Trying to get in touch with Guitar Tricks can feel like a bit of a runaround, especially when you’re dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription before it renews. According to user reports online, these are some of the top reasons people reach out. Whether you were inspired to shred after watching Eddie Munson in Stranger Things or you’re just trying to manage your account, getting help shouldn't be a hassle. Your main ways to contact them are through their email and support ticket system, as they don't make a phone number public. For official information, it's always best to start at the Visit Guitar Tricks website.
Different Ways to Contact Guitar Tricks
Getting the right help depends on using the right channel. Since you can't just pick up the phone and call, knowing where to go for your specific issue is key. Here’s a quick breakdown of their main support channel.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Support Ticket | support@guitartricks.com or web form. Available 24/7, responses during business hours. |
Billing questions, technical support, account issues, and formal complaints. |
Customer Support Channels
Guitar Tricks keeps its support channels pretty streamlined, which can be good or bad depending on your problem. Here’s what you can realistically expect.
a. 📞 Phone Support
Guitar Tricks does not provide a public customer service phone number. All support inquiries are directed through their online channels, which can be a real pain if you have an urgent issue.
b. 📧 Email Support
This is their primary method of support. You can either email them directly or use the contact form on their website, which essentially does the same thing.
| Purpose | Notes | |
|---|---|---|
| General Support | support@guitartricks.com | This is the main address for all issues. The average response time is typically 1-2 business days. |
| Website Form | Contact Form on Website | Creates a support ticket. You'll need to provide your name, email, and a detailed message. |
c. 💬 Live Chat or Website Bot
There is no live chat or automated bot available on the Guitar Tricks website. You cannot get instant answers, so you'll have to rely on sending an email and waiting for a reply.
d. 📱 In-App Support
There are no specific in-app support features within the Guitar Tricks app for iOS or Android. The app will likely redirect you to the main website's help section or contact form.
Estimated Response Times from Guitar Tricks
Don't expect an instant reply. Since email is the main channel, you're on their schedule. Based on user feedback and standard industry response times, here’s a general idea of what to expect.
| Method | Expected Wait Time |
|---|---|
| Email / Support Ticket | 24 - 48 business hours |
| Phone | Not Available |
| Chat | Not Available |
| App | Not Available |
Tips to Reach Support Faster from Guitar Tricks
- Be Extremely Detailed: When you submit a ticket, include your username, the email you signed up with, and any relevant details like dates or error messages. The more info you give, the fewer back-and-forth emails you'll need.
- Check the Help Center First: Their help section has answers to a lot of common questions. You might solve your own problem faster than they can reply.
- Use a Clear Subject Line: Instead of "Help," write something specific like "Billing Question About June 5th Charge" or "Video Playback Error on Lesson 3."
Before You Contact: What to Have Ready
Look, don't waste your own time. Before you even start typing that email, make sure you have your account information ready to go. Trust me, they will ask for it.
- Your Guitar Tricks username or the email you signed up with. This is the most important piece of info.
- A screenshot of the problem. If you're having a technical issue or seeing a weird billing charge, a picture saves a thousand words.
- The date and amount of any charge you're questioning. Don't make them hunt for it.
Where to Quickly Solve Problems with Guitar Tricks
Knowing where to go for what problem will save you a headache. Here are the most common issues and the fastest way to get them handled.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| How to Cancel Your Subscription | Self-Service in Your Account Settings | This is way faster than contacting support. Log in, go to your account, and cancel it there. Don't email them to do it for you unless you're completely stuck. |
| A Billing Error or Unexpected Charge | Email Support (support@guitartricks.com) |
Be very specific. Provide the date, the amount, and the last four digits of the card charged. This gives them everything they need to investigate without asking you more questions. |
| Technical Glitches / Videos Not Playing | Help Center & Self-Service First | Most of the time, this is a local issue. Try clearing your browser cache or using a different browser before you even think about writing an email. The Help Center has a guide for this. |
| Filing a Formal Complaint | Email Support (Use a clear subject line) | A detailed email creates a paper trail. Clearly state your issue and what resolution you're looking for. If you're not satisfied, you can reply asking to escalate the issue. |
Additional Helpful Links for Guitar Tricks
For additional resources, you can check out the following links directly on their site:
Frequently Asked Questions about Guitar Tricks Customer Service
What's the fastest way to contact Guitar Tricks?
How do I file a complaint about Guitar Tricks?
Where can I find my account detail number for Guitar Tricks?
How long does it take for Guitar Tricks to get back to me?
What's the quickest way to cancel a subscription with Guitar Tricks?
How do I raise a complaint to Guitar Tricks?
Can I pause my Guitar Tricks subscription?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
