Trying to get in touch with Highlights for Children? It can be a bit of a headache, especially if you're dealing with common frustrations like surprise billing issues or trying to figure out how to cancel a subscription, which people on sites like the Better Business Bureau frequently mention. You can reach them by phone, email, or even social media. It seems like everyone is trying to find great screen-free activities for their kids these days, and rediscovering Highlights is a big part of that trend, but managing the subscription can sometimes be tricky. This guide will walk you through the best ways to contact them. For official information, you can always visit Highlights for Children at highlights.com.
Different Ways to contact Highlights for Children
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-255-9517 (Mon-Fri, 8 AM - 6 PM ET) | Urgent issues, cancellations, billing problems |
| [email protected] | Non-urgent questions, documentation | |
| Online Form | Available on their 'Contact Us' page | General inquiries, address changes |
| P.O. Box 5878, Harlan, IA 51593-1378 | Formal correspondence, payments by check |
Customer Support Channels
📞 Phone Support
Getting a real person is often the most direct way to solve a problem, especially with billing or subscriptions.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Service | 1-800-255-9517 | Monday - Friday, 8 AM - 6 PM |
📧 Email Support
Good for when you need a paper trail but don't need an immediate answer.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] | Expect a response within 1-3 business days. |
💬 Live Chat or Website Bot
Highlights for Children does not currently offer a live chat feature. Your best bet for digital contact is their online contact form, which functions like sending an email.
📱 In-App Support
While Highlights has several apps, like 'Highlights Library', they do not offer dedicated in-app customer support. Any support issues are redirected to their main phone number or website contact form. It's a bit of a dead end, honestly.
Estimated Response Times from Highlights for Children
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 15 minutes on hold |
| 1-3 business days | |
| Online Form | 1-3 business days |
| 7-14 business days (plus transit time) |
Tips to Reach Support Faster from Highlights for Children
- Call during off-peak hours. Try mid-week between 9 AM and 11 AM ET to avoid the lunch rush and Monday morning chaos.
- Use the online account portal for simple tasks like changing your address. It's much faster than waiting for a person.
- Have your account number ready before you even dial. It's on the magazine's mailing label.
- Be direct. Know exactly what you need to ask before you get on the phone to avoid getting sidetracked by retention offers.
Before You Call: What to Have Ready
Don't waste your time or the agent's. Before you call, make sure you have this stuff right in front of you. Trust me, they will ask for it.
- Your Account Number: It's printed on the mailing label of the magazine, right above the name.
- Name and Address on the Subscription: Make sure it's exactly as it appears on the subscription to avoid confusion.
- The Email You Signed Up With: They use this for verification.
- Your Last Bill or Order ID: If you have a specific billing question, this is non-negotiable.
Where to Quickly Solve Problems with Highlights for Children
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (1-800-255-9517) | Phone agents have the most power to issue immediate credits. Have the charge date and amount ready. |
| Changing Your Address | Online Account Portal | This is way faster than calling. Seriously, just log in and do it yourself in two minutes. |
| Canceling a Subscription | Phone Support (1-800-255-9517) | They don't offer an easy online cancellation button. You have to call and speak to someone. |
| A Missing Magazine Issue | Online Contact Form | This is a simple request that doesn't require a full phone call. It's less hassle to just submit the form. |
Additional Helpful Links for Highlights for Children
How Pine AI Can Help You Save Time Contacting Highlights for Children
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Frequently Asked Questions about Highlights for Children
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Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
