touch with them can feel like a mission. They don't make it easy by offering a phone number, so you're stuck with digital methods. Here are your best bets.

Official site: Visit Book of the Month

⏱️ Estimated Response Times from Book of the Month After Complaining

Don't hold your breath. Their response times are all over the place, and with no live chat or phone, 'immediate' isn't in their vocabulary.

🔍 Tips to Get a Quicker Response from a Complaint

• Use a clear subject line. Instead of "Complaint," try "Urgent: Billing Error on Account [Your Account #]".
• Include all your details upfront. Provide your full name, account email, and any relevant order or transaction IDs.
• Keep it short and to the point. Explain the problem in the first two sentences. Don't bury it in a long story.
• State what you want. Clearly say if you want a refund, a cancellation confirmation, or a credit applied.

How to Escalate Your Complaint

If Book of the Month is ignoring your emails or giving you the runaround, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Given their 'F' rating, the BBB is already very familiar with them.

Here’s how it works: You submit your complaint on the BBB website, detailing the issue and your desired resolution. The BBB then forwards it to a corporate contact at Book of the Month. Companies usually respond to the BBB to protect their profile. It works, but prepare to wait. It can take a couple of weeks to get a final resolution, and sometimes you have to nudge the case forward. You must show the BBB that you tried contacting the company directly first, so save your emails.

Email Template to Complain to Book of the Month

Subject: Formal Complaint Regarding Unresolved Issue on Account [[Your Email Address or Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting customer service on [[Date of first contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for my monthly box, even though I had skipped the month as required. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and ensure my account is correctly marked as 'skipped' for the month in question.

Please be aware that if this is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a supervisor. If the first email response is a generic template, reply immediately and ask for your ticket to be escalated to a supervisor or manager.
• Request written confirmation. Whatever they promise you, ask them to confirm it in a reply email. This creates a paper trail.
• Reference their BBB rating. One user on Reddit mentioned they got a response only after saying, "I'd hate to have to add another negative review to your BBB profile." It's aggressive, but it can work.
• Take screenshots. Before you cancel or change anything on their site, take a screenshot. Weirdly, I've seen people say the site glitched and didn't save their 'skip,' so proof is everything.

Tired of refreshing your inbox waiting for Book of the Month's support team to maybe get back to you? Sound familiar? It's exhausting. One user on the BBB site said they felt like they were 'emailing into a void.' No joke. Instead of getting stuck in an endless email loop trying to prove you were overcharged or that you did, in fact, hit the 'skip' button, let Pine AI handle it. We send the emails, manage the follow-ups, and persist until your complaint is actually resolved. It saves your sanity and skips the tedious waiting game.