Complain About Athletic Truth Group - learn how to file a complaint

Getting in touch with a real person at Athletic Truth Group can be tough. They don't make a phone number or live chat obvious, pushing everyone towards email. Here are the methods that exist.

They say 24-48 hours, but based on complaints, you might be waiting a lot longer.

• Be extremely clear in your email subject line (e.g., 'Cancellation Request - Your Name - Date').
• Attach screenshots of your sign-up confirmation or any billing statements in question.
• Follow up every 48 hours if you don't get a reply. Don't let your request get buried.
• Mention that you are documenting all communication for a potential chargeback.

If Athletic Truth Group is ignoring you, it's time to escalate. Don't just give up. Your first step should always be to try and resolve it with them directly, as regulators often require this. Keep records of your attempts.

If that fails, here are your next moves:

• File a Complaint with the Better Business Bureau (BBB): The BBB is a non-profit that helps resolve disputes between consumers and businesses. You can file a complaint on their website. ATG has an A+ rating, which they likely want to keep, so they have an incentive to respond. Filing is free, but prepare to wait. It can take a few weeks for the whole process to play out.
• Initiate a Credit Card Chargeback: If your complaint is about being wrongly billed or charged after cancellation, contact your credit card company or bank. Explain the situation and that the merchant is unresponsive. This is often the fastest way to get your money back for services you didn't authorize or receive.

Subject: Formal Complaint & Cancellation Request - Account for [Your Full Name]

To Whom It May Concern,

I am writing again to resolve an issue with my subscription. This is my second attempt to get this handled.

On [Date], I attempted to cancel my service but have either received no confirmation or I continue to be billed. My account is under the name [Your Full Name] and the email [Your Email Address]. Frankly, having to chase this down and spend my time on it has been incredibly frustrating.

To resolve this, I require the immediate cancellation of my account, effective today. I also need a refund for any charges made after my initial cancellation request on [Date of first attempt].

Please be aware that if I do not receive a satisfactory response and confirmation of my cancellation within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for an escalation immediately. If you get a generic, unhelpful email response, reply right away with, "Please escalate this ticket to a manager for review."
• Use keywords in your email. Include words like "Formal Complaint," "Billing Dispute," and "Cancellation Request" in the body of your email, not just the subject line.
• Reference other complaints. One user on the BBB site mentioned they only got a refund after stating they were aware of similar unresolved complaints filed against the company. It shows you've done your research.

Tired of sending emails into the void at Athletic Truth Group? It's exhausting. You follow their rules, send the cancellation request, and then... nothing. Just silence and another charge on your card. Sound familiar? Pine AI can take over the annoying follow-up process for you. It sends the right messages at the right times to make sure your complaint gets seen and handled. No more checking your inbox every five minutes or wondering if you're being ignored. Let an AI handle the headache.