What if Arizona Republic doesn't reply?

They probably won't reply to an email. Call them. If that fails, file a BBB complaint. It works.

Can I escalate my complaint legally?

You can, but small claims court is a huge hassle over a newspaper subscription. Your best bet is a chargeback with your credit card company for services not rendered, which is much faster and usually gets their attention without needing a lawyer.

Are there lots of people leaving Arizona Republic?

Just look at their BBB page. It's a mess. People are constantly complaining about being unable to cancel and getting billed anyway, so it seems like they're having a hard time keeping customers who are actively trying to leave.

Is this the right phone number to contact Arizona Republic?

Yes, 1-800-332-6733 is the main number. Good luck. I once waited 45 minutes just to be told I was in the wrong department for a simple billing question, so be prepared to be transferred at least once.

What's the easiest way to cancel a subscription with Arizona Republic?

Easiest? That's funny. There isn't one. Your best shot is calling them directly, but if you want to avoid the headache, we have a guide on [How to cancel Arizona Republic](https://www.19pine.ai/cancel-subscription/newspaper-magazine-and-online-learning/how-to-cancel-arizona-republic) that walks you through the least painful process.

Other ways that I can contact the Arizona Republic?

You can try their social media, like their X (formerly Twitter) account @azcentral. Sometimes public complaints get a quicker look. Don't bother with their Facebook comments, it's a wasteland.

Why is my paper always late or wet?

This is their number one complaint. It's almost always an issue with the local delivery contractor, not the main office, which is why calling customer service feels like you're talking to someone a thousand miles away who has no idea what your street even looks like.

Complain About Arizona Republic - File a Complaint Today

How to Complain About Arizona Republic

Best ways to complain to Arizona Republic

Contact Method	Details & Availability	Why use this instead...
Phone	1-800-332-6733. Mon-Fri: 8:00 AM - 5:00 PM, Sat-Sun: 7:00 AM - 11:00 AM (local time)	Best for urgent issues like stopping a payment or reporting repeated missed deliveries. You get a direct, if sometimes slow, human connection.
Live Chat	Available via their online help center. Typically follows the same hours as phone support.	Good for when you can't be on the phone. You can save a transcript of the conversation for your records, which is useful.
Contact Form	Available 24/7 on their website's help section.	Use this for non-urgent complaints. It creates a paper trail, but responses can be slow or automated.
Social Media	Tag @azcentral on X (formerly Twitter).	A public complaint can sometimes get a faster response from their social media team than the official customer service channels.

⏱️ Estimated Response Times from Arizona Republic After Complaining

Getting a response can feel like a waiting game. It's frustrating.

Method	Expected Wait Time
Phone	Immediate to 45 minutes (including hold time)
Email	24 to 72 hours
Chat	5 to 20 minutes

Tips to Get a Quicker Response from a Complaint

🔍 Tips to Get a Quicker Response from a Complaint

Call right when they open in the morning to avoid the longest wait times.
Have your account number, delivery address, and the name on the subscription ready before you call or chat.
Clearly state your problem and what you want (e.g., a credit for 3 missed papers) in the first 30 seconds.
Keep a record of who you spoke to and when. Ask for a reference number for your complaint.

How to Escalate Your Complaint

If the front-line customer service agent isn't helping, your first step is to ask to speak with a supervisor or a manager in the retention department. Be polite but firm. If they still fail to resolve your issue, it's time to go external.

Your best option is filing a complaint with the Better Business Bureau (BBB). The Arizona Republic is owned by Gannett, and they are generally responsive to complaints filed through the BBB. The process is slow, but it creates a public record of your issue and forces them to provide a formal, written response. The BBB works, but prepare to wait. Gannett usually responds after a formal complaint is logged.

Email Template to Complain to Arizona Republic

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an ongoing problem with my subscription, account number [[Account #]]. This is my third attempt to get this fixed, and my patience is wearing thin.

For the last month, my newspaper has been consistently missed on Sundays, specifically on [[Date of first missed paper]] and all subsequent Sundays. Frankly, having to chase this down every week has been incredibly frustrating, especially since I am paying for a service that is not being provided.

To resolve this, I require an immediate credit to my account for all the missed delivery dates. I also need written confirmation that you have addressed the issue with your local delivery contractor to prevent this from happening again.

If I do not receive a satisfactory response and a resolution within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

If the first person you speak to says they can't help, immediately ask, "Could you please transfer me to a supervisor or someone in your retention department?"
Always ask for a ticket or reference number for your conversation. It's proof you contacted them.
On social media, be specific. Instead of "your service is bad," try "@azcentral My Sunday paper for zip code 85004 has been missed for 3 weeks straight. Acct #XXXX. Who can fix this?"
One user on a local forum mentioned they finally got a resolution by emailing an executive at Gannett. It's a long shot, but sometimes a well-worded email to the top gets results.

Let Pine AI Help Raise the Complaint to Arizona Republic

Tired of explaining your missed paper for the fifth time this month? Or trying to cancel and getting stuck in a loop of automated messages and unhelpful agents? It's exhausting.

Pine AI handles the annoying follow-up for you. We send the formal complaints, manage the back-and-forth, and keep pushing until your issue with the Arizona Republic is actually resolved. No more listening to hold music. Sound familiar? Let us take over the headache so you can get on with your day.

Frequently Asked Questions about Arizona Republic Complaint Filing

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.