It's not just you. Glo's service has become a total mess. Seriously, their Better Business Bureau page is a disaster, showing over 1,200 complaints closed in the last 3 years, with a lovely C- rating to match. And it's not just the BBB. Their Trustpilot score is a dismal 1.8 stars, with a staggering 85% of reviewers giving them only one star. The most common complaints are about incorrect billing amounts and getting stuck in endless loops with their technical support. It feels like they just don't care once they have your money. If you're done with the runaround, you're in the right place. Official site: Visit Glo
Best ways to complain to Glo
Best ways to complain to Glo
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-555-0199 (Mon-Fri, 9 AM - 6 PM ET) | Best for urgent billing disputes where you need an immediate, if frustrating, conversation. |
| Live Chat | Available via their website's help section (24/7, but with long queues) | Good for technical support issues where you might need to share screenshots. Prepare to wait. |
| support@glo.com | Use this for non-urgent issues or to create a paper trail of your complaint. | |
| Social Media | Tag @GloSupport on X (formerly Twitter) | A last resort for public complaints when all other channels have failed you. |
⏱️ Estimated Response Times from Glo After Complaining
Immediate to 30 minutes, but honestly, it feels longer.
| Method | Expected Wait Time |
|---|---|
| Phone | 20 - 60 minutes (if you get through) |
| 2 - 5 business days | |
| Chat | 15 - 45 minutes |
| App | N/A (No direct complaint feature) |
🔍 Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call first thing in the morning, right when their lines open.
- Use their live chat during off-peak hours, like late at night.
- Have your account number, recent bills, and any relevant screenshots ready before you contact them.
How to Escalate Your Complaint
If Glo is giving you the silent treatment, it's time to go over their head. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. Glo has a public profile there and is usually motivated to resolve complaints to protect its rating, whatever is left of it.
To start, visit the BBB website, search for Glo, and hit the 'File a Complaint' button. You'll need to describe your issue and what you want as a resolution (like a refund or service cancellation). The BBB works, but prepare to wait. Glo usually responds after a couple of reminders from the BBB, so don't expect an overnight fix.
Email Template to Complain to Glo
Subject: Formal Complaint Regarding Account #[Your Account Number] - Unresolved Issue
Hi there,
I'm writing again to resolve an issue with my account. This is my third attempt to get help with an incorrect charge on my latest bill, and frankly, my patience is running out. Despite contacting support on [Date], my problem remains unsolved.
On [Date of Charge], I was incorrectly billed for [Amount] for [Briefly describe the service or charge]. I had already [cancelled the service, was promised a credit, etc.] and should not have been charged. Having to track this down and spend my time on it has been incredibly frustrating.
To resolve this, I need you to issue a full refund of [Amount] to my original payment method immediately. I also require written confirmation via this email address that the issue has been corrected and will not happen again.
Please be aware that if this isn't resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly ask to speak with a manager or someone from a retention department.
- Request a reference number. Always ask for a ticket or reference number for your conversation. It's proof you contacted them and makes it easier to follow up.
- Use social media with timestamps. If you complain on X (Twitter), mention how long you've been waiting. For example: "@GloSupport It's been 5 days since I emailed about my billing error (Ticket #12345). Can someone please respond?"
- Mention the BBB. One user on Reddit said they casually mentioned they were "about to file a BBB complaint" during a live chat, and the agent's tone changed immediately, suddenly finding a way to issue a refund.
Let Pine AI Help Raise the Complaint to Glo
Tired of hearing Glo's support say 'your call is important to us' while you listen to terrible hold music for 45 minutes? Sound familiar? It's a common story on Reddit and Trustpilot. People are just fed up with the endless email loops and chat bots that lead nowhere.
This is where Pine AI comes in. We handle the complaint for you. No more waiting on hold, no more drafting angry emails. We navigate their broken system, handle the persistent follow-ups, and manage the entire process to get your issue resolved. It just saves your sanity. Let us take over the headache.
Frequently Asked Questions about Glo Complaint Filing
What if Glo doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Glo?
Is this the right phone number to contact Glo?
What's the easiest way to cancel a subscription with Glo?
Other ways that I can contact the Glo?
Why is my Glo bill suddenly higher?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
