Stuck trying to contact Course Hero? You're not alone. Whether you're dealing with a surprise billing dispute, struggling with technical support, or just trying to figure out how to cancel a subscription, getting a hold of them can feel like a final exam you didn't study for. Many users on sites like the Better Business Bureau report issues with unexpected charges, making it a common headache. It's that classic student problem, like when you're deep into a study session for finals, realize you need help, and then hit a wall. Don't worry, we've got the answers. You can primarily reach them via their online contact form, email, or social media channels like Twitter and Facebook. For official information, always check their site first: Visit Course Hero.
Different Ways to Contact Course Hero
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | Submit a request via their Help Center, 24/7. | General questions, billing inquiries, technical support, and official documentation. |
| Social Media | @coursehero on Twitter/X, Facebook | Public complaints, quick questions, getting a faster response when other methods fail. |
| Help Center | support.coursehero.com | Self-service for common issues like password resets, account settings, and how-to guides. |
Customer Support Channels
a. 📞 Phone Support
Course Hero does not publicly list a customer support phone number for general inquiries. Their support system is designed to operate primarily online.
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | support@coursehero.com | This is the main email address, though submitting a ticket through their website is the official process. The average response time is typically 1 to 2 business days. |
c. 💬 Live Chat or Website Bot
Course Hero does not currently offer a live chat feature for immediate support. Their primary channel is the email/ticket system available through their Help Center.
d. 📱 In-App Support
If you're using the Course Hero mobile app on iOS or Android, you can access support through the account or settings menu.
- Open the Course Hero app.
- Tap on your profile or the menu icon (often represented by three lines).
- Look for a "Help" or "Contact Us" option.
- This will typically redirect you to the mobile version of their Help Center to submit a request.
Estimated Response Times from Course Hero
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 24-48 hours |
| Social Media | A few hours to 1 business day |
| App | 24-48 hours (redirects to email) |
Tips to Reach Support Faster from Course Hero
- Use their official contact form. It ensures your query is properly logged and routed.
- Be detailed in your first message. Include your username, the email associated with your account, and any relevant document URLs or transaction IDs.
- Contact them via social media. A public post on Twitter/X can sometimes get a faster response if your email is going unanswered.
Before You Contact Support: What to Have Ready
Don't waste your time. Before you send that email, make sure you have your account email address and your Course Hero username handy. Trust me, they will ask for it. If it's a billing issue, you should also have the date and amount of the charge from your bank statement ready to go.
Where to Quickly Solve Problems with Course Hero
Here are some of the most common topics Course Hero customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unexpected Billing Charge | Email / Contact Form | Be very specific. Provide the date, the amount, and state clearly why you believe the charge is an error. This creates a paper trail. |
| Difficulty Canceling Your Subscription | Help Center (Self-Service First) | Try canceling through your Account Settings first. If the button isn't working, which some users report, immediately contact support via email and state you want to cancel. |
| A Document was Unlocked by Mistake | Email / Contact Form | Explain which document was unlocked and why it was a mistake. They have policies on this, but it's handled case-by-case. |
| Filing a Copyright Takedown Notice | Official DMCA Form | Course Hero has a specific online form for copyright issues. Do not use the general support email for this, it will just slow things down. |
Additional Helpful Links for Course Hero
For additional resources, check out the following links:
Frequently Asked Questions about Course Hero Customer Service
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
