Complain About Chicago Tribune - File a Complaint Today

Best ways to complain to Chicago Tribune

⏱️ Estimated Response Times from Chicago Tribune After Complaining

Getting a response can feel like a test of patience. Here's a realistic breakdown.

🔍 Tips to Get a Quicker Response from a Complaint

• Call Early: Try calling right when their lines open on a weekday morning to avoid the longest queues.
• Be Prepared: Have your subscription account number, delivery address, and the specific dates of any issues ready before you call.
• State Your Goal: Be clear from the start. Say, "I need a credit for five missed papers," not just "My paper is missing again."

How to Escalate Your Complaint

If the Chicago Tribune ignores you or fails to fix the problem, your best next step is to file a formal complaint with the Better Business Bureau (BBB). The BBB isn't a government agency, but it acts as a mediator, and most companies don't want a public record of unresolved complaints. You have to try resolving it with the Tribune first. The BBB will forward your complaint to the company, which then has a chance to respond. BBB works, but prepare to wait. Given their 'F' rating, a response isn't guaranteed, but it officially documents your issue and puts public pressure on them.

Email Template to Complain to Chicago Tribune

Subject: Urgent: Unresolved Delivery Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my subscription, account number [[Account #]]. This is my third time contacting you about this.

For the past two weeks, my paper has not been delivered on the following dates: [[List of dates]]. I have already called twice, on [[Date of first call]] and [[Date of second call]], and was assured the problem would be fixed. It has not been. Frankly, having to constantly chase this down and spend my time ensuring I get the service I pay for has become incredibly frustrating.

To resolve this, I require you to apply a full credit for all missed papers to my account immediately. I also need confirmation in writing that the delivery issue has been permanently fixed with my local carrier.

Please be aware that if I don't receive a satisfactory response and a credit within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a Supervisor: If the first customer service representative is not helping, politely but firmly ask to speak with a manager or supervisor.
• Keep a Log: Note the date, time, and name of every person you speak with, along with a summary of the conversation. This is invaluable if you need to escalate.
• Mention the BBB: Casually dropping, "I'd hate to have to file a complaint with the BBB over this," during a call can sometimes motivate a faster resolution.
• Request a Call Back: If the hold time is ridiculous, some systems offer a callback option. Use it. It saves you from listening to terrible hold music.

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