Complain About Function of Beauty - learn how to file a complaint

Getting in touch with Function of Beauty can feel like sending a message into the void. They don't make it easy, but here are the official (and unofficial) ways to try.

Good luck. Their main contact is email, so 'immediate' isn't in their vocabulary.

How to Escalate Your Complaint

If Function of Beauty is giving you the silent treatment, it's time to escalate. Your best bet is to file a formal complaint with an external body. This often gets a company to respond quickly to protect its reputation.

• Better Business Bureau (BBB): This is a powerful tool. Given their terrible BBB rating, Function of Beauty is likely sensitive to new complaints filed here. You can file a complaint on the BBB website. It's free, and the process is all online. BBB works, but prepare to wait. The company typically has 14 days to respond.
• Credit Card Chargeback: If your complaint is about being wrongfully charged, contact your credit card company or bank. Explain the situation and request a chargeback. You must do this after trying to resolve it with the company first. This hits them directly in their wallet.

Email Template to Complain to Function of Beauty

Subject: Formal Complaint: Unresolved Issue with Order [[Order #]]

I'm writing again after my previous email on [[Date]] about my order went unanswered.

My recent order arrived with the wrong formula, and it caused a skin reaction. This is not the personalized product I paid for, and the inconvenience and discomfort have been significant. Frankly, having to chase this down is the last thing I have time for.

To resolve this, I require a full refund of [[$Amount]] for order [[Order #]]. Please process this immediately and send a confirmation email.

If I do not receive confirmation of this refund within 3 business days, I will proceed with a chargeback and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Here are a few pro tips to get them to actually listen:

• Use 'Formal Complaint' and 'Urgent' in your email subject line. This can sometimes get your ticket flagged for a higher-level support agent.
• Take screenshots of everything. Your order confirmation, their product page, your emails, the wrong product you received. Everything. You'll need this for a BBB complaint or chargeback.
• Go public. A user on Reddit mentioned they got a response only after publicly tagging Function of Beauty on Instagram with photos of their product issue. Public pressure seems to be their weak spot.

Tired of refreshing your inbox waiting for Function of Beauty to maybe, possibly, get back to you? Sound familiar? It's exhausting trying to get a simple refund or cancel a subscription when customer service seems designed to ignore you. That's where Pine AI comes in. We handle the endless follow-ups for you. We don't get tired or give up. We just send the reminders, escalate the complaint, and manage the back-and-forth so you don't have to. No more waiting. Let us handle the headache.