Complain About Deseret Book - File a Complaint Today

Best ways to complain to Deseret Book

Getting a reply can feel like waiting for a miracle. Be prepared to be patient.

• Call first thing in the morning, right when they open.
• Have your order number and account details ready before you contact them.
• Keep your explanation short and to the point. They don't need your life story.

If customer service is giving you the runaround, take your complaint to the Better Business Bureau (BBB). Deseret Book is an accredited business, which means they've pledged to respond to complaints filed through the BBB. You have to try resolving it with them first, so make sure you've sent at least one email or made a call. The BBB process isn't fast, but it does get their attention. A formal complaint on their record is something they actively try to avoid. You can file a complaint directly on the BBB website. It's your best move when they just won't listen.

Subject: Formal Complaint Regarding Order [[Order #]] / Account Issue

To Whom It May Concern,

I am writing again to resolve an issue with my recent order, [[Order #]]. Despite contacting support on [[Date]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of Incident]], I received my order, and the item [[Description of Item]] was clearly damaged. The packaging was intact, so this appears to be a quality control issue before it was even shipped. Having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I require a replacement to be sent immediately at no additional cost to me. I also need confirmation in writing that the new item has been shipped.

If this isn't resolved within 48 hours, my next step will be to share my experience in a public review and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Account Number, if applicable]]

• Ask for a reference number. Whether you're on the phone or chat, always ask for a ticket or reference number for your conversation. It proves you contacted them.
• Take screenshots. Screenshot your order confirmation, any error messages, and your chat conversations. You might need them later.
• Use social media. A public post on their Facebook page can sometimes get a quicker response than their official channels. Companies hate bad public-facing PR.
• Mention the BBB. Casually dropping that your next step is the Better Business Bureau can sometimes light a fire under the support agent.

Tired of waiting on hold listening to hymns while your order is still missing? It's exhausting. You've tried calling, you've sent the emails, and you're getting nowhere. Sound familiar? Instead of wasting another hour of your life navigating their phone tree or waiting for an email that might never come, let Pine AI handle it. We deal with the frustrating back and forth, the persistent follow-ups, and the general nonsense for you. No more waiting. We get it done.