Trying to get in touch with The Boston Globe can feel like a puzzle, especially when you're dealing with common frustrations like a missed paper delivery or a confusing charge on your bill, which users on the Better Business Bureau frequently report. Whether you're trying to manage your subscription after reading their stellar coverage of the Celtics' championship run or just need to update your address, there are a few ways to reach them. You can contact them via their main phone line at 1-888-MY-GLOBE, use the help center on their website, or try reaching out on social media platforms like X (formerly Twitter) and Facebook. For most account-related tasks, your best starting point is the official site at Visit Boston Globe.
Different Ways to contact Boston Globe
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-888-MY-GLOBE (694-5623). Mon-Fri 7 AM-8 PM; Sat-Sun 8 AM-3 PM (ET). | Urgent issues, delivery problems, billing disputes, and cancellations. |
| Help Center / Chat | Available 24/7 via the website. Starts with a bot, can escalate to a human during business hours. | Technical support for the website/app, password resets, and general questions. |
| Online Account | Accessible 24/7 at myaccount.bostonglobe.com. | Self-service for vacation holds, reporting delivery issues, updating payment info. |
| Social Media | @BostonGlobeHelp on X | Public complaints or issues where other methods have failed. Response times vary. |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Service | 1-888-MY-GLOBE (694-5623) | Mon-Fri: 7 AM – 8 PM, Sat-Sun: 8 AM – 3 PM |
| Report a Delivery Issue | 1-888-MY-GLOBE (694-5623) | Mon-Fri: 7 AM – 8 PM, Sat-Sun: 8 AM – 3 PM |
b. 📧 Email Support
The Boston Globe primarily uses a contact form on its website instead of a direct support email for new inquiries.
| Purpose | Email / Form | Notes |
|---|---|---|
| General Inquiries | Contact Us Form | Best for non-urgent questions. Response can take 1-3 business days. |
| Existing Issues | customerservice@globe.com | Use this if you have an ongoing ticket number. Otherwise, use the form. |
c. 💬 Live Chat or Website Bot
- Where to access: Look for the 'Help' or 'Chat' bubble in the bottom-right corner of the Boston Globe Help Center.
- Steps to access: Click the bubble, and a bot will greet you. Type your question to see automated answers. If the bot can't help, it will offer to connect you with a live agent during business hours.
- Types of problems it handles: Great for technical glitches, login problems, and finding specific information.
- Escalation: Yes, the bot can transfer you to a human agent if it cannot resolve your issue.
d. 📱 In-App Support
- Platform: iOS and Android (Boston Globe App).
- Steps to contact support: Inside the app, tap on 'Settings' or your account profile, then look for a 'Help' or 'Contact Us' section. This usually directs you to the mobile version of their help center or provides the customer service number.
Estimated Response Times from Boston Globe
| Method | Expected Wait Time |
|---|---|
| Phone | 5-25 minutes hold time, depending on the day. |
| Email / Contact Form | 1-3 business days. |
| Chat | Instant (bot), 5-15 minutes for a human agent. |
| App | Directs to other channels, so wait times are the same. |
Tips to Reach Support Faster from Boston Globe
- Call early. The lines are quietest right when they open at 7 AM ET on weekdays.
- Use the self-service portal first. For things like vacation holds or reporting a missed paper, the website is faster than a person.
- Have your info ready. Don't make them wait while you search for your account number.
Before You Call: What to Have Ready
Seriously, don't waste your time or the agent's. Before you even think about dialing, get your stuff together. Trust me, they will ask for it.
- Your delivery address, including the zip code.
- The email address associated with your Boston Globe account.
- Your account number, which you can find on your bill or in your online profile.
- If it's a billing issue, have the date and amount of the charge from your bank statement ready.
Where to Quickly Solve Problems with Boston Globe
Here’s a quick guide to getting the right help without getting the runaround.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Your paper wasn't delivered | Online Account Portal (before 9:30 AM ET) | This is the fastest way to get a credit for the missed paper. If it's after the cutoff, you'll have to call. |
| A charge you don't recognize | Phone Support (1-888-694-5623) | Phone agents have the most authority to investigate and issue refunds. The chat bot will just give you a phone number. |
| You can't log into the website/app | Help Center (Self-Service) | Try the 'Forgot Password' link first. It's way faster. Only contact support if that fails. |
| You want to cancel your subscription | Phone Support (1-888-694-5623) | While you can try online, many users report it's designed to be difficult. A phone call is direct and gets it done, but be ready for them to try and keep you as a customer. |
Additional Helpful Links for Boston Globe
For additional resources, check out the following links:
Frequently Asked Questions about Boston Globe Customer Service
What's the fastest way to contact Boston Globe?
How do I file a complaint about Boston Globe?
Where can I find my account detail number for Boston Globe?
How long does it take for Boston Globe to get back to me?
What's the quickest way to cancel a subscription with Boston Globe?
How do I raise a complaint to Boston Globe?
Why didn't my paper get delivered today?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
