Trying to get in touch with Book of the Month can feel like a bit of a quest, especially when you're dealing with common frustrations like a surprise billing charge or trying to cancel your subscription, issues people mention a lot on sites like the Better Business Bureau. Whether you're trying to figure out why your copy of the latest fantasy obsession, something to tide you over until the next 'Fourth Wing' book drops, arrived with a bent cover or you just need to update your address, we've got you covered. The main ways to reach them are through email and their social media channels, since a direct phone line isn't something they advertise. You can always start by checking their official site at Visit Book of the Month for basic info.
Different Ways to Contact Book of the Month
| Contact Method | Details & Availability | Best for... |
|---|---|---|
member.services@bookofthemonth.com |
Billing issues, damaged books, account questions, formal complaints. | |
| Website Help Center | Self-service via their website | Finding answers to common questions, skipping a month, updating your address. |
| Social Media | Direct Message on Instagram (@bookofthemonth) or Facebook |
Quick, general questions or getting a public response to an unresolved issue. |
Customer Support Channels
Getting help from Book of the Month is a little different from other companies since they funnel most requests through a few specific channels.
a. 📞 Phone Support
Book of the Month does not provide a public customer service phone number. All support inquiries are directed to their email or help center.
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | member.services@bookofthemonth.com |
This is their main support channel. The average response time is typically 1-3 business days. |
c. 💬 Live Chat or Website Bot
Currently, Book of the Month does not offer a live chat feature or an automated bot on their website for customer support. Your best bet for direct contact is email.
d. 📱 In-App Support
Support within the Book of the Month app (available on iOS and Android) directs you to the same resources as the website. You can access the Help Center or find the customer service email address through the app's menu, but there is no separate in-app chat function.
⏱️ Estimated Response Times from Book of the Month
| Method | Expected Wait Time |
|---|---|
| 1–3 business days | |
| Social Media DM | 24–48 hours |
| Help Center | Instant (Self-Service) |
🔍 Tips to Reach Support Faster from Book of the Month
- Be Specific in Your Email: Include your account email, order numbers, and a clear description of your issue in the very first email.
- Use the Help Center First: For common issues like skipping a month or tracking a box, the self-service options are much faster.
- Send a Public Tweet or Message: If you're not getting a response via email, sometimes a public message on X (formerly Twitter) or Instagram can get their attention.
Before You Call: What to Have Ready
Look, since you can't call them, getting your email right the first time is key. Don't waste your own time with a long back-and-forth. Before you hit send, make sure you have the email you signed up with and your most recent order number handy. Trust me, they will ask for it. If your issue is about a damaged book or a wrong item, just attach a photo to the first email. It saves everyone a step and proves you're not just trying to score a free book.
Where to Quickly Solve Problems with Book of the Month
Here's a quick guide to getting the right kind of help without the runaround.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Email (member.services@bookofthemonth.com) |
Be very specific. Provide the date and amount of the charge. This is the only channel with agents who can process refunds or credits. |
| A Damaged or Missing Book | Email (member.services@bookofthemonth.com) |
Attach a clear photo of the damage to your first email. This speeds up the replacement process significantly. |
| Skipping a Month | Website (Self-Service) | This is way faster than contacting a human. Log into your account and find the 'Skip the Month' button before the 6th of the month. |
| Canceling Your Subscription | Website (Self-Service) | Do this yourself in your account settings. Don't email to cancel, as your account could be billed again before they process your request. |
Additional Helpful Links for Book of the Month
For additional resources, check out the following links on their official site:
Frequently Asked Questions about Book of the Month Customer Service
What's the fastest way to contact Book of the Month?
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Where can I find my account detail number for Book of the Month?
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What's the quickest way to cancel a subscription with Book of the Month?
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What do I do if my book arrives damaged?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
