ABCMouse, launched in 2010, is a popular online learning academy for kids aged 2-8. It's a huge library of games and activities. But maybe your kid has moved on, or you're just tired of another subscription hitting your card. It happens. It's like that one year everyone's kid was obsessed with Baby Shark, and then suddenly, silence. Now you're left with the bill. This guide helps you cancel without the headache. With plans from $12.99 to $59.99, you can save up to $60 a year by canceling. We'll cover how to do it on their website, iOS, and Android.
How to Cancel ABCMouse Subscription on Desktop
Canceling on a computer is probably the most direct way. You just need to navigate through the Parent Section, which can feel a bit hidden. Make sure you're logged into the main parent account before you start.
1 Log In to Your Account
First, head over to the ABCMouse website and log into your account. This is usually the Parent login, not the child's profile.
2 Go to the Parent Section
This can be tricky to find. Look for the gear icon at the top right of your screen. Click it and then select the 'Parent Section'.
3 Navigate to 'My Account'
Once you're in the Parent Section, find and click on 'My Account'. It's usually in a menu on the left side of the page.
4 Find the Cancellation Panel
Under the 'Billing' panel, you should see a link that says 'Cancellation'. Click it. Honestly, I had to look for a minute to find this, they don't make it obvious.
5 Follow the Prompts to Confirm
ABCMouse will probably show you a survey or a special offer to try and keep you. Just keep clicking through the prompts until you get a final confirmation message that your subscription is canceled. Don't stop until you see that confirmation screen.
How to Cancel ABCMouse Subscription on iOS
If you signed up on your iPhone or iPad, you have to cancel through Apple, not ABCMouse. It's a common trip-up. Just follow these steps in your device settings.
1 Open Your iPhone/iPad Settings
You can't cancel inside the ABCMouse app. It's an Apple thing. Open the 'Settings' app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the Settings screen.
3 Select 'Subscriptions'
On the next screen, tap on 'Subscriptions'. You'll see a list of all your active and expired app subscriptions.
4 Find the ABCMouse Subscription
Find ABCMouse in the list and tap on it. It should be under the 'Active' section.
5 Tap 'Cancel Subscription'
Tap the 'Cancel Subscription' button. You'll have to confirm it one more time. That's it. Weirdly, this menu sometimes takes a second to load, so be patient.
How to Cancel ABCMouse Subscription on Android
For Android users, your subscription is managed by Google. The process is pretty straightforward, but the option is buried in the Play Store settings, not the app.
1 Open the Google Play Store
Open the Google Play Store app on your Android device. Remember, you can't cancel from within the ABCMouse app itself.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner of the screen.
3 Go to 'Payments & subscriptions'
From the menu that pops up, select 'Payments & subscriptions'.
4 Select 'Subscriptions'
Next, tap on 'Subscriptions'. This will show you all the subscriptions linked to your Google account.
5 Find ABCMouse and Cancel
Find ABCMouse in the list and tap on it. Then, tap 'Cancel subscription' at the bottom and follow any final prompts. Simple enough, but so many taps.
Cancel ABCMouse Subscription with phone
You can call ABCMouse customer service at 1-800-633-3331. They are typically available from 8:00 AM to 5:00 PM Pacific Time. Be prepared for a potential wait. One user on Reddit mentioned, 'I had to call twice. The first rep tried to offer me three months for free before finally processing the cancellation.' So, be firm if you just want to cancel.
Before you cancel, know this: ABCMouse will not give you a refund for any unused time. If you cancel, your child can still use the service until the end of your current billing period. Also, they don't have a 'pause' option, so canceling is your only choice if you need a break. Your data and progress are usually saved for a while in case you decide to come back.
ABCMouse Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| Monthly | $12.99/month | Full access to all learning activities, progress tracking, and customizable avatars. Billed every month. |
| Annual | $59.99/year | Same full access as the monthly plan, but you save over 50% by paying for a full year upfront. Works out to about $4.99 per month. |
Frequently Asked Questions about ABCMouse
Can I unsubscribe from ABCMouse anytime?
Can I get a refund from ABCMouse if I forgot to cancel?
How do I know my ABCMouse subscription is cancelled?
How long does it take for ABCMouse to cancel?
What else should I know before I cancel my ABCMouse subscription?
How do I raise a complaint to ABCMouse?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
