It's infuriating when you check your bank statement and see a charge from Audiobooks you never approved. You're not alone. The Better Business Bureau has logged over 130 complaints against their parent company in the last three years alone. Many people report issues with unauthorized charges and problems canceling their subscriptions. It feels like they make it intentionally difficult to leave. We get it, and we're here to help you fight back.
How to Complain About Audiobooks
Best ways to complain to Audiobooks
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-855-876-6195. Available 24/7. | Best for urgent billing issues or when you need an immediate answer. |
| Contact Form | Available on their website under 'Contact Us'. | Good for non-urgent issues or creating a paper trail of your complaint. |
| Public Complaint | Post on their social media (e.g., Twitter/X, Facebook). | Use this when other methods have failed and you want to apply public pressure. |
⏱️ Estimated Response Times from Audiobooks After Complaining
Immediate to 30 minutes on the phone, if you can get a human. Feels like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes |
| Email / Contact Form | 2-5 business days |
| Chat | Not available |
| App | N/A for direct complaints |
Tips for a Faster Resolution
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours, like mid-morning on a weekday.
- Have your account number and billing information ready before you call.
- Be clear and concise. State what the problem is and what you want (e.g., a refund for $14.95).
What to Do When They Don't Respond
How to Escalate Your Complaint
If Audiobooks support is giving you the runaround, your next step is to file a formal complaint with an external body. This gets their attention.
- Better Business Bureau (BBB): This is the most common route. You can file a complaint online at BBB.org. The BBB forwards your complaint to Audiobooks, and the company is pressured to respond publicly. BBB works, but prepare to wait. Audiobooks usually responds after a reminder or two.
Remember, you should always try to resolve the issue with Audiobooks directly first. Regulators often require you to show you've made that effort.
Your Ready-to-Send Complaint Email
Email Template to Complain to Audiobooks
Subject: Formal Complaint Regarding Unauthorized Charge - Account [[Account #]]
To Whom It May Concern,
This is my second attempt to resolve an issue with my account. Despite contacting support on [[Date]], my problem remains unsolved.
On [[Date of charge]], my card was charged [[$Amount]] for a subscription renewal, even though I had already processed my cancellation. Frankly, having to track this down and spend my time chasing a refund has been incredibly frustrating.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. Please also send a written confirmation that my account is closed and no further charges will be made.
If I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Ask for a reference number. At the start of any call or chat, ask for a ticket or reference number. It makes it much harder for them to claim there's no record of your conversation.
- Use the word 'formal complaint'. Saying "I want to make a formal complaint" can sometimes trigger a different internal process than just saying "I have a problem."
- Take screenshots. Before you cancel, take a screenshot of the confirmation page. If you're having a billing issue, screenshot the charge on your bank statement. Proof is everything.
- Mention the BBB. One user on a forum said they got an instant refund after casually mentioning they were gathering details for their BBB complaint. It can work.
Let Pine AI Help Raise the Complaint to Audiobooks
Tired of navigating their website just to find a contact form? Or waiting on hold only to be told it's your fault? Sound familiar? Pine AI handles the entire complaint process for you. No more wasted time, no more frustrating email chains. We send the formal complaint, follow up, and push for the resolution you deserve. Let us deal with them so you don't have to.
Frequently Asked Questions about Audiobooks Complaint Filing
What if Audiobooks doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Audiobooks?
Is this the right phone number to contact Audiobooks?
What's the easiest way to cancel a subscription with Audiobooks?
Other ways that I can contact the Audiobooks?
Will I lose my audiobook credits if I cancel?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
