Trying to get in touch with The Epoch Times can feel like a bit of a quest, especially when you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription, which are frequent complaints seen on the Better Business Bureau. Whether you're trying to manage your account after getting hooked on one of their deep-dive documentaries that seem to pop up everywhere on social media, or you just have a simple question, there are a few ways to reach them. You can generally contact them via their customer service phone number, email, or through their website's help portal. For direct access, it's always best to start at the official site: Visit The Epoch Times.
Different Ways to Contact The Epoch Times
Navigating customer service can be a pain. Here’s a quick breakdown of the best way to contact The Epoch Times based on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-833-699-7888. Mon-Fri 9am-6pm ET, Sat 10am-3pm ET. | Urgent issues, billing errors, cancellation confirmation. |
| customerservice@epochtimes.com | Non-urgent questions, creating a paper trail for requests. | |
| Help Center / Bot | Available 24/7 on their website via the 'Help' widget. | Basic questions, finding self-help articles, starting a support ticket. |
| Social Media | Facebook, X (Twitter) | Public comments, general feedback (not for private account issues). |
Customer Support Channels
Here are the specific details for each support channel The Epoch Times offers.
a. 📞 Phone Support
This is often the most direct way to solve problems that need immediate attention.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Service | 1-833-699-7888 | Mon-Fri 9am-6pm, Sat 10am-3pm (ET) |
| Billing & Subscriptions | 1-833-699-7888 | Mon-Fri 9am-6pm, Sat 10am-3pm (ET) |
b. 📧 Email Support
Good for when you want a written record of your conversation.
| Purpose | Notes | |
|---|---|---|
| General Support | customerservice@epochtimes.com | Average response time can be 2-3 business days based on user reports. |
| Feedback & Tips | news.tips@epochtimes.com | For sending news tips, not for customer support issues. |
c. 💬 Live Chat or Website Bot
Their website has a 'Help' widget that acts as a starting point for support.
- Where to access: Look for the 'Help' or '?' icon in the bottom-right corner of The Epoch Times website.
- Steps to access: Click the icon, and a chat window will pop up. You can search for articles or use the bot's prompts.
- Types of problems it handles: The bot is best for finding FAQ articles, subscription info, and basic account questions.
- If it escalates to humans: Yes, if the bot cannot answer your question, it will give you an option to 'Get in touch' which allows you to send an email to the support team directly from the widget.
d. 📱 In-App Support
Support within The Epoch Times app is limited.
- Platform: iOS & Android
- Steps to contact support: Inside the app, you typically need to go to your Account or Settings section. Most options will redirect you to the main website's Help Center or provide the customer service email address rather than offering a dedicated in-app chat.
Estimated Response Times from The Epoch Times
Patience is key, especially with email. Based on customer feedback online, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak hours) |
| 2-3 business days | |
| Chat | Bot is instant; human follow-up via email is 2-3 business days |
| App | N/A (redirects to email or web) |
Tips to Reach Support Faster from The Epoch Times
- Call early: Try calling right when they open at 9 AM ET to avoid the midday rush.
- Use email for records: If you're canceling or disputing a charge, email creates a timestamped record you can reference later.
- Have your info ready: Don't make them wait for you to find your details. It just slows everything down.
Before You Call: What to Have Ready
Seriously, don't waste your time. Before you even think about calling or emailing, get your stuff together. Trust me, they will ask for it, and it's so much more annoying having to hang up and call back.
- Your full name and the email you signed up with.
- Your subscription ID or account number (if you can find it).
- The last 4 digits of the credit card being charged, especially for billing questions.
Where to Quickly Solve Problems with The Epoch Times
Different problems have different solutions. Here’s a cheat sheet to get your issue handled with less of a headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Phone Support (1-833-699-7888) | This is the most common complaint. Calling is the most reliable way to confirm a cancellation. Ask for a confirmation number or email and do not hang up until you get it. |
| A Billing Error or Unrecognized Charge | Phone Support (1-833-699-7888) | Phone agents can look up charges immediately. Have the date and amount of the charge ready to go. |
| Newspaper Delivery Issues | Email (customerservice@epochtimes.com) | This isn't as urgent, so email works fine. Include your full delivery address in the first message to save time. |
| Technical Problems with the Website or App | Help Center / Email | Start with the Help Center to see if it's a known issue. If not, email support with screenshots of the error and what device you're using (e.g., iPhone 14, Chrome on a laptop). |
Additional Helpful Links for The Epoch Times
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Epoch Times Customer Service
What's the fastest way to contact The Epoch Times?
How do I file a complaint about The Epoch Times?
Where can I find my account detail number for The Epoch Times?
How long does it take for The Epoch Times to get back to me?
What's the quickest way to cancel a subscription with The Epoch Times?
How do I raise a complaint to The Epoch Times?
Why am I still being billed after I canceled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
