Complain About Harvard Business Review - File a Complaint Today

Best ways to complain to Harvard Business Review

Honestly, getting a response can feel like a waiting game you didn't sign up for.

🔍 Tips to Get a Quicker Response from a Complaint

• Call early: Try calling right when their lines open at 8 AM ET to avoid the midday rush.
• Have details ready: Keep your account number, subscription details, and the date of the charge handy before you call or email.
• Be direct: Clearly state your issue and what you want (e.g., "I was incorrectly charged and I need a full refund.").

How to Escalate Your Complaint

If HBR support is giving you the runaround, your next move is to file a formal complaint with an external body. For a US-based publisher, the Better Business Bureau (BBB) is your best bet.

• How it works: You file a complaint on the BBB website, and they forward it to a corporate contact at Harvard Business Publishing. The company is then expected to respond publicly.
• What to expect: This process can take a few weeks. BBB works, but prepare to wait. HBR usually responds to avoid a negative mark on their profile, but you might need to send a reminder or two through the BBB portal.

Before you escalate, make sure you've given HBR a fair chance to resolve it internally. Regulators and the BBB often ask if you've tried contacting the company first.

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my Harvard Business Review subscription, account number [[Account #]].

Despite my previous attempts to cancel, I was charged [[$Amount]] on [[Date of Charge]]. This charge was unauthorized, as I had already taken steps to end my subscription. Frankly, having to spend my time tracking this down and chasing a refund has been incredibly frustrating.

To resolve this, I need you to process a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription has been successfully cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first-level support agent is reading from a script and not helping, politely ask to speak with a manager or supervisor who has more authority to issue refunds.
• Use a clear email subject line. Include your account number and the specific issue, like "Incorrect Billing on Account #12345," to get routed correctly.
• Request written confirmation. Always ask for an email confirming your cancellation or refund. This is your proof if they try to charge you again.
• Try the public approach. One user on a forum mentioned they only got a response after publicly tweeting at HBR's official account with their case number. It might be worth a shot if you're getting nowhere.

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