Trying to get in touch with The New Yorker can feel a bit like trying to solve one of their famously tricky crosswords. Whether you're dealing with common frustrations like billing disputes or trying to cancel a subscription, which some users on sites like the Better Business Bureau have found difficult, getting a straight answer is key. You can reach them by phone at 1-800-444-7570, email at help@newyorker.com, or through their online customer care portal. So, before you get frustrated enough to submit a cartoon of your own about it, let's walk through the best ways to contact them. For direct access, you can always visit The New Yorker at https://www.newyorker.com.
Different Ways to Contact The New Yorker
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-800-444-7570. Weekdays 8 a.m. to 8 p.m. ET, Weekends 9 a.m. to 5 p.m. ET. | Urgent issues, cancellations, and complex billing problems. |
| help@newyorker.com. | Non-urgent technical issues, formal complaints, and questions where you need a paper trail. | |
| Online Portal | Available 24/7 at newyorker.com/services/customer-care. | Simple tasks like changing your address, reporting a missed issue, or checking your subscription status. |
Customer Support Channels
📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support (U.S. & Canada) | 1-800-444-7570 | Weekdays 8 a.m. - 8 p.m. ET, Weekends 9 a.m. - 5 p.m. ET |
| Main Support (International) | 1-515-243-3273 | Weekdays 8 a.m. - 8 p.m. ET, Weekends 9 a.m. - 5 p.m. ET |
📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries & Support | help@newyorker.com | Average response time is typically 1-3 business days. |
💻 Website Self-Service
Instead of a live chat, The New Yorker pushes most common issues to its online customer care portal. It's actually pretty effective for basic tasks.
- Where to access: https://www.newyorker.com/services/customer-care
- Steps to access: You'll need to log in with your account number or email address and zip code.
- Types of problems it handles: Changing your mailing address, reporting a missing or damaged issue, making a payment, checking your subscription expiration date, and pausing your subscription.
- Does it escalate to humans? No. The portal is for self-service only. For human help, you need to call or email.
📱 In-App Support
- Platform: iOS, Android
- Steps to contact support: The app doesn't have a dedicated support chat. Tapping on 'Settings' and then 'Customer Care' will redirect you to the customer care website in your phone's browser.
Estimated Response Times from The New Yorker
| Method | Expected Wait Time |
|---|---|
| Phone | 5-15 minutes (can be longer during peak hours) |
| 1-3 business days | |
| Chat | Not Available |
| App | Redirects to the website/email |
Tips to Reach Support Faster from The New Yorker
- Call during off-peak hours. Try right when they open at 8 a.m. ET or mid-afternoon on a weekday.
- Use the online customer care portal for simple things like an address change. It's instant.
- Have your account details ready before you do anything. It saves so much time.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it. Your account number is printed on the mailing label of your magazine, right above your name. If you can't find it, having the full name and mailing address on the subscription is the next best thing.
Where to Quickly Solve Problems with The New Yorker
Here are some of the most common topics New Yorker customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Changing Your Address | Online Customer Care Portal | This is instant and way faster than calling. Just log in and update it yourself in seconds. |
| Canceling Your Subscription | Phone Support (1-800-444-7570) | While you can request cancellation online, calling is the only way to confirm it's done immediately and ask about a potential refund on remaining issues. |
| A Missing or Damaged Issue | Online Customer Care Portal | They have a specific form for this. It's much quicker than trying to explain the situation over the phone. |
| Digital Access Not Working | Email Support (help@newyorker.com) | This often requires a technical fix on their end. Email allows you to clearly describe the problem and what device you're using. |
Additional Helpful Links for The New Yorker
For additional resources, check out the following links:
Frequently Asked Questions about New Yorker Customer Service
What's the fastest way to contact The New Yorker?
How do I file a complaint about The New Yorker?
Where can I find my account number for The New Yorker?
How long does it take for The New Yorker to get back to me?
What's the quickest way to cancel a subscription with The New Yorker?
How do I raise a complaint to The New Yorker?
Can I pause my New Yorker subscription instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
