Complain About ANA Enterprise - learn how to file a complaint

Trying to get a straight answer can be a challenge. Here are the official channels, ranked by how likely you are to reach a human.

Contact Methods

Immediate to 30 minutes for a phone call, but honestly, getting a real answer feels much longer.

How to Get a Quicker Response

• Call right when they open at 9 a.m. ET to avoid the midday rush.
• Have your ANA member number ready before you call or email.
• Keep your initial email subject line clear and concise, for example, "Complaint: Incorrect Membership Charge."

If your emails and calls go unanswered, it's time to escalate. The ANA is a professional organization, not a typical retailer, so your options are a bit different.

• Better Business Bureau (BBB): You can file a complaint with the BBB. It's a slow process, but sometimes the formal complaint is enough to get a response from a company's corporate office. Be prepared to wait, though. The ANA usually responds, but it might take a nudge or two.
• State Nursing Boards: If your complaint is about professional standards, certification, or something that impacts your license, contacting your state's Board of Nursing might be appropriate. This is for serious issues, not for general dissatisfaction with their lobbying.
• Public Pressure: This is often the most effective route. Post your well-reasoned complaint on X (Twitter) and LinkedIn, tagging the ANA Enterprise and using relevant hashtags like #nurses or #safestaffing. This forces a public response.

Subject: Formal Complaint Regarding Membership ID [[Membership ID]] - Lack of Member Advocacy

To Whom It May Concern,

I am writing again to resolve an issue regarding the ANA's advocacy, or lack thereof, on critical nursing issues. Despite contacting support on [[Date]], my concerns remain unaddressed.

My primary frustration is with the organization's public stance on safe staffing ratios, which feels completely disconnected from the reality of bedside nursing. Frankly, having to pay membership dues to an organization that seems to ignore its members' most urgent safety concerns is incredibly disheartening.

To resolve this, I require a formal response detailing how my membership fees are being used to advocate for legally mandated safe staffing ratios. I also want confirmation that my feedback has been passed to the leadership team.

Please be aware that if this isn't resolved, my next step will be to share my concerns and your response (or lack thereof) publicly on nursing forums and social media.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Cite Specifics: Don't just say you're unhappy. Mention a specific policy, a recent ANA statement, or a legislative bill you feel they should be supporting or opposing. It shows you've done your homework.
• State Your Credentials: Start your email or call by stating your credentials, for example, "I am an RN with 15 years of experience in critical care." It adds weight to your argument.
• Use Social Media Screenshots: One user on a nursing forum said they only got a real email response after they posted a screenshot of their ignored complaint on X and tagged the ANA's official account. It's aggressive, but it seems to work.

Tired of sending emails about safe staffing into a corporate black hole? It's exhausting. You're trying to advocate for your profession, and it feels like the very organization that's supposed to help is ignoring you. Sound familiar? Pine AI handles the persistent follow-ups for you. We'll make sure your complaint about membership value or lack of support doesn't just get marked as 'read' and forgotten. No more wondering if they got your message. We make sure they can't ignore it.