How to File a Complaint with Function of Beauty

Function of Beauty complaints should be handled as customized made-to-order haircare, body care, subscription, shipment, and retailer-purchase issues. Function of Beauty makes custom formulas based on the customer's quiz, hair type, goals, color/fragrance choices, product sizes, and subscription settings.

Function of Beauty's FAQ says subscriptions can be managed in the "My Subscriptions" section of the account page, including custom formula, bottle sizes, shipment frequency, billing and shipping information, and adding or removing products. The same FAQ says customers can cancel a subscription there, but because formulas are fully customized, Function of Beauty cannot accept cancellations, returns, or refunds after the order has been billed and processed. Successful cancellation should generate a confirmation email, and the FAQ says to contact support if that email is not received after 24 hours.

This guide is for organizing a customer complaint. It does not decide whether Function of Beauty, a retailer, carrier, payment issuer, or product brand must issue a refund or reformulation.

Best Function of Beauty Complaint Paths

The strongest complaint identifies whether the issue is a future subscription delivery, an already billed and processed custom order, or a retailer purchase.

Step-by-Step: How to File a Function of Beauty Complaint

What to Have Ready Before Contacting Function of Beauty

For cancellation complaints, lead with the next scheduled delivery and confirmation email. For product complaints, lead with formula details and photos.

Subscription Cancellation and Processed Order Complaints

Function of Beauty's FAQ says customers can modify the subscription plan in My Subscriptions, including formula, bottle size, shipment frequency, billing information, shipping information, and product list. It also provides a Cancel Subscription option.

The same FAQ says:

If the customer canceled after payment was made, ask support to confirm whether the order had already been billed and processed, and whether cancellation applies to the next scheduled delivery.

Refund, Return, and Reformulation Complaints

Function of Beauty's FAQ says fully customized formulas cannot be canceled, returned, or refunded after the order is billed and processed. Its shipping/returns help page says Function With Benefits members can request a one-time reformulation if their haircare or body care does not meet expectations.

Use this table:

For a reformulation complaint, include the original formula choices, product used, hair/body-care concern, date received, and photos if they help show product condition.

Shipping and Delivery Complaints

Because Function of Beauty products are made to order, shipping timelines can include formulation, processing, and carrier delivery. Shipment complaints should focus on order status and tracking.

For shipping complaints, include:

Ask whether the order is in formulation, processing, fulfilled, in carrier transit, or delivered.

Retailer Purchase Complaints

Function of Beauty products may be purchased through retailers such as Target, Amazon, Walmart, Kroger-affiliated stores, and other retail channels. Retail versions may not be the same as a custom online subscription.

Use this table:

If the complaint involves product quality or reaction from a retailer product, use the retailer for return/refund handling and Function of Beauty support for product-quality routing if needed.

Account Access and Subscription Management Complaints

Function of Beauty subscription control depends on the account page. If the user cannot log in, cannot see My Subscriptions, or never receives confirmation emails, the complaint should focus on account access.

For account complaints, include:

• account email
• possible alternate emails
• order number
• password reset attempt
• My Subscriptions screenshot
• cancellation or edit attempt
• confirmation email status
• support history

Ask support to confirm which account owns the active subscription and whether any scheduled delivery remains active.

Privacy and Account Data Complaints

Function of Beauty's privacy and account requests should be handled separately from subscription or product disputes. Because formulas can include personal preferences and quiz responses, include the account email and request type clearly.

Common privacy requests include:

Save receipts, formula records, cancellation confirmations, and product photos before asking for deletion if an unresolved complaint depends on those records.

Product Quality and Reaction Complaints

Function of Beauty products are customized based on the customer's selections. Product complaints should identify whether the issue is dissatisfaction, fragrance/color preference, formula performance, wrong formula, damage, or possible reaction.

For product concerns, include:

• product name
• order number
• formula details
• date received
• date first used
• product condition
• photos if useful
• hair, scalp, skin, or body-care concern
• whether use was stopped
• whether professional care was sought
• requested support response

If a product causes a concerning reaction, stop use and contact an appropriate healthcare professional before focusing on support or refund details.

When to Escalate Beyond Function of Beauty

Escalation is strongest when it uses one account email, one order number, one scheduled delivery, one formula record, and one requested remedy.

What to Say in a Function of Beauty Complaint

Use this script:

"I need Function of Beauty to review a complaint for account [email]. The issue is [subscription cancellation, charge after cancellation, processed order, formula change, reformulation request, shipment delay, damaged product, wrong item, retailer purchase, account access, privacy request, or product reaction]. The relevant details are [order number, charge date, next scheduled delivery, cancellation date, formula details, tracking number, delivery date, or retailer receipt]. I have attached [My Subscriptions screenshot, cancellation confirmation, receipt, formula details, tracking, product photos, retailer receipt, or support thread]. I am requesting [cancellation confirmation, billing review, future subscription update, one-time reformulation review, shipment investigation, replacement, retailer direction, privacy response, or written policy explanation]. Please confirm the next step in writing."

Useful follow-up questions:

• "Had this order already been billed and processed?"
• "Will my cancellation apply to the current order or the following scheduled delivery?"
• "Which subscriptions remain active under my account?"
• "Can you confirm the cancellation email was sent?"
• "Am I eligible for a one-time reformulation?"
• "Can you confirm the final subscription status in writing?"

Let Pine AI Help File the Complaint

Function of Beauty Complaint FAQ