Trying to contact Audiobooks customer service can feel like a quest in itself, especially when you run into common frustrations. Many users on sites like the Better Business Bureau report issues with billing disputes after a free trial ends or problems cancelling a subscription. Whether you're trying to figure out a weird charge or just want to pause your account so you can finally catch up on that Sarah J. Maas series everyone on BookTok is talking about, we've got you covered. You can generally reach them by phone, their website's email form, or through social media. For official information, always start at the source: Visit Audiobooks.
Different Ways to contact Audiobooks
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-855-876-6195 (24/7) | Urgent issues, billing disputes |
| Live Chat | Available 24/7 on their website | Quick technical questions, account help |
| Email / Contact Form | Via the Help Center website | Non-urgent inquiries, detailed issues |
| Help Center | Self-service articles available 24/7 | Finding answers to common questions yourself |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve complex problems. Their phone support is surprisingly available around the clock.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| General & Billing Support | 1-855-876-6195 | 24 hours a day, 7 days a week |
📧 Email Support
If your issue isn't urgent, sending a message through their contact form is a decent option. Just don't expect an instant reply.
| Purpose | Contact Method | Notes |
|---|---|---|
| General Inquiries | Contact Us Form | Average response is 1-2 business days. |
| Support Email | [email protected] | Using the form is better as it collects necessary details upfront. |
💬 Live Chat
For simple problems, the live chat is a solid choice. It's faster than email, but sometimes you start with a bot before getting a real person.
- Where to access: Go to the Audiobooks Help Center and look for the chat bubble icon.
- Steps to access: Click the icon, fill in your name and email, and type your question.
- What it handles: Best for technical glitches, login problems, and basic subscription questions.
- Escalation: Yes, the bot will transfer you to a live agent if it can't solve your problem.
📱 In-App Support
Contacting support directly through the app is convenient. It usually just opens a path to their email/form support, but it's right there on your phone.
- Platforms: iOS and Android.
- Steps: Open the Audiobooks app, go to 'My Account' or 'Settings', and find the 'Help' or 'Contact Us' option. This will typically lead you to the contact form.
Estimated Response Times from Audiobooks
| Method | Expected Wait Time |
|---|---|
| Phone | 5-15 minutes (hold time) |
| 24-48 business hours | |
| Live Chat | 2-5 minutes |
| In-App | 24-48 business hours (routes to email) |
Tips to Reach Support Faster from Audiobooks
- Use Live Chat for Tech Issues: It's way faster for things like app glitches. You can copy and paste error messages directly.
- Call for Billing Problems: Phone agents seem to have more authority to fix billing errors or issue credits on the spot.
- Try Mid-Morning on a Weekday: Even with 24/7 support, call volumes are often lower during off-peak times like 10 AM on a Tuesday.
- Use the Help Center First: For common stuff like password resets, you'll solve it yourself in two minutes instead of waiting for a person.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, get your stuff together. They are definitely going to ask for it.
- The email address you used to sign up. This is their main way of identifying you.
- Your full name and billing zip code. Standard verification stuff.
- The title of the audiobook you're having trouble with. Be specific.
- Your payment method details (last 4 digits of the card). Especially important for any billing questions.
Where to Quickly Solve Problems with Audiobooks
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unwanted Charge | Phone Support (1-855-876-6195) | Have the transaction date and amount from your bank statement ready. Agents on the phone can process refunds fastest. |
| The App is Crashing or Buggy | Live Chat | It's quicker than email, and you can explain the issue in real-time. As of early 2025, users report chat is best for this. |
| You Forgot Your Password | Password Reset Page | This is an automated process. Don't contact a human, it will just slow you down. |
| Canceling Your Subscription | Your Online Account Dashboard | Do it yourself online. It's faster and you get an immediate confirmation instead of waiting for an agent. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A direct conversation creates a clear record and gets you to someone with more authority. Be polite but firm. |
Additional Helpful Links for Audiobooks
How Pine AI Can Help You Save Time Contacting Audiobooks
Tired of waiting on hold or navigating confusing websites? Let Pine AI handle it. We can cancel your Audiobooks subscription quickly and securely. No more phone trees or searching for hidden buttons. Pine AI manages the entire process for you, saving you time and frustration. Connect your account and let us take care of the rest.
Frequently Asked Questions about Audiobooks
What's the fastest way to contact Audiobooks?
How do I file a complaint about Audiobooks?
Where can I find my account detail number for Audiobooks?
How long does it take for Audiobooks to get back to me?
What's the quickest way to cancel a subscription with Audiobooks?
How do I escalate a complaint if the first agent can't help?
Why did a credit disappear from my Audiobooks account?
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
