Course Hero

Complain About Course Hero - learn how to file a complaint

It's not just you. Course Hero has a shocking 1.3-star rating on Trustpilot, with 92% of over 2,000 reviews being just one star. Seriously, their Better Business Bureau page is also a mess, showing over 1,000 complaints closed in the last three years alone. People are constantly getting hit with unauthorized charges and finding it nearly impossible to cancel their subscriptions. It feels like they make it difficult on purpose. If you're stuck in a loop of unhelpful support bots and confusing account settings, you've come to the right place. We'll walk you through how to actually get their attention and file a complaint that gets a response.

Official site: Visit Course Hero

Published on 24 Jul, 2025
Olivia Harper, Content Manager
8 min read

Best ways to complain to Course Hero

Contact Method Details & Availability Why use this instead...
Email / Contact Form Submit a request via their online form on the support page. Available 24/7, but responses are not instant. This is their main channel. Best for creating a paper trail for billing disputes or technical issues.
Social Media (X/Twitter) Message or tag them at @CourseHero. Public visibility can sometimes speed things up. Good for public complaints when you're being ignored through official channels.

⏱️ Estimated Response Times from Course Hero After Complaining

They say 24-48 hours, but honestly, it often feels like you're shouting into the void.

Method Expected Wait Time
Email / Contact Form 24-72 hours (or longer, based on user reviews)
Social Media Varies, a few hours to a day

🔍 Tips to Get a Quicker Response from a Complaint

  • Be incredibly specific in your first message. Include your account email, dates, and any transaction IDs.
  • Attach screenshots. Proof of cancellation attempts or billing errors is hard to ignore.
  • Use a clear, direct subject line like "URGENT: Billing Error on Account [Your Email]".

How to Escalate Your Complaint

If Course Hero support ignores your emails or gives you the runaround, it's time to escalate. Don't just give up. Your next move is to take the complaint to an external body that can apply pressure.

Better Business Bureau (BBB)

The BBB is a non-profit that helps resolve disputes between businesses and customers. Filing a complaint is free and public. While they can't force a company to act, most businesses, including Course Hero, respond to BBB complaints to protect their rating. The BBB works, but prepare to wait. Course Hero usually responds, but you might have to be persistent to get the resolution you want.

Credit Card Chargeback

For billing issues like unauthorized charges, a chargeback is your strongest weapon. Contact your credit card company (the number is on the back of your card) and tell them you want to dispute a charge from Course Hero. Explain why it's invalid (e.g., you cancelled the service, it's a duplicate charge). The bank will investigate and temporarily credit your account. This forces Course Hero to prove the charge was legitimate.

Email Template to Complain to Course Hero

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my account after my previous attempts to contact support on [[Date]] went unanswered.

On [[Date]], my account was charged [[$Amount]] for a subscription renewal that I had already cancelled. Having to chase this down and prove my case has been incredibly frustrating and a complete waste of my time.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method.

Please be aware that if I do not receive confirmation of this refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

  • Use keywords in your email. Mention "unauthorized charge," "cancellation," or "refund request" in the first sentence. Their support system likely uses keywords to route tickets to the right department.
  • Go public on X (formerly Twitter). A short, polite but firm tweet tagging @CourseHero can sometimes get you a faster response from a social media manager than the standard support queue.
  • Reference their own Terms of Service. One user on Reddit mentioned they got a refund by quoting the specific clause in the ToS about cancellation policy. It shows you've done your homework and can make them take your claim more seriously.

Let Pine AI Help Raise the Complaint to Course Hero

Tired of sending emails to Course Hero support and only getting an automated reply? Sound familiar? It's exhausting. You follow their rules, try to cancel, and still end up with a surprise charge on your card. Honestly, fighting with their support feels like a part-time job you never signed up for. Pine AI can handle it. We'll manage the persistent follow-ups and deal with the pushback for you. No more checking your inbox every five minutes or wondering if they've just ignored you again. Let us take over the headache.

Frequently Asked Questions about Course Hero Complaint Filing

What if Course Hero doesn't reply?
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Can I escalate my complaint legally?
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Are there lots of people leaving Course Hero?
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Is this the right phone number to contact Course Hero?
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What's the easiest way to cancel a subscription with Course Hero?
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Other ways that I can contact the Course Hero?
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Can I get a refund if I forgot to cancel?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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