Complain About Art in America - learn how to file a complaint

Trying to get a hold of Art in America can feel like a mission in itself. Based on their official site and the complaints filed, here are the main channels, though your mileage may vary. A lot.

Honestly, 'eventually' is the most optimistic estimate. Based on the widespread complaints, getting a response is the biggest hurdle.

• Call during off-peak hours (try mid-morning on a weekday).
• Be persistent. Send a follow-up email every few days.
• Have your subscriber ID or account number ready to go.
• Mention in your first email that your next step will be the BBB and a credit card chargeback. Sometimes that gets their attention.

If Art in America ignores you, which seems common, it's time to go over their heads. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a crucial step. Go to bbb.org and file a formal complaint. It creates a public record of your issue. While their rating is already an 'F', companies sometimes respond to BBB complaints to clear their queue. It's a long shot, but it's a documented one.

Initiate a Credit Card Chargeback

If you paid with a credit card, this is your strongest move. Contact your credit card company and request a chargeback for 'services not rendered'. You paid for a magazine subscription and they failed to deliver it. There are time limits, so do this as soon as you realize the magazines aren't coming.

Complain to Your State's Attorney General

For issues that feel like consumer fraud (like taking payment with no intention of delivering the product), you can file a complaint with the consumer protection division of your state's Attorney General. This is a more serious step that helps regulators identify patterns of bad business practices.

Subject: Formal Complaint: Unfulfilled Subscription – Account [[Subscriber ID or Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my subscription to Art in America. My payment was processed on [[Date of Payment]], but I have not received a single issue. Frankly, having to chase this down has been incredibly frustrating, and my previous attempts to contact customer service have been ignored.

This is unacceptable for a paid service.

To resolve this, I require an immediate full refund of [[$Amount]] for the unfulfilled subscription. I expect this to be processed promptly.

Please be aware that if I do not receive a response and confirmation of my refund within 5 business days, my next step will be to initiate a credit card chargeback and file a formal complaint with the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]]

• Use a direct subject line. Something like "Refund Request for Unfulfilled Order" gets straight to the point.
• Always request written confirmation. Whether you manage to get someone on the phone or via email, ask for a confirmation number or a transcript.
• Reference other complaints. One user on the BBB forums mentioned they only got a response after filing their complaint. You can say, "I see from the BBB that I am not the only one with this issue," to show you've done your research.
• Keep a log. Note every time you call or email, the date, and the outcome. This paper trail is essential if you need to escalate to your bank or the BBB.

Tired of sending emails into the black hole that is Art in America's customer service? It's a common story on their BBB page. People pay, get nothing, and their emails and calls are completely ignored. Sound familiar?

Let Pine AI handle it. We'll send the persistent, firm communications required to get their attention so you don't have to waste another minute of your time. No more checking your inbox for a reply that never comes. Seriously. Why keep trying to contact a company that has made it clear they don't want to be contacted?