Trying to contact Audiobooks customer service can feel like a quest in itself, especially when you run into common frustrations. Many users on sites like the Better Business Bureau report issues with billing disputes after a free trial ends or problems cancelling a subscription. Whether you're trying to figure out a weird charge or just want to pause your account so you can finally catch up on that Sarah J. Maas series everyone on BookTok is talking about, we've got you covered. You can generally reach them by phone, their website's email form, or through social media. For official information, always start at the source: Visit Audiobooks.
Different Ways to contact Audiobooks
Navigating customer support can be a pain. Here’s a quick breakdown of the best way to reach out to Audiobooks depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-855-876-6195 (Mon-Fri, 9am-8pm ET) | Urgent issues, billing errors, cancellation problems |
| Email (Web Form) | Submit a Request | Non-urgent technical support, detailed account questions |
| Social Media | @audiobooks_com on X (Twitter) | Public complaints, general questions (avoid sharing personal info) |
Customer Support Channels
a. 📞 Phone Support
This is often the most direct way to solve problems, especially complex ones.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support & Billing | 1-855-876-6195 | Mon - Fri, 9am - 8pm (ET) |
b. 📧 Email Support
Best for issues that aren't time-sensitive but require detailed explanations.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Web Form: Submit a Request | Avg. response: 24-48 hours |
c. 💬 Live Chat or Website Bot
Audiobooks does not prominently feature a live chat service. The website and help center prioritize directing users to either the phone number for urgent matters or the email web form for other inquiries. You won't find a little chat bubble popping up to help you.
d. 📱 In-App Support
Support within the iOS and Android apps typically redirects you to the main Help Center. From there, you can access the same contact options: the web form or the phone number. It's less of an in-app chat and more of a portal to their standard support channels.
⏱️ Estimated Response Times from Audiobooks
Knowing how long you'll have to wait can manage expectations. These are based on user reports and typical industry standards.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak hours) |
| 24-48 hours | |
| Chat | Not Available |
| App | Redirects to Email/Phone channels |
🔍 Tips to Reach Support Faster from Audiobooks
- Call early: Try calling right when they open (9am ET) to avoid the lunchtime or end-of-day rush.
- Use the web form for non-urgent issues: If it's not a fire, sending a detailed message through the form is less hassle than waiting on hold.
- Have your info ready: Don't waste time fumbling for details once you get a human on the line.
Before You Call: What to Have Ready
Don't get stuck on hold just to be told you're missing something. Before you even dial, make sure you have your account email address and the last 4 digits of the credit card you used to sign up. Trust me, it's the first thing they will ask for, and having it ready makes you sound like you know what you're doing.
Where to Quickly Solve Problems with Audiobooks
Here’s how to get the right help for the most common problems.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unexpected Billing Error | Phone Support (1-855-876-6195) | Phone agents have the most power to issue immediate credits or refunds. Have the charge date and amount ready. |
| Trouble Canceling Your Subscription | Help Center (Self-Service) first, then Phone | The website makes you click through a few screens. If it fails or you get an error, calling is the only way to force it. Don't use email for this. |
| An Audiobook Won't Download or Play | Email (Web Form) | It's faster because you can easily copy and paste error codes and describe your device. They can send you step-by-step instructions. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clearer record of your issue and gives you a better shot at escalation. It's harder to ignore than an email. |
Additional Helpful Links for Audiobooks
For additional resources, check out the following official links:
Frequently Asked Questions about Audiobooks Customer Service
What's the fastest way to contact Audiobooks?
How do I file a complaint about Audiobooks?
Where can I find my account detail number for Audiobooks?
How long does it take for Audiobooks to get back to me?
What's the quickest way to cancel a subscription with Audiobooks?
How do I raise a complaint to Audiobooks?
Can I get a refund for a book I hate?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
