Trying to contact Harvard Business Review can feel like you're navigating a case study on corporate bureaucracy. Whether you're dealing with common frustrations like billing disputes or the surprisingly tricky task of canceling a subscription, getting a straight answer shouldn't be this hard. Especially when you're just trying to keep up with their latest takes on AI's role in management, a topic that's everywhere right now. You can reach HBR customer service via phone (1-800-988-0886 for the US & Canada) or email (customerservice@hbr.org). For more details, you can always visit the official Harvard Business Review site at hbr.org.
Different Ways to contact Harvard Business Review
Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to reach out to Harvard Business Review, so you can spend less time on hold and more time reading.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-800-988-0886 (US/Canada) +1-813-354-3443 (International) Mon-Fri, 8 AM - 6 PM ET |
Urgent issues, billing disputes, and canceling subscriptions. |
| customerservice@hbr.org | General questions, digital access problems, non-urgent inquiries. | |
| Contact Form | Available on their website | Similar to email; good for detailed, non-urgent requests. |
| Social Media | LinkedIn, X (Twitter) | Public comments or feedback, not for direct account support. |
Customer Support Channels
Each support channel is a bit different. Here’s what to expect from each one.
a. 📞 Phone Support
This is your most direct route for immediate help, especially for money-related issues.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| US & Canada | 1-800-988-0886 | Mon-Fri, 8 AM - 6 PM (ET) |
| International | +1-813-354-3443 | Mon-Fri, 8 AM - 6 PM (ET) |
b. 📧 Email Support
Good for issues that aren't on fire. You can send details and screenshots, but you'll have to wait.
| Purpose | Notes | |
|---|---|---|
| General Support | customerservice@hbr.org | Expect a response within 1-2 business days. |
| Letters to the Editor | hbr_letters@hbr.org | For feedback on articles, not for customer service. |
c. 💬 Live Chat or Website Bot
As of late 2023, HBR does not offer a prominent live chat feature for customer support. Your best bets for digital contact are their email address or the contact form on their website.
d. 📱 In-App Support
There is no dedicated support feature within the HBR mobile app (iOS or Android). If you run into issues, the app will typically guide you back to the main website's contact page, meaning you'll end up using the phone or email channels anyway.
⏱️ Estimated Response Times from Harvard Business Review
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes, can be longer during peak times like Monday mornings. |
| 1–2 business days. | |
| Chat | Not Available. |
| App | Not Available (redirects to other methods). |
🔍 Tips to Reach Support Faster from Harvard Business Review
- Call during off-peak hours. Try calling mid-week (Tuesday to Thursday) between 10-11:30 AM or 2-4 PM ET to avoid the lunch rush and start-of-week backlog.
- Be direct with your request. The phone system might have a menu. Know what you need (e.g., 'billing,' 'cancel subscription') to get to the right person faster.
- Have your info ready. Don't wait for them to ask. Have your account details in front of you the moment they pick up.
Before You Call: What to Have Ready
Look, don't waste your time on hold just to be told you're missing something. Before you even dial that number, make sure you have your HBR subscriber number and the email address associated with your account handy. Trust me, they will ask for it immediately. If it's a billing issue, having the last four digits of the credit card they charged is also a good idea.
Where to Quickly Solve Problems with Harvard Business Review
Here’s a cheat sheet for getting the right help without getting the runaround.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Surprise Renewal | Phone Support (1-800-988-0886) | This is the fastest way to get a potential refund or credit. Email can take days, and by then you might forget the details. |
| Canceling Your Subscription | Phone Support | While you can sometimes cancel online, users report that calling is the only way to be 100% sure it's done. Ask for a confirmation number. |
| Can't Access Digital Articles | Email Support (customerservice@hbr.org) | It's easier to explain technical glitches over email. Include screenshots, your device type (e.g., iPhone 14, Windows PC), and the browser you're using. |
| Updating Your Mailing Address | Online Account Portal | This is one of the few things that is genuinely faster to do yourself online. Avoid the phone queue for this. |
Additional Helpful Links for Harvard Business Review
For additional resources, check out the following links:
Frequently Asked Questions about Harvard Business Review Customer Service
What's the fastest way to contact Harvard Business Review?
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Where can I find my account detail number for Harvard Business Review?
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What's the quickest way to cancel a subscription with Harvard Business Review?
How do I raise a complaint to Harvard Business Review?
Can I get a refund if I forgot to cancel my HBR subscription?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
