Trying to get in touch with Facetune can feel like trying to get a perfect selfie in bad lighting, sometimes it's a real struggle. Whether you're dealing with a surprise subscription charge after a free trial, which seems to be a common headache according to users on Trustpilot, or just can't get a feature to work, getting help is key. Everyone on TikTok seems to be a pro, but for the rest of us, figuring out billing can be a pain. You can't call them, but you can submit a support ticket through their website or, ideally, contact them directly through the app. For official info, always start at the Facetune website.
Different Ways to Contact Facetune
Getting help from a digital-first company like Facetune means you won't be dialing a phone number. They steer everyone towards their online and in-app resources. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Support Ticket | Via the Lightricks support website; available 24/7 | Billing issues, detailed technical problems, and formal complaints. |
| In-App Support | Accessed through the app's settings menu; available 24/7 | Quick technical questions, bug reports, and feature feedback. |
| Help Center / FAQ | support.lightricks.com | Instantly solving common problems yourself, like how to use a tool or manage your subscription. |
Customer Support Channels
a. 📞 Phone Support
Facetune does not offer phone support. You will not find a customer service number listed on their website or in the app, so any number you find on a third-party site is likely a scam.
b. 📧 Email Support
While there isn't a direct public email, Facetune funnels all written communication through a support ticket system on their parent company's website, Lightricks.
| Purpose | Email / Link | Notes |
|---|---|---|
| General & Technical Support | Submit a Request Form | This is the main method for any issue. The average response time is typically 24-72 hours. |
| Billing & Subscription | Submit a Request Form | Be sure to select the correct category on the form for billing issues. |
c. 💬 Live Chat or Website Bot
Facetune does not currently offer a live chat feature on its website or in the app. Their support system is based on submitting a ticket and waiting for a response.
d. 📱 In-App Support
This is often the most direct way to get help, as it automatically provides the support team with details about your device and app version.
- Platform: iOS and Android
- Steps to access:
- Open the Facetune app.
- Tap the Settings icon (usually a gear) in the top corner.
- Scroll down and select 'Help' or 'Contact Us'.
- Follow the prompts to describe your issue and submit your request.
⏱️ Estimated Response Times from Facetune
Patience is key here. Since there's no instant support channel, you should expect to wait a bit for a human response.
| Method | Expected Wait Time |
|---|---|
| Email / Support Ticket | 24 - 72 hours |
| In-App Support | 24 - 72 hours |
| Social Media | Not a reliable support channel; mostly for marketing. |
🔍 Tips to Reach Support Faster from Facetune
- Use the In-App Option: Contacting them through the app automatically sends them your device and app version details, which can speed things up.
- Be Super Specific: Instead of saying "it's not working," say "The reshape tool freezes the app when I upload a photo from my iPhone 14 Pro gallery."
- Include a Screen Recording: A picture is worth a thousand words. A screen recording of the bug is even better.
Before You Contact Support: What to Have Ready
Seriously, don't waste your own time. Before you even start typing out your support ticket, make sure you have your account email and a screenshot of your purchase receipt handy. Trust me, they will ask for it, especially if it's a billing problem. Also, know the exact device and operating system version you're using. It's the first thing they'll need for any technical bug.
Where to Quickly Solve Problems with Facetune
Here’s where to go for the most common headaches people seem to have with the app.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unknown Charge | Support Ticket via their Request Form | Attach a screenshot of the charge from your bank or app store purchase history. This is non-negotiable for getting a resolution. |
| Canceling Your Subscription | Your Phone's Subscription Manager (Apple or Google) | This is faster than contacting a human. Facetune support can't cancel it for you, so don't even ask them. You have to do it yourself. |
| A Technical Glitch or Bug | In-App Support | This method automatically sends them diagnostic info. Be ready to describe the exact steps you took to produce the bug. |
| You Want a Refund | Apple / Google Play Support, then Facetune Support | Start with the app store's refund process first. If they deny it, then take that denial to Facetune support as proof. It's a long shot. |
Additional Helpful Links for Facetune
For additional resources, check out the following links from their official support portal:
Frequently Asked Questions about Facetune Customer Service
What's the fastest way to contact Facetune?
How do I file a complaint about Facetune?
Where can I find my account detail number for Facetune?
How long does it take for Facetune to get back to me?
What's the quickest way to cancel a subscription with Facetune?
How do I raise a complaint to Facetune?
Can I get a refund if I forgot to cancel my free trial?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
