What's the fastest way to contact The Epoch Times?

Phone. Just call them. Emailing is slower and the website bot just sends you in circles.

How do I file a complaint about The Epoch Times?

Get on the phone. It’s a pain, I know. Be prepared to state your case clearly and firmly, because the first person you talk to might just follow a script about company policy, especially if you're trying to get a refund for a charge from three days ago. Ask to speak to a supervisor if you get nowhere and make sure you write down the name of everyone you talk to.

Where can I find my account detail number for The Epoch Times?

It should be in the welcome email they sent you when you first subscribed. If you can't find it, don't worry, they can usually find your account with the email address you used to sign up.

How long does it take for The Epoch Times to get back to me?

Honestly, who knows? Phone is instant if you can get through the queue. Email, however, feels like sending a message into the void and hoping for a sign from the universe, so you could be waiting a few days. I once sent an email about a delivery issue and got an automated reply instantly, but a human response took four whole days.

What's the quickest way to cancel a subscription with The Epoch Times?

Call them. Do not rely on the website. I tried canceling online and the final confirmation button was grayed out on my phone, which felt intentional and made me waste twenty minutes refreshing the page before I finally gave up and called. Just call the number, get it done, and ask for that confirmation email before you hang up the phone.

How do I raise a complaint to The Epoch Times?

For a formal complaint, you need a paper trail. Send a detailed email to customerservice@epochtimes.com with 'Formal Complaint' in the subject line. Then, call them and reference the email you sent. This creates two points of contact and makes it harder for them to ignore.

Why am I still being billed after I canceled?

This is the biggest issue people have. Often, it's because the website cancellation didn't fully process or you were in a promotional period that auto-converted to a full-price plan. You have to call them at 1-833-699-7888 and explicitly state you want all future billing stopped and your subscription terminated. Don't let them talk you into a 'paused' subscription.

How to Contact Epoch Times Customer Service

Different Ways to Contact The Epoch Times

Navigating customer service can be a pain. Here’s a quick breakdown of the best way to contact The Epoch Times based on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-833-699-7888. Mon-Fri 9am-6pm ET, Sat 10am-3pm ET.	Urgent issues, billing errors, cancellation confirmation.
Email	[email protected]	Non-urgent questions, creating a paper trail for requests.
Help Center / Bot	Available 24/7 on their website via the 'Help' widget.	Basic questions, finding self-help articles, starting a support ticket.
Social Media	Facebook, X (Twitter)	Public comments, general feedback (not for private account issues).

Customer Support Channels

Here are the specific details for each support channel The Epoch Times offers.

a. 📞 Phone Support

This is often the most direct way to solve problems that need immediate attention.

Department	Phone Number	Hours (Timezone)
Main Customer Service	1-833-699-7888	Mon-Fri 9am-6pm, Sat 10am-3pm (ET)
Billing & Subscriptions	1-833-699-7888	Mon-Fri 9am-6pm, Sat 10am-3pm (ET)

b. 📧 Email Support

Good for when you want a written record of your conversation.

Purpose	Email	Notes
General Support	[email protected]	Average response time can be 2-3 business days based on user reports.
Feedback & Tips	[email protected]	For sending news tips, not for customer support issues.

c. 💬 Live Chat or Website Bot

Their website has a 'Help' widget that acts as a starting point for support.

Where to access: Look for the 'Help' or '?' icon in the bottom-right corner of The Epoch Times website.
Steps to access: Click the icon, and a chat window will pop up. You can search for articles or use the bot's prompts.
Types of problems it handles: The bot is best for finding FAQ articles, subscription info, and basic account questions.
If it escalates to humans: Yes, if the bot cannot answer your question, it will give you an option to 'Get in touch' which allows you to send an email to the support team directly from the widget.

d. 📱 In-App Support

Support within The Epoch Times app is limited.

Platform: iOS & Android
Steps to contact support: Inside the app, you typically need to go to your Account or Settings section. Most options will redirect you to the main website's Help Center or provide the customer service email address rather than offering a dedicated in-app chat.

Estimated Response Times from The Epoch Times

Patience is key, especially with email. Based on customer feedback online, here’s what you can generally expect.

Method	Expected Wait Time
Phone	5-20 minutes (can be longer during peak hours)
Email	2-3 business days
Chat	Bot is instant; human follow-up via email is 2-3 business days
App	N/A (redirects to email or web)

Tips to Reach Support Faster from The Epoch Times

Call early: Try calling right when they open at 9 AM ET to avoid the midday rush.
Use email for records: If you're canceling or disputing a charge, email creates a timestamped record you can reference later.
Have your info ready: Don't make them wait for you to find your details. It just slows everything down.

Before You Call: What to Have Ready

Seriously, don't waste your time. Before you even think about calling or emailing, get your stuff together. Trust me, they will ask for it, and it's so much more annoying having to hang up and call back.

Your full name and the email you signed up with.
Your subscription ID or account number (if you can find it).
The last 4 digits of the credit card being charged, especially for billing questions.

Where to Quickly Solve Problems with The Epoch Times

Different problems have different solutions. Here’s a cheat sheet to get your issue handled with less of a headache.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Canceling Your Subscription	Phone Support (1-833-699-7888)	This is the most common complaint. Calling is the most reliable way to confirm a cancellation. Ask for a confirmation number or email and do not hang up until you get it.
A Billing Error or Unrecognized Charge	Phone Support (1-833-699-7888)	Phone agents can look up charges immediately. Have the date and amount of the charge ready to go.
Newspaper Delivery Issues	Email ([email protected])	This isn't as urgent, so email works fine. Include your full delivery address in the first message to save time.
Technical Problems with the Website or App	Help Center / Email	Start with the Help Center to see if it's a known issue. If not, email support with screenshots of the error and what device you're using (e.g., iPhone 14, Chrome on a laptop).

Additional Helpful Links for The Epoch Times

For additional resources, check out the following links directly on their site:

Frequently Asked Questions about Epoch Times Customer Service

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.