Complain About Arizona Republic - learn how to file a complaint

Best ways to complain to Arizona Republic

Getting a response can feel like a waiting game. It's frustrating.

🔍 Tips to Get a Quicker Response from a Complaint

• Call right when they open in the morning to avoid the longest wait times.
• Have your account number, delivery address, and the name on the subscription ready before you call or chat.
• Clearly state your problem and what you want (e.g., a credit for 3 missed papers) in the first 30 seconds.
• Keep a record of who you spoke to and when. Ask for a reference number for your complaint.

How to Escalate Your Complaint

If the front-line customer service agent isn't helping, your first step is to ask to speak with a supervisor or a manager in the retention department. Be polite but firm. If they still fail to resolve your issue, it's time to go external.

Your best option is filing a complaint with the Better Business Bureau (BBB). The Arizona Republic is owned by Gannett, and they are generally responsive to complaints filed through the BBB. The process is slow, but it creates a public record of your issue and forces them to provide a formal, written response. The BBB works, but prepare to wait. Gannett usually responds after a formal complaint is logged.

Email Template to Complain to Arizona Republic

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an ongoing problem with my subscription, account number [[Account #]]. This is my third attempt to get this fixed, and my patience is wearing thin.

For the last month, my newspaper has been consistently missed on Sundays, specifically on [[Date of first missed paper]] and all subsequent Sundays. Frankly, having to chase this down every week has been incredibly frustrating, especially since I am paying for a service that is not being provided.

To resolve this, I require an immediate credit to my account for all the missed delivery dates. I also need written confirmation that you have addressed the issue with your local delivery contractor to prevent this from happening again.

If I do not receive a satisfactory response and a resolution within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• If the first person you speak to says they can't help, immediately ask, "Could you please transfer me to a supervisor or someone in your retention department?"
• Always ask for a ticket or reference number for your conversation. It's proof you contacted them.
• On social media, be specific. Instead of "your service is bad," try "@azcentral My Sunday paper for zip code 85004 has been missed for 3 weeks straight. Acct #XXXX. Who can fix this?"
• One user on a local forum mentioned they finally got a resolution by emailing an executive at Gannett. It's a long shot, but sometimes a well-worded email to the top gets results.

Tired of explaining your missed paper for the fifth time this month? Or trying to cancel and getting stuck in a loop of automated messages and unhelpful agents? It's exhausting.

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