Complain About The Economist - File a Complaint Today

Best ways to complain to The Economist

Good luck getting a quick answer. It's a waiting game.

🔍 Tips to Get a Quicker Response from a Complaint

• Call first thing in the morning, right when their lines open.
• Have your subscriber number and billing information ready before you contact them.
• Keep your explanation short and clear. State the problem and what you want.
• Don't be afraid to ask for a reference number for your complaint.

How to Escalate Your Complaint

If you've tried contacting The Economist and have gotten nowhere, it's time to escalate. For US customers, the best next step is filing a formal complaint with the Better Business Bureau (BBB). It's a free service where the BBB forwards your complaint to a contact at the company, who is then expected to respond publicly. The process isn't fast, but it often gets a company's attention when nothing else does. You typically need to show that you've already tried to resolve the issue directly with the company first, so keep records of your calls or emails.

Email Template to Complain to The Economist

Subject: Urgent: Unresolved Subscription Issue - Account [[Account #]]

I'm writing again to resolve an issue with my subscription. Despite contacting support on [[Date]], my problem remains unsolved.

On [[Date]], I was charged [[$Amount]] for an automatic renewal that I did not authorize and had previously attempted to cancel. Frankly, having to track this down and spend my time chasing a refund has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] and provide written confirmation that my subscription has been terminated permanently.

Please be aware that if this isn't resolved within 5 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a supervisor. If the first representative can't help, politely but firmly ask to speak with a manager or supervisor.
• Request written confirmation. Whatever the resolution is, ask for it to be sent to you in an email so you have proof.
• Mention you're documenting everything. Casually stating, "I'm keeping a record of this conversation for my files," can sometimes shift the tone.
• Try the public route. One user on Reddit mentioned they finally got a response after publicly tweeting at their official account with their case number. Worth a shot.

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