Complain About Scentbox - learn how to file a complaint

Good luck getting a quick reply, it feels like sending an email into the void.

• Call during off-peak hours (e.g., early mornings)
• Use the app for quicker access
• Prepare account details ahead of time

If Scentbox is ignoring you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes. Just go to the BBB website, find Scentbox's profile, and file your complaint. It's free. Scentbox will be notified and asked to respond publicly. BBB works, but prepare to wait. Scentbox usually responds after a reminder or two. You have to try resolving it with them first, so make sure you've sent at least one email before heading to the BBB.

Subject: Urgent: Unresolved Issue with Account [[Your Account #]]

Hi there,

I'm writing again to resolve an issue with my account. This is my second attempt to get help with an incorrect charge, and my patience is wearing thin.

On [[Date of charge]], I was billed [[$Amount]] despite having already canceled my subscription on [[Date of cancellation]]. Frankly, having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is, in fact, canceled and I will not be billed again.

Please find a screenshot of my cancellation confirmation attached.

If I don't receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips to get them to listen.

1. Use Specific Keywords in Your Email Subject. Instead of "Complaint," try "Incorrect Billing on Order #12345." It gets routed faster.
2. Request a Transcript. If you ever manage to get them on a support portal chat, ask for a copy of the transcript before you end the conversation. It's your proof.
3. Reference Their Own Policies. Find their cancellation or billing policy on their site and quote it back to them. It shows you've done your homework.
4. Mention the BBB Early. One user on a forum said they got an instant reply after casually mentioning, "My next step is the BBB." It seems to be a magic word for them.

Tired of getting automated email replies from Scentbox that don't solve anything? Sound familiar? It's beyond frustrating when you just want to fix a simple billing error or cancel your account without jumping through hoops. That's where Pine AI comes in. We handle the complaint for you. No more checking your inbox every five minutes for a reply that never comes. No more drafting polite but firm emails. We manage the persistent follow-ups and tedious back-and-forth so you don't have to. Let us take over the headache.