What if Course Hero doesn't reply?

Don't wait forever. If it's been over 72 hours, escalate it. File with the BBB. They'll notice.

Can I escalate my complaint legally?

You could try small claims court for a billing dispute, but that's a huge hassle for most people. A much easier first step is filing a chargeback with your credit card company, which is basically a formal dispute that forces Course Hero to prove the charge was valid.

Are there lots of people leaving Course Hero?

Just look at their Trustpilot or BBB pages. It's a graveyard of one-star reviews from people fighting surprise renewal charges. So, yes. You are not alone.

Is this the right phone number to contact Course Hero?

There is no public phone number. It's a ghost town. They force you into their email form, which feels like a black hole, and I once waited four days just to get a canned response that didn't even address my question about a duplicate charge.

What's the easiest way to cancel a subscription with Course Hero?

Do it now, before you forget. Log in, go to your Account Settings, find the 'My Account' panel, and click 'Stop Recurring Membership.' Make sure you get a confirmation email, because I've seen people on Reddit say it didn't stick the first time. For a full guide, check out our page on [How to cancel Course Hero](https://www.19pine.ai/cancel-subscription/newspaper-magazine-and-online-learning/how-to-cancel-course-hero).

Other ways that I can contact the Course Hero?

Their official channel is the email form, but don't sleep on publicly tagging them on X (formerly Twitter) at @CourseHero. Sometimes the fear of bad PR gets a faster response than a private support ticket.

Can I get a refund if I forgot to cancel?

Officially, their policy says no refunds on subscriptions. It's tough. Your best shot is to plead your case immediately after the charge, especially if you haven't used the service since the renewal. Don't expect much, though.

Complain About Course Hero - File a Complaint Today

Best ways to complain to Course Hero

Contact Method	Details & Availability	Why use this instead...
Email / Contact Form	Submit a request via their online form on the support page. Available 24/7, but responses are not instant.	This is their main channel. Best for creating a paper trail for billing disputes or technical issues.
Social Media (X/Twitter)	Message or tag them at @CourseHero. Public visibility can sometimes speed things up.	Good for public complaints when you're being ignored through official channels.

⏱️ Estimated Response Times from Course Hero After Complaining

They say 24-48 hours, but honestly, it often feels like you're shouting into the void.

Method	Expected Wait Time
Email / Contact Form	24-72 hours (or longer, based on user reviews)
Social Media	Varies, a few hours to a day

🔍 Tips to Get a Quicker Response from a Complaint

Be incredibly specific in your first message. Include your account email, dates, and any transaction IDs.
Attach screenshots. Proof of cancellation attempts or billing errors is hard to ignore.
Use a clear, direct subject line like "URGENT: Billing Error on Account [Your Email]".

How to Escalate Your Complaint

If Course Hero support ignores your emails or gives you the runaround, it's time to escalate. Don't just give up. Your next move is to take the complaint to an external body that can apply pressure.

Better Business Bureau (BBB)

The BBB is a non-profit that helps resolve disputes between businesses and customers. Filing a complaint is free and public. While they can't force a company to act, most businesses, including Course Hero, respond to BBB complaints to protect their rating. The BBB works, but prepare to wait. Course Hero usually responds, but you might have to be persistent to get the resolution you want.

Credit Card Chargeback

For billing issues like unauthorized charges, a chargeback is your strongest weapon. Contact your credit card company (the number is on the back of your card) and tell them you want to dispute a charge from Course Hero. Explain why it's invalid (e.g., you cancelled the service, it's a duplicate charge). The bank will investigate and temporarily credit your account. This forces Course Hero to prove the charge was legitimate.

Email Template to Complain to Course Hero

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my account after my previous attempts to contact support on [[Date]] went unanswered.

On [[Date]], my account was charged [[$Amount]] for a subscription renewal that I had already cancelled. Having to chase this down and prove my case has been incredibly frustrating and a complete waste of my time.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method.

Please be aware that if I do not receive confirmation of this refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Use keywords in your email. Mention "unauthorized charge," "cancellation," or "refund request" in the first sentence. Their support system likely uses keywords to route tickets to the right department.
Go public on X (formerly Twitter). A short, polite but firm tweet tagging @CourseHero can sometimes get you a faster response from a social media manager than the standard support queue.
Reference their own Terms of Service. One user on Reddit mentioned they got a refund by quoting the specific clause in the ToS about cancellation policy. It shows you've done your homework and can make them take your claim more seriously.

Let Pine AI Help Raise the Complaint to Course Hero

Tired of sending emails to Course Hero support and only getting an automated reply? Sound familiar? It's exhausting. You follow their rules, try to cancel, and still end up with a surprise charge on your card. Honestly, fighting with their support feels like a part-time job you never signed up for. Pine AI can handle it. We'll manage the persistent follow-ups and deal with the pushback for you. No more checking your inbox every five minutes or wondering if they've just ignored you again. Let us take over the headache.

Frequently Asked Questions about Course Hero Complaint Filing

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.