Trying to get in touch with The Epoch Times can feel like a bit of a quest, especially when you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription, which are frequent complaints seen on the Better Business Bureau. Whether you're trying to manage your account after getting hooked on one of their deep-dive documentaries that seem to pop up everywhere on social media, or you just have a simple question, there are a few ways to reach them. You can generally contact them via their customer service phone number, email, or through their website's help portal. For direct access, it's always best to start at the official site: Visit The Epoch Times.
Different Ways to contact Epoch Times
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-833-699-1888 (Mon-Fri, 9 AM - 5 PM ET) | Urgent issues, billing disputes, cancellations |
| Email / Help Center | help.theepochtimes.com | Non-urgent inquiries, technical support, documentation |
| 229 W 28th St, Floor 7, New York, NY 10001 | Formal complaints, legal notices |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve billing problems. Just be ready for some potential hold time during peak hours.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Service | 1-833-699-1888 | Monday - Friday, 9 AM - 5 PM |
📧 Email Support
Epoch Times directs most online inquiries through its help center contact form. It's decent for issues that aren't time-sensitive.
| Purpose | Contact Method | Notes |
|---|---|---|
| General Support | Help Center Form | Response typically takes 1-2 business days. |
| Subscription Issues | Help Center Form | Select 'Subscription' as the issue type. |
💬 Live Chat or Website Bot
As of early 2024, Epoch Times does not offer a live chat feature on its main website. Your best bet for quick digital help is submitting a ticket through their help center.
📱 In-App Support
Support options within the Epoch Times app (iOS and Android) are limited. The app typically redirects you to the main help center website to manage your account or submit a request. It's usually faster to just use your web browser.
Estimated Response Times from Epoch Times
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (hold time) |
| Email / Help Center | 24-48 business hours |
| 7-10 business days |
Tips to Reach Support Faster from Epoch Times
- Call early: Try calling right when their lines open at 9 AM ET to avoid the midday rush.
- Use the Help Center for simple questions: Their FAQ section is surprisingly detailed and can solve common problems without needing a person.
- Be direct: When you submit a ticket, use a clear subject line like "Billing Error on Invoice #12345" instead of "Help."
- Have your info ready: Don't make them wait while you search for your account number. More on that below.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial, get these things ready. Trust me, the agent will ask for them within the first 30 seconds.
- Your Account Number or Subscriber ID: You can find this in your welcome email or under the 'My Account' section on their website.
- The Email Address You Used to Sign Up: This is their primary way of looking you up.
- Your Full Name and Billing Address: They'll use this to verify it's really you.
- Recent Invoice or Transaction ID: If you're calling about a specific charge, have the date and amount of the transaction handy.
Where to Quickly Solve Problems with Epoch Times
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (1-833-699-1888) | Phone agents can often issue credits or refunds on the spot, which is much harder to get done over email. |
| Canceling Your Subscription | Your Online Account Portal | This is way faster than calling. Log in, go to 'My Account', and find the subscription management section. It's a few clicks. |
| Technical Glitches with the App/Website | Help Center Form | You can describe the issue in detail and attach screenshots, which is impossible over the phone. |
| Password Reset | Self-Service Login Page | Don't even bother contacting support for this. Just click the 'Forgot Password' link. It's automated and instant. |
Additional Helpful Links for Epoch Times
How Pine AI Can Help You Save Time Contacting Epoch Times
Tired of navigating menus and waiting on hold? Let Pine AI handle it. We can cancel your Epoch Times subscription quickly and securely. No phone calls, no contact forms, just a few clicks. Pine AI manages the entire cancellation process for you, saving you time and frustration. Get started for free and let us take care of the hassle.
Frequently Asked Questions about Epoch Times
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Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
