Complain About Harper's BAZAAR - learn how to file a complaint

Best ways to complain to Harper's BAZAAR

Getting a straight answer feels like it takes forever. Here's a realistic breakdown.

🔍 Tips to Get a Quicker Response from a Complaint

• Call right when they open in the morning on a Tuesday or Wednesday to avoid the longest waits.
• Have your account number (it's on the magazine label) and billing information ready before you call.
• Keep your explanation short and to the point. State the problem and what you want (e.g., "I was overcharged and I need a refund.").

How to Escalate Your Complaint

If customer service ignores you, your next step is the Better Business Bureau (BBB). Harper's BAZAAR is owned by Hearst Communications, which is an accredited business with the BBB and tends to respond to complaints filed there. It's not a court, but the public pressure often gets a response. You have to file the complaint against "Hearst Communications, Inc." not just Harper's BAZAAR. Be prepared to wait, though. Hearst usually responds after the BBB sends them a formal notice, which can take a couple of weeks. Make sure you mention you already tried to resolve it with their direct customer service first.

Email Template to Complain to Harper's BAZAAR

Subject: Formal Complaint: Unresolved Subscription Issue - Account #[Your Account Number]

To Whom It May Concern,

I am writing again to resolve an issue with my subscription. My previous attempts to contact customer service on [Date of contact] have not fixed the problem, and frankly, my patience is wearing thin.

On [Date of incident], I was incorrectly charged [$Amount] for a subscription renewal, even though I had already cancelled my service. Having to spend my time chasing down this charge has been incredibly frustrating.

To resolve this, I require you to process a full refund of [$Amount] to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within five business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a supervisor immediately. If the first person you speak to is unhelpful, don't waste time. Politely but firmly ask to speak with a manager or supervisor.
• Request a confirmation number. For any action taken, especially a cancellation or refund, ask for a confirmation number or email. No proof? It didn't happen.
• Keep detailed notes. One user on a forum mentioned they only got a refund after stating the exact date and time of their original cancellation call, plus the name of the agent. Details matter.
• Go public. If all else fails, a polite but firm post on their Twitter or Facebook page detailing your issue can sometimes get the attention of a social media manager who can actually help.

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