It's beyond frustrating. Deseret Book has a dismal 1.6-star rating on Pissed Consumer, and it's not hard to see why. People are constantly complaining about shipping delays, damaged products, and a customer service team that seems to go missing when you need them most. And it's not just a few isolated incidents. The Better Business Bureau has logged 11 complaints against them in the last three years alone. If you've received a book that looks like it was drop-kicked from the warehouse to your door or are still waiting on an order from last month, you are not alone. It's time to get the resolution you deserve. Official site: Visit Deseret Book
Best ways to complain to Deseret Book
Best ways to complain to Deseret Book
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-453-4532 (Mon-Fri, 8am-5pm MST) | Best for urgent issues like canceling an order before it ships. |
| Live Chat | Available on their website during business hours | Good for quick questions if you can get a human, but can be unreliable. |
| Email Form | Contact Form on their website | Use this to create a paper trail. Good for non-urgent, detailed complaints. |
| Social Media | Facebook Page | A public complaint can sometimes get a faster, more helpful response. |
⏱️ Estimated Response Times from Deseret Book After Complaining
Getting a reply can feel like waiting for a miracle. Be prepared to be patient.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes |
| 24 - 72 hours | |
| Chat | 5 - 30 minutes |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Call first thing in the morning, right when they open.
- Have your order number and account details ready before you contact them.
- Keep your explanation short and to the point. They don't need your life story.
How to Escalate Your Complaint
If customer service is giving you the runaround, take your complaint to the Better Business Bureau (BBB). Deseret Book is an accredited business, which means they've pledged to respond to complaints filed through the BBB. You have to try resolving it with them first, so make sure you've sent at least one email or made a call. The BBB process isn't fast, but it does get their attention. A formal complaint on their record is something they actively try to avoid. You can file a complaint directly on the BBB website. It's your best move when they just won't listen.
Email Template to Complain to Deseret Book
Subject: Formal Complaint Regarding Order [[Order #]] / Account Issue
To Whom It May Concern,
I am writing again to resolve an issue with my recent order, [[Order #]]. Despite contacting support on [[Date]], my problem remains unsolved, and honestly, my patience is wearing thin.
On [[Date of Incident]], I received my order, and the item [[Description of Item]] was clearly damaged. The packaging was intact, so this appears to be a quality control issue before it was even shipped. Having to spend my time chasing this down has been incredibly frustrating.
To resolve this, I require a replacement to be sent immediately at no additional cost to me. I also need confirmation in writing that the new item has been shipped.
If this isn't resolved within 48 hours, my next step will be to share my experience in a public review and file a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]] [[Your Account Number, if applicable]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a reference number. Whether you're on the phone or chat, always ask for a ticket or reference number for your conversation. It proves you contacted them.
- Take screenshots. Screenshot your order confirmation, any error messages, and your chat conversations. You might need them later.
- Use social media. A public post on their Facebook page can sometimes get a quicker response than their official channels. Companies hate bad public-facing PR.
- Mention the BBB. Casually dropping that your next step is the Better Business Bureau can sometimes light a fire under the support agent.
Let Pine AI Help Raise the Complaint to Deseret Book
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Frequently Asked Questions about Deseret Book Complaint Filing
What if Deseret Book doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Deseret Book?
Is this the right phone number to contact Deseret Book?
What's the easiest way to cancel a subscription with Deseret Book?
Other ways that I can contact the Deseret Book?
Can I return an item to a physical store if I bought it online?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
