All You Can Books is a subscription service offering unlimited access to audiobooks, e-books, and language courses for around $19.99 per month. It sounds like a great deal until something goes wrong. Complaints logged on the Better Business Bureau over the last three years number over 80, with users on Trustpilot (roughly 3.9 stars across several hundred reviews) and PissedConsumer flagging two recurring headaches: difficulty cancelling a subscription and unexpected billing charges. Contact options include phone, email, live chat, and a help center. With audiobook binge culture surging in 2026, partly fueled by BookTok communities recommending deep-catalog listening, knowing how to reach All You Can Books support fast matters. Visit All You Can Books at https://www.allyoucanbooks.com.
Best Ways to Contact All You Can Books
Every contact channel All You Can Books offers is listed below. Use this table to pick the right one before you spend time in the wrong queue.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-928-2790, available Monday through Friday, 9 AM to 5 PM ET | Urgent billing disputes, cancellation requests, escalations |
| support@allyoucanbooks.com, response within 1 to 3 business days | Non-urgent questions, formal written complaints | |
| Live Chat | Available at allyoucanbooks.com/contact, business hours | Quick technical questions, account access issues |
| Help Center | allyoucanbooks.com/faq | Self-service, password resets, FAQs |
| Social Media | Facebook: @AllYouCanBooks | Public complaints, general inquiries |
Note: All channel details above are based on publicly available information from the All You Can Books website and verified consumer reports. Always confirm hours directly on their site before calling, as hours can shift around holidays.
Contact Channels in Detail
Each verified contact channel is broken down below with step-by-step guidance so you know exactly what to do when you get there.
1 📞 All You Can Books Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | 1-800-928-2790 | Monday to Friday, 9 AM to 5 PM |
| Billing | 1-800-928-2790 | Monday to Friday, 9 AM to 5 PM |
Call flow tips:
- When the automated menu picks up, say "billing" or "cancel" clearly. These keywords tend to route you to a live agent faster than pressing numbers.
- Have your account email and the last four digits of your payment method ready before the call connects.
- User reports on PissedConsumer suggest hold times are shortest between 9 AM and 10 AM ET on Tuesdays and Wednesdays.
- If you hit a loop, press 0 repeatedly or say "representative" to break out of the automated system.
- Ask for a confirmation number at the end of every call. Agents do not always volunteer this.
2 📧 All You Can Books Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@allyoucanbooks.com | 1 to 3 business days |
| Billing or Disputes | support@allyoucanbooks.com | 1 to 3 business days |
How to write an effective email:
- Subject line: Be specific. Use formats like "Billing Dispute: Charge on [date]" or "Cancellation Request: Account [your email]." Vague subjects like "Help" get deprioritized.
- Body: Include your full name, the email address tied to your account, the date of the issue, and a one-paragraph description of the problem. Attach a screenshot if relevant.
- Known delays: Response times can stretch to five business days during peak periods (January and post-holiday months), based on user reports on Trustpilot.
- Follow up after three business days if you have not heard back. Reply to the same thread to keep the conversation in one place.
3 💬 All You Can Books Live Chat or Website Bot
- Where to access: allyoucanbooks.com/contact (look for the chat icon in the lower right corner during business hours)
- Steps to start a chat:
- Go to allyoucanbooks.com/contact.
- Click the chat bubble icon in the bottom right corner.
- Enter your name and email address when prompted.
- Type a brief description of your issue.
- Wait for an agent to join, or continue with the automated bot if an agent is unavailable.
- What it handles: Account access issues, general subscription questions, basic technical troubleshooting.
- Escalation: The bot will offer to connect you to a live agent if it cannot resolve your issue. Select that option rather than closing the window. If no agent is available, it will offer an email follow-up instead.
4 📱 All You Can Books In-App Support
- Available on: iOS and Android (the All You Can Books app is available on both platforms via the App Store and Google Play).
- Steps to access support through the app:
- Open the All You Can Books app and log in.
- Tap the menu icon (three horizontal lines) in the top corner.
- Scroll down and tap "Help" or "Support."
- Choose your issue category from the list.
- Select "Contact Us" to send a message or access the help center.
- What can be resolved in-app: Password resets, download issues, playback problems, and basic account questions.
- What requires a phone call: Billing disputes, cancellation requests that did not process correctly, and any issue involving a refund. These need a live agent.
Estimated Response Times from All You Can Books
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 5 to 20 minutes on hold during business hours |
| 1 to 3 business days (up to 5 during peak periods) | |
| Live Chat | 2 to 10 minutes during business hours |
| In-App | Same as email, 1 to 3 business days |
Based on user reports across Trustpilot and PissedConsumer, Monday mornings and the days immediately following a billing cycle tend to be the busiest. If your issue is not urgent, calling on a Tuesday or Wednesday morning between 9 AM and 10 AM ET is your best shot at a short hold. The live chat bot has a known quirk: it sometimes loops back to the same FAQ suggestions instead of escalating to a human. If that happens, type "speak to an agent" directly into the chat box rather than selecting from the menu options.
Before You Call: What to Have Ready
Do not waste your time sitting on hold without this stuff in front of you. Agents will ask for all of it, and fumbling around mid-call just adds time.
- Your account email address. This is the single most important piece of information. It is how they pull up your account. If you signed up with a work email you barely check, find it before you dial.
- Your most recent billing date and charge amount. If you are calling about a billing issue, know the exact date and dollar amount. Saying "I was charged recently" is not enough. Pull up your bank statement first.
- Your subscription plan details. Know whether you are on a monthly or annual plan. Agents will ask, and it affects what options they can offer you.
- A screenshot or written record of any error messages. If you are calling about a technical issue, have the error code or message written down. You will need to read it back.
- A pen and paper (or notes app). Write down the agent's name and any confirmation number they give you. If something goes wrong later, that reference number is your only proof the call happened.
Tips to Reach All You Can Books Support Faster
- Call between 9 AM and 10 AM ET on a Tuesday or Wednesday. User reports consistently point to this window as the lowest-traffic time. Avoid Monday mornings and the first week of any month.
- Use live chat for technical issues, phone for billing. Chat agents can handle playback errors and login problems quickly. But if money is involved, a phone agent has more authority to issue credits or process refunds.
- Say the magic words early. On the phone menu, saying "cancel" or "billing dispute" out loud tends to route you to a human faster than navigating number prompts.
- Do not close the chat window if the bot loops. Type "agent" or "speak to a person" directly. Closing and reopening the chat puts you back at the start of the queue.
- Ask for a supervisor if the first agent cannot resolve your issue. Frontline agents have limited authority on refunds and account credits. Supervisors typically have more flexibility, and asking politely but directly is the fastest path there.
- Desktop beats mobile for live chat. Several users on Trustpilot noted that the chat widget does not always load correctly on mobile browsers. Use a desktop browser for the most reliable chat experience.
Where to Quickly Solve Common All You Can Books Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error | Phone support | Have the charge date and exact dollar amount ready. Phone agents have the most authority to issue credits. |
| Technical glitch or error message | Live chat | Faster than phone. You can copy and paste error codes directly into the chat window. |
| Can't log in or password reset | Help Center (self-service) | Try self-service first at allyoucanbooks.com/faq. Only call if the automated tools fail. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and a better shot at escalation. |
| Cancelling a subscription that keeps renewing | Phone support | This is the top complaint on BBB and PissedConsumer. Call directly and ask for written confirmation of cancellation before you hang up. |
| Unexpected charge after cancellation | Email with phone follow-up | Send an email first to create a paper trail, then call if you do not hear back within two business days. |
| Audiobook download not working | Live chat | Chat agents can reset download permissions faster than any other channel. |
| Account locked or suspended | Phone support | Lockouts often require manual verification that only a phone agent can complete. |
Additional Helpful Links for All You Can Books
All links below have been verified as publicly available based on the All You Can Books website structure. Confirm they are live before use, as URLs can change.
- Help Center: https://www.allyoucanbooks.com/faq
- Start Live Chat: https://www.allyoucanbooks.com/contact
- Billing Portal: https://www.allyoucanbooks.com/account (log in and navigate to billing settings)
- Report Fraud or Phishing: Contact support@allyoucanbooks.com with the subject line "Fraud Report"
- Download the App (iOS): https://apps.apple.com/us/app/all-you-can-books/id916354081
- Download the App (Android): https://play.google.com/store/apps/details?id=com.allyoucanbooks.android
- Cancel Subscription Guide: How to cancel All You Can Books
How Pine AI Can Help You Contact All You Can Books
Complaints about All You Can Books subscriptions that keep renewing after cancellation have been a consistent theme on BBB and PissedConsumer heading into 2026, and the frustration is real. If you have already tried the help center and gotten nowhere, Pine can take it from here.
Step 1: Let us contact All You Can Books for you. Tell us your issue. We will ask for a few account details to get started. That is it.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth. The average person spends 240 minutes a year dealing with phone trees and hold music. We take that off your plate entirely. We do not just start the process. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, not a vague "we'll look into it." No retention offers, no runaround. Just your problem handled and your time back.
Frequently Asked Questions about All You Can Books
