Trying to get in touch with The Dallas Morning News can feel like a hassle, especially when you're dealing with common frustrations like missed paper deliveries or confusing billing charges, which pop up frequently in online reviews. Whether you're trying to figure out why your paper is in the bushes again or just want to talk about their coverage of the Mavericks' latest playoff game, there are a few ways to reach them. You can contact them via phone, their website's contact form, or through their social media channels. For most account-related issues, your best bet is to start at their official website. Visit The Dallas Morning News
Different Ways to Contact The Dallas Morning News
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (214) 745-8383. Mon-Fri: 7 AM - 5 PM, Sat-Sun: 7 AM - 12 PM (CT) | Urgent issues, cancellations, billing disputes |
| Contact Form | Available on their website's Help Center | Non-urgent questions, delivery issues, feedback |
| Social Media | Facebook, X (Twitter) | Public comments, general questions, sharing news |
| Mailing Address | The Dallas Morning News, 1954 Commerce St, Dallas, TX 75201 | Formal correspondence, legal notices |
A Closer Look at Customer Support Channels
Depending on your issue, one channel might be better than another. Here’s a more detailed breakdown.
a. 📞 Phone Support
Calling is often the most direct way to solve problems, especially complex ones.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| Customer Care | (214) 745-8383 | Mon-Fri: 7 AM - 5 PM, Sat-Sun: 7 AM - 12 PM |
| Main Switchboard | (214) 977-8222 | Standard Business Hours |
b. 📧 Email Support
While they don't prominently feature a direct support email, their contact form serves the same purpose. It routes your request to the right department.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Contact Form | Response is typically within 1-2 business days. |
| Customer Care | customercare@dallasnews.com | Use this for direct follow-ups if the form fails. |
c. 💬 Live Chat or Website Bot
The Dallas Morning News does not currently offer a live chat feature. Your best bet for digital contact is the official contact form located in their Help Center. It guides you through a few questions to categorize your issue before you can type your message.
d. 📱 In-App Support
Support through their iOS and Android apps is limited. The app typically redirects you to the mobile website's Help Center. For any real account issues, you'll need to use the website or call them directly. The app is primarily for reading content, not managing your account.
⏱️ Estimated Response Times from The Dallas Morning News
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes hold time |
| Email / Contact Form | 24-48 business hours |
| Social Media | A few hours to a day |
| App | N/A (redirects to website) |
🔍 Tips to Reach Support Faster from The Dallas Morning News
- Call early. Try calling right when they open at 7 AM on a weekday to avoid the longest wait times.
- Use the website for simple tasks. Things like placing a vacation hold or reporting a missed paper can be done faster online without talking to anyone.
- Have your info ready. Don't make them wait while you search for your account details.
Before You Call: What to Have Ready
Seriously, don't waste your time or the agent's. Before you even dial the number, make sure you have a few things handy. Trust me, they will ask for it, and it's so much more frustrating to have to hang up and call back.
- Your subscription account number (if you can find it).
- The full name and delivery address on the account.
- The phone number associated with your subscription.
Where to Quickly Solve Problems with The Dallas Morning News
Here’s a quick guide to getting your specific problem solved with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missed Delivery | Online Form via the Help Center | Report it before 10 AM CT. They often promise redelivery the same day if you report it early enough. |
| A Billing Error | Phone Support ((214) 745-8383) | Have the date and amount of the charge ready. Phone agents are the only ones who can really investigate and issue credits quickly. |
| Canceling Your Subscription | Phone Support ((214) 745-8383) | This is the way. They make it very difficult to cancel online, so just prepare yourself for the call and be firm. |
| Digital Login Isn't Working | Help Center (Self-Service) | Try the 'Forgot Password' link first. It's almost always faster than calling for a simple password reset. |
Additional Helpful Links for The Dallas Morning News
For additional resources, check out the following links on their official site:
Frequently Asked Questions about Dallas Morning News Customer Service
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Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
