Subject: Formal Complaint: Unresolved Issue with Subscription [[Account #]]
To Whom It May Concern,
I am writing again to resolve an issue with my Esquire subscription, account number [[Account #]]. My previous attempt to fix this on [[Date]] via [[Phone call/Email]] was unsuccessful.
On [[Date of incorrect charge]], my card was charged [[$Amount]] even though I had already cancelled my subscription. Frankly, having to spend my time tracking this down and writing emails about it has been incredibly frustrating and a complete waste of my time.
To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation sent to this email address that my subscription has been permanently cancelled and my payment information has been removed from your system.
If I do not receive a satisfactory response and confirmation of the refund within five business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]