Complain About Magazines.com - learn how to file a complaint

Getting a straight answer can feel like a full-time job. Here's a realistic look at what to expect.

• Call right when they open (8 AM Central Time) to avoid the midday rush.
• Have your account number, order details, and the date of the charge ready before you call.
• Casually mention that your next step is filing a complaint with the Better Business Bureau or initiating a chargeback. This can sometimes speed things up.

If Magazines.com is ignoring you or refusing to help, it's time to escalate. Don't give up.

1. File a Complaint with the Better Business Bureau (BBB): This is a powerful step. Go to the BBB website, find the business profile for Magazines.com, and file a formal complaint. The BBB will forward your complaint to the company for a response. It's not instant, but it creates a public record and companies often respond to avoid damaging their (already terrible) rating. Be prepared to wait, though. They usually respond, but it might take a nudge or two.

2. Report them to the Federal Trade Commission (FTC): If you believe you've been a victim of deceptive practices, like unauthorized charges or misleading offers, report it to the FTC at ReportFraud.ftc.gov. While the FTC doesn't resolve individual disputes, your report helps them build cases against companies with patterns of bad behavior.

Remember, you usually need to show that you tried to resolve the issue with the company first before these organizations will step in. Keep records of your calls and emails.

Subject: Formal Complaint Regarding Unresolved Billing Issue on Account [[Your Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting your support team on [[Date of last contact]], the problem of an unauthorized charge of [[$Amount]] on [[Date of charge]] remains unresolved.

Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating. I did not authorize this payment, and I expect it to be reversed.

To resolve this, I require you to issue a full and immediate refund of [[$Amount]] to my original payment method. I also need written confirmation via email that this has been completed and that my subscription (if any) has been cancelled to prevent future charges.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the phrase "I want to file a formal complaint." This often gets you transferred from a standard agent to a resolution specialist or supervisor who has more authority.
• Keep a log. Note the date, time, and name of every person you speak to, plus a summary of what was said. If they promise a callback, ask for a specific timeframe.
• Request a reference number. For every single interaction, ask for a ticket or reference number. It makes it harder for them to claim there's no record of your call.
• The "Public Post" Tactic: One user on a forum mentioned they got a response only after posting their complaint reference number publicly on the company's Facebook page. It's a bit aggressive, but it can work when you're being ignored.

Tired of the runaround from Magazines.com? The endless hold music, the emails that go unanswered, the feeling that you're shouting into the void? Sound familiar? It's exhausting. One BBB reviewer said, "It is impossible to get a hold of a human being." That's where we come in. Pine AI handles the complaint for you. We navigate their broken system, follow up persistently, and manage the entire frustrating process so you don't have to. No more wasting your afternoon trying to get a simple refund. Let us be your advocate and get it done. Seriously.