Complain About Crepe Erase - learn how to file a complaint

Trying to get a hold of a real person can feel like a full-time job. Here are the official channels, ranked by how likely you are to get a response.

Patience is a virtue, but with Crepe Erase, it's a necessity. It feels like they want you to give up.

• Call first thing in the morning (like 6:01 AM PST) to avoid the longest wait times.
• Have your account number, order number, and the date of the charge ready before you call.
• State your desired outcome clearly at the start of the conversation (e.g., "I am calling to cancel my subscription and receive a refund for the last charge.").
• Don't be afraid to hang up and call back if you get an unhelpful representative.

If Crepe Erase is ignoring you or refusing to help, it's time to go over their heads. Don't just give up.

Better Business Bureau (BBB)

This is your best bet. Filing a complaint with the BBB is free and forces Crepe Erase to respond publicly. They have an F rating for a reason, and each new complaint adds to that. The company typically responds within a couple of weeks to resolve the issue because it impacts their profile. Filing with the BBB often gets a response, but don't expect an instant fix. It's a process.

Credit Card Chargeback

If you were charged for something you didn't authorize or didn't receive, contact your credit card company. Explain the situation and request a chargeback. This takes the money back from Crepe Erase directly. You usually have to do this within 60-120 days of the charge. This is a very effective way to get your money back when a merchant is unresponsive.

Here’s a template to send when you're done being nice. It's polite, firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Auto-Ship Issue on Order #[Your Order #]

To Whom It May Concern,

I am writing again to resolve an issue with unauthorized charges on my account. Despite my previous attempts to contact customer service on [Date], I was charged [Amount] on [Date of Charge] for a shipment I did not authorize.

I signed up for a one-time trial, not a recurring subscription. Having to spend my time tracking down these charges and fighting to get my money back has been incredibly frustrating and feels like a deceptive business practice.

To resolve this, I require you to immediately cancel any and all subscriptions associated with my account and issue a full refund of [Amount] for the unauthorized charge.

Please send a written confirmation of both the cancellation and the refund to this email address within 48 hours.

If this issue is not resolved, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Number]

• Use the words "cancel auto-shipment." Be very specific. Don't just say you want to "stop getting products." Use their internal jargon to make it clear.
• Ask for a supervisor immediately. If the first person you speak to gives you the runaround, politely ask to be transferred to a manager or supervisor who has the authority to issue refunds.
• Record the call. In many states, you can legally record phone conversations for your own records. Inform them at the start of the call, "I am recording this call for my records." This can sometimes change their tone.
• Mention the BBB. One user on a forum said they were immediately offered a refund after they casually mentioned, "I'd hate to have to file another complaint on your BBB profile, but I will if we can't resolve this."

Tired of being stuck in an auto-ship nightmare you never signed up for? Or spending your lunch break on hold just to be told you can't get a refund? Sound familiar? It's exhausting, and honestly, they count on you giving up. Pine AI handles the frustrating back-and-forth for you. We'll chase down the cancellation, fight for your refund, and deal with the endless corporate runaround. No more hold music. No more writing angry emails that get ignored. Let us handle the headache so you can get on with your life. Total lifesaver.