Complain About Chicago Sun Times - learn how to file a complaint

Getting in touch with them can feel like a wild goose chase. Here are the official channels, but be prepared to be persistent. Your best bet is often the phone, but only if you have time to spare.

Contact Methods

Honestly, getting a response can feel like waiting for the next train during a blizzard. It varies wildly.

Want to cut through the noise? Try these simple tricks.

• Call Early: Contact them right when their phone lines open in the morning to avoid the midday rush.
• Have Info Ready: Keep your account number, delivery address, and the specific dates of your issue handy.
• Be Direct: State your problem and what you want (a refund, a credit, a corrected delivery) in the first 30 seconds.
• Mention Cancelling: Casually dropping that you're considering cancelling your subscription can sometimes get you transferred to a retention specialist with more power to help.

If customer service is giving you the runaround, it's time to escalate. Don't just give up.

First, always ask to speak to a supervisor or manager while you're on the phone. If that doesn't work, your next step should be filing a formal complaint with an external body.

• Better Business Bureau (BBB): You can file a complaint online at BBB.org. The Chicago Sun Times has an A+ rating, which is surprising, but they do respond to complaints filed there. It's a formal process and they are motivated to resolve issues to maintain their rating. Prepare to wait, though. It's not instant.
• Small Claims Court: For unresolved billing disputes where they owe you money, this is a final resort. It's a more involved legal process, so only consider this if the amount is significant and you have clear documentation of your attempts to resolve it with them directly.

Here is a template you can copy, paste, and edit. It's polite but firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Subscription Issue - Account [[Your Account Number]]

Dear Chicago Sun Times Support Team,

I am writing again to resolve an ongoing issue with my subscription, account [[Your Account Number]]. Despite contacting customer service on [[Date of last contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

My issue is with [[Clearly and briefly describe your problem, e.g., 'missed paper deliveries on multiple dates' or 'an incorrect charge of $XX.XX on my last bill']]. This has been incredibly frustrating, as I expect the service I pay for to be reliable.

To resolve this, I require you to [[State your desired outcome clearly, e.g., 'issue a full credit for the missed delivery dates' or 'refund the incorrect charge of $XX.XX immediately']]. I also need written confirmation via this email address that the problem has been permanently fixed.

If I do not receive a satisfactory response and resolution within three business days, my next step will be to report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips from people who have been in your shoes.

• Ask for a Name and ID: When you speak to a representative, get their name and a reference number for the call. It makes it harder for them to pass the buck later.
• Request a Confirmation Email: After any phone call where a resolution is promised, ask them to send you a confirmation email summarizing what was agreed upon. This creates a written record.
• Mention Their Ratings: Casually saying, "I can see on Trustpilot that I'm not the only one with this problem," can sometimes signal that you're a serious and informed customer.
• The Public Tweet: One user on a local forum mentioned they only got a real response after they publicly tweeted at one of the paper's main editors. A bit extreme, but it worked when all else failed.

Tired of calling about another missed paper delivery only to get put on hold? Or sending emails into a black hole? Sound familiar? It's exhausting trying to get a simple problem fixed when you have to do all the work. Pine AI handles the annoying follow-up for you. No more repeating your address for the fifth time or waiting for a response that never comes. We manage the complaint process, pushing for a resolution so you don't have to waste your time and sanity. Seriously. Let us take it from here.