Over 111 complaints filed against Thistle with the Better Business Bureau in the last three years. That's not a typo. And it gets worse, their customer review score on the BBB site is a dismal 1.1 out of 5 stars. It seems like everyone is dealing with the same frustrations. Popular complaints constantly flag issues with spoiled food and major delivery problems. It feels like you're paying a premium for a gamble. When you've had enough of chasing down refunds for wilted salads or arguing about a delivery that never showed, Pine AI can take over. We handle the persistent follow-ups and pushback for you. Official site: Visit Thistle
Best ways to complain to Thistle
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| hello@thistle.co | Best for detailed complaints where you need to attach photos (like spoiled food) or have a long paper trail. | |
| SMS/Text | Text (833) 424-2211 | Good for quick questions, like a delivery status update or a simple issue. Not ideal for complex problems. |
| Social Media | Tag @ThistleCo on X (Twitter) or Instagram | Use this for public complaints when you're being ignored. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Thistle After Complaining
Getting a reply can feel like a total waiting game. Here's a rough idea of what to expect.
| Method | Expected Wait Time |
|---|---|
| 24 to 48 hours | |
| SMS/Text | 2 to 8 hours |
| Social Media | 4 to 24 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Be hyper-specific in your first message. Include your order number, delivery date, and what was wrong.
- Always attach photos if you can. A picture of a sad, brown salad is more powerful than words.
- Use a clear, direct subject line in your email, like "Complaint: Spoiled Food in Order #12345".
- Follow up if you don't hear back within 48 hours. Don't let them forget you.
How to Escalate Your Complaint
If Thistle is giving you the silent treatment, it's time to escalate. Your best move is to file a formal complaint with the Better Business Bureau (BBB). It's free and you can do it online. You just describe your issue, what you want, and the BBB forwards it to Thistle for a response. Filing with the BBB often gets a company's attention, but it's not instant. Thistle will have a chance to respond publicly. Just remember, you should always try to resolve the issue directly with the company first, as the BBB will ask if you've already done that.
Email Template to Complain to Thistle
Subject: Urgent: Complaint Regarding Order #[Your Order #] - Account [[Account #]]
Hi there,
I'm writing again because my previous attempt to resolve an issue on [[Date]] has not been addressed.
My delivery on [[Date of Delivery]] contained spoiled ingredients, specifically the salads, making the meals completely inedible. It's incredibly disappointing and frankly a waste of my money and time to have to chase this down. I have attached photos for your reference.
To fix this, I require a full refund of [[$Amount]] for the affected meals credited back to my original payment method.
If I don't receive a confirmation of this refund within 48 hours, my next step will be to file a chargeback with my credit card provider for services not rendered.
Thank you for your prompt attention to this.
Additional Helpful Tips to get Your Complaint Resolved
- Always ask for a name. When you're texting or emailing with support, get the agent's name. It makes the interaction feel more accountable.
- Demand written confirmation. If they promise you a refund or a credit, ask them to send a confirmation email immediately. Don't end the conversation without it.
- Go public with details. A Reddit user mentioned that a public tweet with their order number and a photo finally got them a response after three emails were ignored. Tagging them works.
- Keep a simple log. Note the date, the issue, and who you talked to. It helps if you have to escalate things later.
Let Pine AI Help Raise the Complaint to Thistle
Tired of sending photos of wilted kale to an email address and just hoping for a reply? It's exhausting. The whole process of documenting the problem, writing a polite but firm email, and then checking your inbox every five minutes is a huge drain. Sound familiar? Pine AI handles the annoying back-and-forth for you. We draft the complaint, send the follow-ups, and manage the communication so you don't have to. No more wondering if they forgot about your spoiled meal or if your refund is ever coming. Seriously. Let us deal with the headache.
Frequently Asked Questions about Thistle Complaint Filing
What if Thistle doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Thistle?
Is this the right phone number to contact Thistle?
What's the easiest way to cancel a subscription with Thistle?
Other ways that I can contact the Thistle?
Why are my meals different from what I ordered?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
