Complain About BioClarity - learn how to file a complaint

When you're ready to complain, using the right channel can make a difference. Here’s how to contact BioClarity, and what to expect from each method.

Honestly, getting a quick reply feels like a lottery. Here’s a realistic breakdown of what you're in for.

🔍 Tips to Get a Quicker Response from a Complaint

• Call the moment they open (8 AM PST) to avoid the afternoon rush.
• Have your account number, order details, and dates ready before you contact them.
• Use clear, firm language. Instead of "I think I was overcharged," say "I was incorrectly charged on this date for this amount."
• Mention that your next step will be a credit card chargeback or a BBB complaint. That language sometimes gets you escalated.

If BioClarity is ignoring you or refusing to solve your problem, it's time to go over their heads. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint on BBB.org is public and companies are notified to respond. BioClarity's rating is already an 'F', but a new, detailed complaint can sometimes trigger a response from a different department that wants to close the case. It works, but prepare to wait. It's not an instant fix.

Your State's Attorney General

For issues that feel deceptive, like being repeatedly charged after cancellation, you can file a consumer complaint with your state's Attorney General. This is a more serious step and can be effective if there's a pattern of illegal business practices.

Credit Card Chargeback

If your complaint is about an incorrect or unauthorized charge, contact your credit card company directly. Explain the situation and that you've already tried to resolve it with BioClarity. They will investigate and can reverse the charge. This is often the fastest way to get your money back.

Email Template to Complain to BioClarity

Subject: Formal Complaint: Unresolved Issue with Account #[Your Account #]

To Whom It May Concern,

I am writing again to resolve an issue with my account after my previous attempt to contact support on [Date] went unresolved.

On [Date of charge], I was incorrectly charged [$ Amount] for a subscription that I had already cancelled. Frankly, having to track this down and spend my time correcting your company's error has been incredibly frustrating and is not the experience I expect from any brand.

To resolve this, I require two things: first, a full refund of [$ Amount] to be processed immediately, and second, written confirmation that my subscription has been successfully and permanently cancelled so no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

Additional Helpful Tips to get Your Complaint Resolved

• Always ask for a confirmation number for your cancellation or the name of the representative you spoke with. Keep a log. You'll need it.
• If you're getting nowhere on the phone, politely but firmly say, "I need to speak with a supervisor or manager." Sometimes just using those words gets you transferred to someone who can actually solve the problem.
• Take screenshots of everything. Screenshot your cancellation confirmation page, your chat logs, your account page showing it's inactive. One user on the BBB site mentioned their subscription mysteriously reactivated, so proof is your best friend.
• Go public. A polite but firm post on their Instagram or Facebook page detailing your issue (without sharing personal info) can sometimes get a faster response than their official channels.

Tired of trying to cancel a subscription only to get charged again next month? Sound familiar? It's a common story in their BBB complaints. Instead of spending another lunch break on hold or writing emails that go into a black hole, let Pine AI handle it. We'll manage the persistent follow-ups and deal with the pushback for you. No endless email chains. No hold music. Just give us the details and we'll take over the headache. Your sanity is worth it.