A 1.3-star rating on Trustpilot. Seriously. It's not just a few grumpy users either; their Better Business Bureau profile shows 111 complaints closed in the last three years, with customers giving them a dismal 1.1 out of 5 stars. If you're fed up with your Oura ring's terrible battery life or confused about their subscription model, you are definitely not alone. The most common complaints flagged online are about defective products, especially the battery, and getting stuck in endless loops with customer service. When you've hit a wall with their support and can't deal with another generic email, Pine AI can take over and handle the persistent follow-ups on your behalf to get you a real resolution.
Best ways to complain to Oura
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Help Center Ticket | Submit a request via their online form | This is their main channel. Use it to get a documented record of your complaint, but prepare for a potentially long wait. |
| Social Media | Tag them on X (formerly Twitter) @ouraring | Best for public complaints. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Oura After Complaining
Good luck getting a quick answer. It's mostly a waiting game.
| Method | Expected Wait Time |
|---|---|
| Email / Ticket | 24-72 hours (users report it can be much longer) |
| App | Directs to the same ticket system, so 24-72+ hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Be incredibly specific in your first message. Include your ring's serial number, phone model, and the exact date the issue started.
- Attach screenshots or videos of the problem. A video of the battery dying too fast is hard to ignore.
- Prepare your account details and original order number ahead of time.
- Follow up on your ticket every 48 hours if you don't hear back. A polite nudge can get your case back to the top of the pile.
How to Escalate Your Complaint
If Oura is ignoring your tickets or giving you the runaround, it's time to escalate. Your best bet is to file a formal complaint with the Better Business Bureau (BBB). It's a public record, and companies like Oura are motivated to respond to protect their (already shaky) reputation. You just go to the BBB website, fill out a form detailing your issue and desired resolution, and the BBB forwards it to the company. Oura is then expected to respond publicly. Filing with the BBB often gets a response, but don't expect an overnight miracle. It's a process. Regulators usually require that you try to resolve the issue through the company's internal support channels first, so make sure you've sent at least one or two messages directly to Oura before escalating.
Email Template to Complain to Oura
Subject: Formal Complaint: Unresolved Battery Issue - Account [[Your Email/Account ID]]
I am writing again to resolve a persistent issue with my Oura Ring Gen3, which I've already contacted support about on [[Date]] with no resolution.
My ring's battery life has dropped to less than 24 hours, which is a known issue I've seen discussed widely online. This makes the product unusable for its core purpose, and frankly, having to charge it daily and chase support for a solution has been incredibly time-consuming and frustrating.
To resolve this, I require a replacement ring to be sent immediately, as per your warranty policy for defective products.
If I do not receive a shipping confirmation for a replacement within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the original charge with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
(I suggest you attach a screenshot of your battery graph from the Oura app as evidence.)
Additional Helpful Tips to get Your Complaint Resolved
- Use a clear subject line. Instead of "Help," try "Ticket [[Ticket #]] - 2nd Follow-Up: No Response on Battery Issue." It shows you're organized and persistent.
- Mention you're a long-time user. If you've been with them since Gen2, say so. Sometimes loyalty gets you a slightly better, more human response.
- Escalate internally first. If you get a generic, unhelpful first reply, respond by saying, "Thank you, please escalate this ticket to a manager or senior support specialist."
- Try the Reddit trick. A user on the Oura subreddit mentioned they got a faster replacement by posting their ticket number publicly on Oura's Twitter feed. It's a bit aggressive, but it seems to work when you're being ignored.
Let Pine AI Help Raise the Complaint to Oura
Tired of sending your Oura support ticket into a black hole and just hoping for a reply? It's exhausting. You bought a premium product, and you shouldn't have to beg for the support you deserve. Pine AI can handle the persistent follow-ups for you. No more checking your inbox every hour or trying to figure out if your request was even read. It just deals with the back-and-forth so you don't have to. Sound familiar? Let our AI manage the complaint process and push for the resolution you're entitled to, whether it's a replacement, a refund, or a subscription credit.
Frequently Asked Questions about Oura Complaint Filing
What if Oura doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Oura?
Is this the right phone number to contact Oura?
What's the easiest way to cancel a subscription with Oura?
Other ways that I can contact the Oura?
Why is my Gen3 battery dying so fast?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
