| Information |
Why it matters |
| Account number |
Required for account lookup and online cancellation |
| ZIP code |
Used with account number in si.com/myaccount |
| Account email |
Helps with customer service and digital access |
| Mailing address |
Required for delivery and address changes |
| Sign-up date |
Determines July 17, 2024 refund-rule relevance |
| Charge date and amount |
Supports billing review |
| Cancellation screenshot |
Supports charged-after-cancel complaints |
| Issue date |
Supports missing or damaged issue complaints |
| Damaged issue photo |
Supports replacement requests |
| Order number |
Required for feature or merchandise product support |
| Article URL |
Supports permissions, correction, or access issues |
| Privacy request confirmation |
Supports privacy escalation |
For refund complaints, lead with sign-up date, cancellation date, account number, and whether the issues were unmailed.
Cancellation and Refund Complaints
Sports Illustrated's subscription terms say customers can cancel by calling 1-800-528-5000, emailing magazine@si.com, or visiting si.com/myaccount. Online cancellation requires the account number and ZIP code, then My Account and Cancel My Subscription. The same terms say print subscriptions signed up on or after July 17, 2024 may be canceled at any time and may receive a full refund for all unmailed issues.
Use this table:
| Cancellation issue |
Complaint focus |
| Need to cancel |
Ask for cancellation confirmation |
Cannot log into si.com/myaccount |
Use account number, ZIP code, and email support |
| Refund for unmailed issues |
Provide sign-up date and issue count |
| Charged after cancellation |
Provide cancellation proof and charge date |
| Subscription before July 17, 2024 |
Ask customer service for written refund policy explanation |
| Gift subscription issue |
Provide purchaser and recipient details |
Ask customer service to confirm cancellation status, final issue, unmailed issue count, and refund eligibility in writing.
Delivery, Missing Issue, and Address Complaints
The Sports Illustrated customer service portal lets subscribers log in with email address or account number and ZIP code. Delivery complaints should include the issue date and mailing address. Address changes should include the old and new addresses and the date the change was submitted.
Use this table:
| Delivery issue |
Evidence |
| Missing issue |
Issue date, account number, mailing address |
| Damaged issue |
Photo, issue date, mailing address |
| Address change not applied |
Old address, new address, request date |
| Duplicate issue |
Mailing labels and account numbers |
| First issue delayed |
Order date and mailing address |
| Subscription ended early |
Final issue and cancellation status |
Ask whether the resolution is replacement, address correction, duplicate-account merge, credit, refund, or written delivery explanation.
SI.com access and editorial complaints are separate from print subscription delivery. The SI contact page lists magazine@si.com. Digital account complaints should include the account email, page URL, screenshot, browser, and device.
Use this table:
| Digital or editorial issue |
Evidence |
| SI.com login problem |
Account email and reset attempt |
| Article access issue |
Article URL and screenshot |
| Newsletter issue |
Email address and newsletter name |
| Editorial correction |
Article URL and correction details |
| News tip or comment |
Topic and contact information |
| Account profile issue |
Account email and screenshot |
Ask support to confirm whether the issue is account login, subscription entitlement, site access, newsletter preference, or editorial routing.
SI Features, Merchandise, and Permissions Requests
Sports Illustrated-related merchandise, framed feature products, awards, events, and permission requests may use product-specific vendors or separate support routes. The SI Features privacy page identifies That's Great News, LLC for SI Features products and lists info@thatsgreatnews.com for privacy comments about that site.
Use this table:
| Request |
Start here |
| SI Features order |
SI Features customer service |
| Framed cover or plaque issue |
Product vendor support |
| Merchandise order |
Merchandise seller or product support |
| Reprint or rights request |
SI/Minute Media permissions route |
| Event or awards issue |
Product/event support route |
| Feature product privacy question |
SI Features privacy/contact route |
For product complaints, include order number, product name, tracking, photos, and the purchase site.
Privacy and Data Requests
Minute Media's privacy policy says personal data connected with the Sports Illustrated business may be shared with ABG-SI LLC, the owner and licensor of the Sports Illustrated trademarks. Use Minute Media privacy routes for SI.com and Sports Illustrated site data, ABG privacy routes where ABG-SI controls data, and product-specific privacy routes for SI Features or merchandise purchases.
Use this table:
| Privacy request |
What to include |
| Access personal data |
Account email and SI product used |
| Delete personal data |
Account email and active subscription status |
| Correct data |
Current and corrected details |
| Opt-out or preference |
Privacy choice confirmation |
| SI Features privacy issue |
Order or product site details |
| Newsletter or communication preference |
Email address and message type |
If a subscription refund or product complaint is still open, save receipts and support messages before requesting deletion.
When to Escalate Beyond Sports Illustrated
| Situation |
Escalation path |
Notes |
| Cancellation not confirmed |
Phone, email, or si.com/myaccount follow-up |
Include account number and ZIP code |
| Refund for unmailed issues unclear |
Customer service |
Include sign-up date and cancellation date |
| Charged after confirmed cancellation |
Customer service, then payment issuer if appropriate |
Include cancellation proof |
| Missing or damaged issues repeat |
Customer service portal |
Include issue dates |
| Product order unresolved |
Product-specific support route |
Include order number |
| Permissions request unanswered |
Permissions route follow-up |
Include article URL |
| Privacy request unresolved |
Minute Media or ABG privacy route, then applicable authority |
Include request date |
Escalation is strongest when it identifies the product owner and the exact account or order record.
What to Say in a Sports Illustrated Complaint
Use this script:
"I need Sports Illustrated customer service to review a complaint for account [account number/email/ZIP code]. The issue is [magazine subscription billing, cancellation, refund for unmailed issues, address change, missing issue, damaged issue, account login, SI.com access, merchandise or feature product, permissions request, privacy request, editorial issue, or support delay]. The relevant details are [sign-up date, charge date, amount, cancellation screenshot, issue date, mailing address, damaged issue photo, order number, article URL, permissions details, privacy request, or support ticket]. I am requesting [cancellation confirmation, unmailed-issue refund review, address update confirmation, delivery investigation, replacement coordination, SI.com access troubleshooting, order status, permissions response, privacy response, or written policy explanation]. Please confirm the outcome in writing."
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