What if Scentbox doesn't reply?

Give it a few days, then hit them up again. Or just escalate it.

Can I escalate my complaint legally?

You can, but it's a hassle. Small claims court is an option for money issues, but you should try the BBB first since it's free and they often respond to that.

Are there lots of people leaving Scentbox?

It sure seems like it. The Better Business Bureau has logged over 280 complaints in the last three years, with a ton of them about people getting billed after they thought they had canceled everything successfully.

Is this the right email to contact Scentbox?

Is `info@scentbox.com` the one you used? That's their main support email, but people say it can feel like sending a message into a black hole, so don't be surprised if you have to follow up.

What's the easiest way to cancel a subscription with Scentbox?

Easiest? That's funny. You have to navigate their account settings maze, but if you want a guide that actually walks you through it without the headache, check out our [How to cancel Scentbox](https://www.19pine.ai/cancel-subscription/clothing-boxes-and-online-shopping/how-to-cancel-scentbox) page.

Other ways that I can contact the Scentbox?

Not really. They push everyone to their email and support portal. Good luck finding a phone number.

Can I get a refund if I don't like the scent?

Nope. Forget about it. Once you've used the atomizer, even just for a single spritz to see if you like it, their policy says it's yours to keep, which is incredibly frustrating when you get a scent that smells nothing like the description.

Complain About Scentbox - File a Complaint Today

Best ways to complain to Scentbox

Contact Method	Details & Availability	Why use this instead...
Email	[email protected]	Best for creating a paper trail of your complaint. Not great for speed.
Support Portal	Available via their website's "Contact Us" page	The official channel, but can feel slow and impersonal. Use for standard issues.
Social Media	Scentbox on Instagram	Public complaints can sometimes get a faster response. Use when other methods fail.

⏱️ Estimated Response Times from Scentbox After Complaining

Good luck getting a quick reply, it feels like sending an email into the void.

Method	Expected Wait Time
Phone	Not Available
Email	24-72 hours (or longer)
Chat	Not Available
App	N/A

🔍 Tips to Get a Quicker Response from a Complaint

Call during off-peak hours (e.g., early mornings)
Use the app for quicker access
Prepare account details ahead of time

How to Escalate Your Complaint

If Scentbox is ignoring you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes. Just go to the BBB website, find Scentbox's profile, and file your complaint. It's free. Scentbox will be notified and asked to respond publicly. BBB works, but prepare to wait. Scentbox usually responds after a reminder or two. You have to try resolving it with them first, so make sure you've sent at least one email before heading to the BBB.

Email Template to Complain to Scentbox

Subject: Urgent: Unresolved Issue with Account [[Your Account #]]

Hi there,

I'm writing again to resolve an issue with my account. This is my second attempt to get help with an incorrect charge, and my patience is wearing thin.

On [[Date of charge]], I was billed [[$Amount]] despite having already canceled my subscription on [[Date of cancellation]]. Frankly, having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is, in fact, canceled and I will not be billed again.

Please find a screenshot of my cancellation confirmation attached.

If I don't receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Here are a few extra tips to get them to listen.

Use Specific Keywords in Your Email Subject. Instead of "Complaint," try "Incorrect Billing on Order #12345." It gets routed faster.
Request a Transcript. If you ever manage to get them on a support portal chat, ask for a copy of the transcript before you end the conversation. It's your proof.
Reference Their Own Policies. Find their cancellation or billing policy on their site and quote it back to them. It shows you've done your homework.
Mention the BBB Early. One user on a forum said they got an instant reply after casually mentioning, "My next step is the BBB." It seems to be a magic word for them.

Let Pine AI Help Raise the Complaint to Scentbox

Tired of getting automated email replies from Scentbox that don't solve anything? Sound familiar? It's beyond frustrating when you just want to fix a simple billing error or cancel your account without jumping through hoops. That's where Pine AI comes in. We handle the complaint for you. No more checking your inbox every five minutes for a reply that never comes. No more drafting polite but firm emails. We manage the persistent follow-ups and tedious back-and-forth so you don't have to. Let us take over the headache.

Frequently Asked Questions about Scentbox Complaint Filing

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.