Complain About AdaptedMind Math - learn how to file a complaint

Good luck getting a quick reply. It feels like sending a message into the void.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Use a very clear email subject line, for example: "Urgent Cancellation Request & Refund - Account: [Your Email]".
• Prepare your details before you contact them. Have the email you signed up with, the date of the charge, and the last four digits of your credit card ready.
• Casually mention you've seen their BBB page. Sometimes that lights a fire under them.

If AdaptedMind Math ignores you, it's time to go over their head. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a popular and effective route. Go to BBB.org and file a formal complaint. It creates a public record, and companies, even ones with terrible ratings, often respond to avoid another negative mark. The BBB works, but prepare to wait. AdaptedMind usually responds after a reminder or two.

Initiate a Credit Card Chargeback

For billing errors or charges after you've cancelled, this is your strongest move. Call the number on the back of your credit card and tell them you want to dispute a charge from AdaptedMind. Explain that the service was cancelled or not authorized. You must usually try to contact the merchant first, so mention you've already emailed them.

Contact Your State Attorney General

If you believe their advertising was deceptive (like the 'free' trial), you can file a consumer complaint with your state's Attorney General. This is a more serious step, but it's an important option for holding companies accountable for their business practices.

Subject: Urgent: Unresolved Billing Issue & Cancellation Request - Account: [[Your Email Address]]

I am writing again to resolve a persistent issue with my account, which I have already attempted to cancel.

On [[Date of Charge]], my card was charged [[$Amount]] despite my understanding that I was on a free trial or had already cancelled my subscription. Finding these unexpected charges and having to spend my time chasing a resolution has been incredibly frustrating.

To resolve this, I require an immediate cancellation of my account and a full refund of the unauthorized charge of [[$Amount]]. Please provide written confirmation of both the cancellation and the refund to this email address.

If I do not receive a satisfactory response and confirmation within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always get proof. Ask for a cancellation confirmation number or a confirmation email. Do not hang up the phone or assume it's done until you have written proof.
• Take screenshots of everything. One user on Trustpilot said screenshots of their cancellation process were the only reason they won their credit card dispute. Screenshot the confirmation page, your account settings, everything.
• Create a log. If you call, write down the date, the time, and the name of the person you spoke to. If they can't give you a name, ask for an employee ID. You need your own records.
• Go public while you wait. Don't be afraid to post a factual, polite review on BBB or Trustpilot detailing your experience. Sometimes public pressure is the only language a company speaks.

Tired of getting charged by AdaptedMind even after you thought you cancelled? Sound familiar? The endless loop of sending emails and getting no reply is enough to drive anyone crazy. Pine AI can handle the headache for you. We deal with the follow-ups and the frustrating back-and-forth so you don't have to. No more checking your email every five minutes for a reply that never comes. It's your assertive advocate. Let us handle the persistent pushback. No joke.