Trying to get in touch with Highlights for Children? It can be a bit of a headache, especially if you're dealing with common frustrations like surprise billing issues or trying to figure out how to cancel a subscription, which people on sites like the Better Business Bureau frequently mention. You can reach them by phone, email, or even social media. It seems like everyone is trying to find great screen-free activities for their kids these days, and rediscovering Highlights is a big part of that trend, but managing the subscription can sometimes be tricky. This guide will walk you through the best ways to contact them. For official information, you can always visit Highlights for Children at highlights.com.
Different Ways to Contact Highlights for Children
Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to contact Highlights for Children depending on what you need.
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support (U.S. & Canada) | 1-800-255-9517 | Mon-Fri, 8 a.m. - 7 p.m. ET |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | CustomerService@Highlights.com | Avg. response: 1–2 business days |
c. 💬 Live Chat or Website Bot
Highlights for Children does not appear to offer a live chat service. The primary way to contact them online is through their 'Contact Us' form, which essentially sends an email to their customer service team. You can find the form on their customer service page.
d. 📱 In-App Support
While Highlights has several fun puzzle and game apps, there isn't a central app for managing your magazine subscription. For any account or billing issues, you'll need to use the phone, email, or the website portal.
⏱️ Estimated Response Times from Highlights for Children
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 15 minutes |
| 1-2 business days | |
| Chat | N/A |
| App | N/A |
🔍 Tips to Reach Support Faster from Highlights for Children
- Call at the right time. Try calling early in the morning right when they open or mid-afternoon (around 2-4 p.m. ET) to avoid the lunchtime rush and end-of-day call volume.
- Use the website first. For simple things like changing your address or checking a renewal date, the 'Manage My Account' portal on their website is much faster than waiting on hold.
- Have your info ready. Don't wait for them to ask. Have your account number and mailing address in hand before you even dial.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it. The easiest place to find the account number is on the magazine's mailing label, usually right above the recipient's name. Also, have the full name and mailing address for the subscription ready to go. It makes the whole process smoother.
Where to Quickly Solve Problems with Highlights for Children
Here are some of the most common topics Highlights customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Phone Support (1-800-255-9517) | Have the date and amount of the charge from your bank statement ready. Phone agents can resolve financial issues much faster than email. |
| Canceling a Subscription | Phone Support | Be clear and firm. Some users report being offered multiple discounts to stay. Calling is the most reliable way to get immediate confirmation that it's canceled. |
| Updating Your Mailing Address | Online Account Portal (Self-Service) | This is way faster than calling. Log in to the 'Manage My Account' section on their website. Only call if the website gives you an error. |
| An Issue is Missing or Damaged | Email or Contact Form | This isn't an emergency, so email is perfect. Include your account number and the specific month/issue that's the problem to speed things up. |
Additional Helpful Links for Highlights for Children
For additional resources, check out the following links:
Frequently Asked Questions about Highlights for Children Customer Service
What's the fastest way to contact Highlights for Children?
How do I file a complaint about Highlights for Children?
Where can I find my account detail number for Highlights for Children?
How long does it take for Highlights for Children to get back to me?
What's the quickest way to cancel a subscription with Highlights for Children?
Can I pause my subscription instead of canceling?
Why did I get a bill when I thought I paid in full?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
