It's not just you. Newsday has over 211 complaints filed against them with the Better Business Bureau in the last three years alone, and they have a customer rating of 1.04 out of 5 stars. Seriously, their BBB page is a disaster. Most complaints are about the same frustrating problems, like incorrect billing amounts and major issues with delivery or digital access. It feels like they make it intentionally difficult to get a straight answer or a simple refund. When you've had enough of the runaround and automated replies, Pine AI can step in. We act as your advocate, handling the persistent follow-ups and pushback for you.
How to Complain About Newsday
Best ways to complain to Newsday
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-NEWSDAY (1-800-639-7329). Mon-Fri 7 AM-7 PM, Sat-Sun 7 AM-12 PM (ET). | Best for urgent billing errors or delivery issues where you need an immediate (or at least same-day) answer. Prepare for hold times. |
| Live Chat | Available via their website's help center. | Good for when you can't be on the phone. You can save a transcript of the conversation, which is useful evidence. |
| helpme@newsday.com | Use this for non-urgent issues or to create a detailed paper trail. Don't expect a fast reply. | |
| Social Media | Twitter/X: @newsday | A last resort. A public complaint can sometimes get a faster response from their social media team than other channels. |
| Official site: | Visit Newsday | For general information and accessing their help center. |
⏱️ Estimated Response Times from Newsday After Complaining
Honestly, getting a quick response can feel like a lottery win, but here's a general idea.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-45 minutes (plus time on hold) |
| 2-5 business days | |
| Chat | 5-20 minutes |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Try calling right when they open, like 7 AM Eastern Time, to avoid the midday rush.
- Have your account number, recent bill, and any confirmation emails ready before you call or chat.
- If you use live chat, save a copy of the transcript the second the chat ends.
How to Escalate Your Complaint
If Newsday is ignoring you or won't resolve your issue, your best next step is filing a complaint with the Better Business Bureau (BBB). It's a formal process that companies usually take more seriously because it's public. You'll submit your complaint online at BBB.org, and they will forward it to a corporate contact at Newsday. The company is then expected to respond. BBB works, but prepare to wait. Newsday might take a couple of weeks to respond, and sometimes you have to follow up with the BBB to nudge them. Before you can file with the BBB, you generally need to show that you've already tried to resolve the issue directly with Newsday first, so keep records of your calls or emails.
Email Template to Complain to Newsday
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve an ongoing issue with my account. Despite contacting customer service on [[Date]], my problem remains unsolved, and frankly, my patience is wearing thin.
On [[Date of incorrect charge]], I was incorrectly billed [[$Amount]] for [[briefly describe the issue, e.g., a subscription I had already canceled, a delivery that never arrived]]. I have already spent a significant amount of time trying to get this corrected through your normal channels, and it has been a very frustrating experience.
To resolve this, I require a full refund of [[$Amount]] to be credited back to my original payment method within 5 business days. I also need written confirmation that the issue has been fixed and my account is now in good standing.
Please be aware that if I do not receive a satisfactory response by [[Date 5 days from now]], my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.
Thank you for your prompt attention to this matter.
[[Your Name]] Account: [[Account #]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Ask for a supervisor immediately. If the first representative can't help, don't waste time re-explaining. Politely but firmly ask to speak with a manager or someone in a retention department.
- Use a clear email subject line. Include your account number and words like "Urgent" or "Complaint" to get noticed.
- Request a reference number. For every single interaction, whether it's a phone call or chat, ask for a ticket or reference number. It proves you contacted them.
- Go public. One user on the BBB site mentioned they only got a response after they publicly tweeted their complaint reference number at @newsday. It shouldn't have to come to that, but it sometimes works.
Let Pine AI Help Raise the Complaint to Newsday
Tired of trying to explain your billing issue for the third time, only to be put on hold again? Sound familiar? It's the same story for so many people dealing with Newsday, just look at the complaints online. People are fed up with getting stuck in email loops that go nowhere and fighting with chat bots that are designed to keep you subscribed. No joke. Pine AI was built for this exact kind of frustration. We handle the complaint for you. We send the emails, make the follow-ups, and deal with the corporate pushback so you don't have to waste your time or sanity. Let us take over the fight.
Frequently Asked Questions about Newsday Complaint Filing
What if Newsday doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Newsday?
Is this the right social media profile to contact Newsday?
What's the easiest way to cancel a subscription with Newsday?
Other ways that I can contact the Newsday?
Why am I still being billed after I canceled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
