Complain About AdvoCare - learn how to file a complaint

Best ways to complain to AdvoCare

Don't hold your breath. Getting a quick answer can be a real test of patience, but here's a general idea of what to expect.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday, to avoid the longest waits.
• Have your Customer Account Number or Distributor ID ready before you call or email.
• Be very clear and brief about your problem and exactly what you want (e.g., a refund, a return label).
• Always ask for the name of the representative you speak with and a reference number for your case.

If you're getting nowhere with customer service, it's time to escalate. First, while you're on the phone, ask to speak directly to a supervisor or manager. Don't let them just pass on a message, insist on talking to them.

If that fails, take it outside the company. The Better Business Bureau (BBB) is a solid next step. You can file a complaint on their website. AdvoCare isn't accredited, but they often respond to complaints filed there to manage their public record. The BBB process works, but prepare to wait. It's not a quick fix.

For more serious issues, especially given AdvoCare's history, file a complaint with the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. The FTC investigates deceptive business practices, something they have already penalized AdvoCare for in the past. You can also contact your State Attorney General's office, which handles consumer protection.

Subject: Formal Complaint Regarding Account #[Your Account/Distributor ID] - Action Required

Hello,

I am writing again to resolve an issue with my account after my previous attempt to contact support on [Date] was unsuccessful.

On [Date], I was [clearly describe the issue, e.g., 'incorrectly billed for an auto-shipment I had already cancelled' or 'sent a damaged product that is unusable']. Frankly, having to chase this down has been incredibly frustrating and has wasted a significant amount of my time. I expected a much smoother process.

To resolve this matter, I require you to [state your desired resolution, e.g., 'issue a full refund of $Amount to my original payment method' or 'send a pre-paid return label and process a refund upon receipt'].

Please be aware that if I do not receive a satisfactory response and confirmation of this action within 3 business days, my next step will be to file formal complaints with the Better Business Bureau and the Federal Trade Commission.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account/Distributor ID]

Pro Tips for Making Your Complaint Heard

• When you call, don't just ask for a supervisor, ask for their name and a direct extension if possible. It makes it harder for them to just pass you off.
• Use specific phrases in your email like "unacceptable business practice" or "failure to resolve." These can sometimes trigger an internal escalation to a more senior team.
• One user on a BBB complaint mentioned they only got a real response after they posted their complaint reference number on AdvoCare's official Facebook page. It's a bit aggressive, but it seems to work when you're being ignored.
• Always, always ask for a case or reference number for your complaint. If they say they don't have one, ask them how they track issues. No number means no proof you ever contacted them.

Tired of explaining your auto-shipment problem for the third time? Or getting stuck in that endless hold music loop every time you call their support line? Sound familiar? It's a common story with them. Pine AI can handle the annoying parts for you. We draft the complaint, follow up persistently, and manage the back-and-forth so you don't have to waste another minute of your day. No more repeating yourself. Let us take over the headache.