Complain About Noom - learn how to file a complaint

You'll get an automated reply instantly, but a real human? That's a different story.

• Be specific in your first message. Include your account email, the date of the charge, and what you want (e.g., "a full refund of $59.99").
• Use keywords like "Formal Complaint" or "Unresolved Issue" in your subject line.
• Attach screenshots. Proof of cancellation or incorrect billing is hard to ignore.
• Follow up consistently. If you don't hear back in 48 hours, send another email referencing your original ticket number.

If your first attempt to complain goes nowhere, it's time to escalate. Don't just give up.

Internal Escalation

First, try to go up the chain within Noom. When you're communicating via email or chat, explicitly ask for your case to be escalated to a supervisor or manager. Use phrases like, "I request that this issue be escalated to a manager for immediate review."

External Escalation Bodies

If Noom still won't resolve your issue, take it outside.

• Better Business Bureau (BBB): Filing a complaint with the BBB is a solid next step. It's a public record, and companies like Noom are often motivated to resolve these complaints to protect their rating. The BBB works, but prepare to wait. Noom seems to respond to most complaints there, eventually.
• Your State's Attorney General: For issues that feel deceptive, like misleading advertising or impossible cancellation policies, filing a complaint with your state's Attorney General can be effective. They handle consumer protection.
• Credit Card Chargeback: This is a powerful tool. If you paid by credit card and were billed incorrectly or didn't get the service you paid for, you can dispute the charge with your bank. You should usually try to resolve it with Noom first, but if they are unresponsive, a chargeback often gets their attention.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an incorrect charge on my account.

On [[Date of Charge]], my card was charged [[$Amount]] despite my having cancelled my subscription on [[Date of Cancellation]]. Frankly, having to chase this down is incredibly frustrating and not what I expected from a wellness company.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is closed and will not be billed again.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and report this to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word "Cancel" repeatedly with the bot. The support chat bot is designed to retain you. Users on Reddit say you sometimes have to type "cancel subscription" three or four times before it gives you the correct link or escalates you to a human.
• Request a transcript. If you're using the live chat, always ask for a copy of the conversation to be emailed to you. This is your proof.
• Don't accept a "partial" refund at first. They might offer you a smaller amount to close the case. If you're entitled to a full refund, stand your ground.
• Check your bank statement immediately. Even after they confirm cancellation, keep an eye on your account for the next couple of months. Weirdly, some users report being re-billed later.

Tired of Noom's support bot giving you the runaround? Sound familiar? You're not alone. One user on the BBB site said they felt 'stuck in a recurring billing nightmare.' It's exhausting. Instead of spending another hour navigating their app or waiting for an email that might never come, let Pine AI handle it. We'll manage the persistent follow-ups and deal with the pushback on your behalf. No more canned responses or endless waiting. Seriously, save your sanity for something else.